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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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January 17, 2023

Scott Jordan in service department very great to work with. They looked at my truck on the 1st day it was there. They were able to solve the electrical issues the truck was having.. Thanks for the gre More

by JEFF@BANNERSIGNGRAPHICS.COM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan in service department
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Jan 17, 2023 -

Truck City Ford responded

Jeff, the service team at Truck City is among the best in the state. They pride themselves on doing repairs right the first time and avoiding return trips for duplication of issues. Your loyalty and your business are very important to us.

January 15, 2023

Scott is a great person to work with. He researched recalls and got the parts replaced. The person the worked on my transmission did a great jog too. I had other shops tell me I need a ne More

by JEFFTBLUMENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Jan 16, 2023 -

Truck City Ford responded

Jeff, nothing is more heartwarming than when we get so many positive feedbacks on our service group Our team is among the best in the state, and we are constantly honing the processes and working with the staff to ensure the team is touching all the necessary buttons to get it done right the first time. Finding the issue in your transmission was a "gold star" moment, and saved you lots of money. We appreciate your business, and thanks for the rating.

January 14, 2023

The staff at took such good care of me. Easy drop-off and timely service. My husband and I have purchased vehicles from this dealership and consistently use the service department for our More

by TMLOVELL71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
January 13, 2023

Never received check list via email. Good thing I insisted on a printed copy before leaving. More

by MNEPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 13, 2023

Smooth experience in booking appointment, turning it in for service, waiting in lounge, Professional advisor also. More

by MZANDER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Santiago
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January 13, 2023

Their communication was terrible. I was going out of town so I dropped off my truck on a Thursday after business hours so that Friday morning they would have it. Never received a pho More

by RIALOGISTIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Jordan
Report | Print
January 13, 2023

Everything went super smooth with dropping off my Bronco. I will continue to use them for all my service needs. More

by TRAVIS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
January 13, 2023

I have found that Truck City Ford the best Ford dealership to purchase and service all my Fords. More

by ACEMANMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 12, 2023

Repairs way over price for repair of power steering . Service agent great about keeping me informed and helpful. More

by DHANUS_49
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nor Avila
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January 10, 2023

Scott Jordan was very professional, efficient and personable. We always ask for Scott Jordan to take care of our truck. More

by SHIRLEYPHILLIPS101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Jan 11, 2023 -

Truck City Ford responded

Thanks for taking time to write us a review, and provide feedback on your experience. Scott is among the best, and is often requested as a service advisor. We appreciate your business and your time.

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