Unfortunately, in the past few days I had a negative experience with Trust Auto, and I am waiting to hear from the manager about how they are going to address. I live 800 miles from their dealership, and purchased a 2012 Porsche Cayenne that was advertised as a great car. No issues were not on the advertisement, and nothing was said to me by the salesman (Art). I had the vehicle taken to the local dealership for a pre purchase inspection at my cost ($350). As a result, the Porsche dealer noted 12 problems with the vehicle, some of them quite major. The most upsetting was the radio was in operable, and would cost $3,000 to replace. Trust Auto knew about that issue, because they had recently taken the car there to have the radio looked at. The Porsche dealer confirmed that they advised Trust Auto of the need to replace the radio, and the cost. I immediately called Art at Trust Auto, and he refunded my deposit. However, I have asked them to reimburse for the $350 inspection, explaining that had they told me the radio needed replacing, i would never have even considered the vehicle. Other issues noted on the inspection included significant rust on the undercarriage, an oil leak, electric outlets in the vehicle that were inoperable, torn leather seat, etc. The manager called me to discuss, and I am waiting for him to call me back. I hope they do the right thing, and if they do, I will supplement this review. I have nothing negative to say about Art.
Update. I called Sales Manager Myron Boyd this am since he did not call me back yesterday. I am waiting for his return call.
Next update. Myron didn't return my call. Two hours later I called back, and he took my call. Now their story is they knew the radio needed to be replaced, and had ordered one. He said the Porsche dealership ordered. What he didn't know is the Porsche dealership told me the radio WAS NOT ordered by Trust Auto. At that point, Myron came up with a new twist - that I had only placed a down payment for the car and had not officially purchased it.
He claims he will call me back on Monday after he speaks to the Porsche dealership.
I also told him the website for this vehicle has not been changed, and still claims the vehicle is perfect.
Warning - stay away from this place!