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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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January 10, 2023

Travis and team did an excellent job of keeping me well informed and setting reasonable expectations. More

by RCARRIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Jan 11, 2023 -

Truck City Ford responded

Your feedback and business are extremely important to the dealership, and we value your loyalty. Travis does a great job for his customers, and goes the extra mile for each one. We appreciate your business, and thanks for your rating.

January 09, 2023

Fast, friendly and very easy to work with. Will continue to work with Truck City More

by NATHAN.LENSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Truck City Ford responded

Thanks for the feedback, and we appreciate your business. Your loyalty tells us we are doing the right things.

January 09, 2023

Lack of transparency in prices, minimum updates on the progression of the services. I also received 3 different estimates in terms of my total bill. More

by KELLYMCBRIDE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rodgers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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January 09, 2023

Quick turnaround time. Work done on time and great service. Will use them again. Great. More

by ROSCOEHUGHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Truck City Ford responded

Thanks for your review on our service group. We are among the top in the state, and work hard to maintain our customers. We appreciate your business and your time.

January 09, 2023

Scott helped explaining the details of the service very well. Everyone is friendly and helpful. More

by WA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jan 11, 2023 -

Truck City Ford responded

Thanks for the positive review, and we appreciate your business. Scott does a great job, and is always requested by the customers. We appreciate the rating!.

January 09, 2023

Eddie was top notch. great to work with and knowledgeable . Everything went smooth little wait at pick up but not bad. More

by FIREMC1958
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Haddad
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Jan 11, 2023 -

Truck City Ford responded

Eddie is top notch, and has a vast following of repeat customers. His knowledge level, professional demeanor, and easy style make him a favorite among our customers. We appreciate your time and your business.

January 07, 2023

I showed up without an appointment for an oil change the day the freeze was coming and they took me in and got it done promptly! More

by IG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Truck City Ford responded

Well outside of the freeze, it sounds like you had a good day, and we were able to get you in and out. We appreciate your buisness, and are here for any future needs.

January 06, 2023

Mario, the service advisor, worked in my truck into their busy schedule to have a recall addressed. My truck was returned to me on the same day and the recall fix addressed. More

by ASAEL.VILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 06, 2023

I always receive excellent service at Truck City Ford. Scott Jordan is the service person I deal with and I can't say enough about how easy he makes it for me to bring my vehicle in for servicing. He ce More

by JANLYNHERRING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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January 06, 2023

Consistent high quality excellent work from honest friendly people. Switched from another dealer and have never looked back. More

by EDWARDP33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Newman, Scott Jordan
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