Trust Auto

Unfortunately, in the past few days I had a negative experience with Trust Auto, and I am waiting to hear from the manager about how they are going to address. I live 800 miles from their dealership, a experience with Trust Auto, and I am waiting to hear from the manager about how they are going to address. I live 800 miles from their dealership, and purchased a 2012 Porsche Cayenne that was advertised as a great car. No issues were not on the advertisement, and nothing was said to me by the salesman (Art). I had the vehicle taken to the local dealership for a pre purchase inspection at my cost ($350). As a result, the Porsche dealer noted 12 problems with the vehicle, some of them quite major. The most upsetting was the radio was in operable, and would cost $3,000 to replace. Trust Auto knew about that issue, because they had recently taken the car there to have the radio looked at. The Porsche dealer confirmed that they advised Trust Auto of the need to replace the radio, and the cost. I immediately called Art at Trust Auto, and he refunded my deposit. However, I have asked them to reimburse for the $350 inspection, explaining that had they told me the radio needed replacing, i would never have even considered the vehicle. Other issues noted on the inspection included significant rust on the undercarriage, an oil leak, electric outlets in the vehicle that were inoperable, torn leather seat, etc. The manager called me to discuss, and I am waiting for him to call me back. I hope they do the right thing, and if they do, I will supplement this review. I have nothing negative to say about Art. Update. I called Sales Manager Myron Boyd this am since he did not call me back yesterday. I am waiting for his return call. Next update. Myron didn't return my call. Two hours later I called back, and he took my call. Now their story is they knew the radio needed to be replaced, and had ordered one. He said the Porsche dealership ordered. What he didn't know is the Porsche dealership told me the radio WAS NOT ordered by Trust Auto. At that point, Myron came up with a new twist - that I had only placed a down payment for the car and had not officially purchased it. He claims he will call me back on Monday after he speaks to the Porsche dealership. I also told him the website for this vehicle has not been changed, and still claims the vehicle is perfect. Warning - stay away from this place! More

DO NOT BUY a car at this dealership. Go see the reviews on Yelp, and take a look at the negative reviews for this dealership, which you should be highly aware of before buying a car here. DO NOT BUY A on Yelp, and take a look at the negative reviews for this dealership, which you should be highly aware of before buying a car here. DO NOT BUY A CAR here. Do not buy performance cars, or any cars at this dealership! I care about you, so please listen. Don’t buy anything here. This dealership will hide stuff from you, and will try sell you cars with issues, they will waste your money, and they do not abide by their €œhonesty and integrity values. If you have a negative experience, they won't want you to write any negative reviews about them, they can’€™t take harsh criticism and accept the fact that they’€™re wrong,€” they simply don’€™t take responsibility for their actions, which is highly unprofessional and unethical. Then they’ll say that they kept calling you multiple time to attempt to “resolve” your concerns, but it’s not true, especially when they only call you once when you’re busy and miss their only call. They’ll misinform the public to try to hide the truth from the everyone. Save yourself some money, and go to another dealership. Don’t make a rushed decision. Be patient, look around, there’€™s other dealerships, there’€™s other cars. DO NOT BUY a car here, but if you do, please be very careful and take a good look at it before making a decision. They will not be transparent with you. More

Mike from service is a reason to deal with trust auto,above and beyond to fix the issues I had.handling them to make it right,Real professional,and hard to find these days. auto,above and beyond to fix the issues I had.handling them to make it right,Real professional,and hard to find these days. More