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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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November 10, 2022

My maintenance service was prescheduled and it wasn't a long wait to be done. More

by KANE_ARTHURM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Truck City Ford responded

Kane, the team at Truck City is hard working, and does a excellent service experience for the customer. We appreciate your time to let us know we are doing things right, and we will continue to monitor our processes for even better experience. Thanks for your review, and the five star rating.

November 10, 2022

They did what they were supposed to do in the amount of time thy said. Everyone was pleasant. More

by KATHYBLAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2022

Travis got my issue resolved quickly and was flexible with my schedule. Identified another issue on follow up and resolved it quickly. More

by IAN.PENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis in service
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November 10, 2022

Scott Jordan did everything he said he would. He kept me informed at every step and made my experience at Truck City Ford an enjoyable one... I'll certainly be back. I brought two trucks for mai More

by T2GUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Nov 10, 2022 -

Truck City Ford responded

Reviews are the lifeblood of the dealership, and Truck City works diligently with their staff to ensure we are providing top notch service in a timely/costly manner. We appreciate your loyalty, your business, and your time to write us a review. We will continue providing this type of service, and look forward to your next visit.

November 09, 2022

Quick to respond and easy to work with when I needed the mechanics to check on an issue with my car. More

by ALLISONYFARMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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November 09, 2022

Noe was very helpful and knowledgeable with my truck issue. Turn around was quicker than quoted which was very helpful. Great job to the entire team!!!! More

by DAVID@INSTAFUEL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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November 08, 2022

Quick and friendly. Great communication & helped answer a few questions about future work. Thank you! More

by Reviewer
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 07, 2022

I went in for an oil change and tire rotation — the service manager immediately informed me about a change in cost. After the mechanic inspected my vehicle, they found an issue that would have cost a More

by BRACKSTER62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 05, 2022

They are trying to help with an issue, unfortunately it’s not an easy fix so it’s still unsolved. I do not hold it against them, they been very helpful and understanding. More

by AANDERSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Santiago
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Nov 07, 2022 -

Truck City Ford responded

Well, we are sorry we were not able to solve your issue; but will keep working on it if you are agreeable. Our service team works diligently, and is not often stumped on a problem. We appreciate your feedback, your honesty, and hope to have an opportunity to work with you in the future.

Nov 08, 2022 -

AANDERSSON responded

No worries, I will keep my Service adviser Daniel informed about what happening. Hopefully someone in the Ford organization can figure out why this issue happening. Thanks

November 05, 2022

Truck City Ford in Buda was friendly and on time. Waiting room was clean and comfortable. Wish you had a location North of Austin…it’s a long drive from Liberty Hill. More

by RONNIEBONNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Nov 07, 2022 -

Truck City Ford responded

Thanks for your business and the five star rating. Your time is valuable, and we love the positive feedback. Our service team works hard to keep folks informed, and the service techs working in a timely manner. Thanks again.

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