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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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December 19, 2022

Bad service. Tried to scam my daughter. I paid warranty to cover the car. Ford trying to make us pay more. I will talk to the manager. I’m not happy about this. T More

by BREWADEDAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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December 19, 2022

Enjoyed working with Nate. He kept me informed along the way of the progress of my F150's repair. Was even happier to learn it was a recall issue and was covered in full. No ch More

by BRENDA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 18, 2022

Great service reps and they truly care about their customers. Communication is always excellent as well. More

by TIMELESSCONSTRUCTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Dec 19, 2022 -

Truck City Ford responded

Thanks for the positive feedback and clear direction of your review. We work hard to keep all our processes tight and timely delivering excellent customer service. Clear communication is key to the process, and we appreciate your feedback. Thanks for your business.

December 16, 2022

We have 12 vehicles that Truck City maintains for us. Travis and team go out of their way to make sure commitments are met and promises delivered. More

by RCARRIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Dec 19, 2022 -

Truck City Ford responded

We are honored to do the maintenance and warranty work for your vehicles. Your business is very important, and we are always ready for feedback good or bad. We try to keep improving our processes and tech training for even better service. Thanks for your loyalty and your business.

December 16, 2022

The service was very good, I will be back again when I need help. Thank you More

by KORNOVICH67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marri Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Newman, Scott Jordan, Brian Garcia
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Dec 19, 2022 -

Truck City Ford responded

We appreciate the feedback from your Service appointment at Truck City, and it lets us know we are doing the right things. Your feedback and rating are very much appreciated.

December 16, 2022

My service advisor Nate Lewis is awesome. I know I can always count on him for my service needs as well as mike rogers!!! Great job guys you rock!!! More

by JDBUCKLEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Report | Print
Dec 19, 2022 -

Truck City Ford responded

Nate is a top advisor of the team, and his work stands out as exceptional. Your feedback and business are very important, and thank for taking time to write us a review. We appreciate the feedback and the rating.

December 16, 2022

Wow. Mario blew me away. He was so patient and kind. As a single woman going to a car place for service can be intimidating, especially when you think it’ More

by DANASIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Truck City Ford responded

Mario is a top performer among our Service Advisors whose work shines and speaks volumes about hs work ethic. Your feedback and time are greatly valued at the dealership, and we appreciate the loyalty. Thanks for the rating and feedback.

December 16, 2022

Truck City Ford has always treated right. Very efficient, knowledgeable and easy to work with. Scott Jordan has been a pleasure to work with. Every time I have had service done, whether is is More

by Steve Byrnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Dec 19, 2022 -

Truck City Ford responded

Steve, your loyalty and business are greatly important to the dealership, and feedback is always welcome. Scott does a super job, is always consistent and professional, and often requested as a Service Advisor. We appreciate your business and the rating.

December 15, 2022

Service was very prompt after having to order the replacement part for my truck. They put priority on my vehicle and had me out in less than 30 minutes. More

by MILLERJOHNIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Truck City Ford responded

Your feedback lets us know we are doing the right things for our customers. Thanks for your business and the rating.

December 15, 2022

Very friendly and professional. Always treated with respect. Will return when service is needed. Thank you. More

by CBLACK326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Moradi
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Dec 19, 2022 -

Truck City Ford responded

Our service team at Truck City is among the best in the state, and goes above and beyond for excellent customer service. Their motto is do it right the first time in a timely manner. We appreciate your feedback and rating.

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