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Trust Auto

Sykesville, MD

4.6
224 Reviews
Trust Auto is the dealer with trust in its name. We are a family-founded and locally-operated car dealership right here in Sykesville. We first opened our doors in 2010, and since then, we have treated our customers like family. We want you to feel welcome when you come through our doors, and we can’t wait to help you get into the car of your dreams. Our dealership has always been proudly located in Sykesville, where we can take care of all the surrounding communities. From Fairfax to Baltimore, we have regular customers everywhere. Our customer base extends into Northern Virginia and Washington D.C. If you live in any of those areas, then know that Trust Auto is definitely worth the trip.
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1551 W Old Liberty Rd

Sykesville, MD

21784

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Showing 224 reviews

June 20, 2022

This was the second purchase in a month. Everything went great, again. I worked with Jason and David Neuberth this time and as expected they were great. They answered all questions and proce More

by brawleyw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Neuberth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Moczulski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafis and Sanjar
Jul 02, 2022 -

Trust Auto responded

Thank you so much for your kind review. We appreciate you taking your time out to make one. Welcome to the Trust Family!

June 16, 2022

Nicholas spent all the time in the world showing us every vehicle we asked about. He ran down information we needed to make a decision and went above and beyond taking care of us. You hear the commercials More

by brawleyw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Neuberth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nsama Chifupi
Jul 02, 2022 -

Trust Auto responded

Thank you so much for your kind review. We appreciate you taking your time out to make one. Welcome to the Trust Family!

March 02, 2022

I had a horrible experience 5+ years ago when I purchased my truck. Transmission problems that cost me over $1,500 to fix. A few weeks ago the manager shockingly contacted me stating that he would like to More

by Dion
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Myron Boyd
Mar 04, 2022 -

Trust Auto responded

Good afternoon. I reached out to you to see exactly what happened with your car buying experience. I stated that I would research your deal to see if there was a reason why your issues were not addressed. When I looked up your deal in our archives, I saw that your invoice had only one issue within 30 days of purchase. You financed your 2008 truck with 152k miles in-house with Trust Auto with some type of warranty showing. I left you a message two days after you sent the invoice. Most of the repairs were done six months after purchase. I'm not sure what warranty agreement you had back then but most dealerships honor a 30 day warranty. In no means was I trying to anger you again. I was really trying to help you if it was possible. You stated that you do not own the truck anymore and I never promised to pay you for repairs that were done in 2016. If you would have called me back I would have informed you of my findings. Thank you

Mar 09, 2022 -

Trust Auto responded

Good afternoon. I reached out to you to see exactly what happened with your car buying experience. I stated that I would research your deal to see if there was a reason why your issues were not addressed. When I looked up your deal in our archives, I saw that your invoice had only one issue within 30 days of purchase. You financed your 2008 truck with 152k miles in-house with Trust Auto with some type of warranty showing. I left you a message two days after you sent the invoice. Most of the repairs were done six months after purchase. I'm not sure what warranty agreement you had back then but most dealerships honor a 30 day warranty. In no means was I trying to anger you again. I was really trying to help you if it was possible. You stated that you do not own the truck anymore and I never promised to pay you for repairs that were done in 2016. If you would have called me back I would have informed you of my findings. Thank you

Mar 10, 2022 -

Dion responded

I never stated that I no longer own the vehicle, I still own it. I have to spend over $1,500 to have the transmission fixed right after purchase and Trust Auto refused to do anything to help with my cost. A message was never left or I would have absolutely called you back.

February 26, 2022

We recently had an accident with our work truck and needed to get a new truck ASAP. Trust Auto had a great selection and we were able to find a suitable truck easily. We drove from NJ to buy this and c More

by tarynls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Neuberth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Moczulski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myron Boyd
Mar 09, 2022 -

Trust Auto responded

Thank for the great review. Welcome to the Trust Auto family!

February 23, 2022

What a great car buying experience. Jason and the Trust team handled everything with aplomb. They even handled my trade in and paid top dollar! I live in Florida, so they arranged to More

by Phbruce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Moczulski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Trust Auto responded

Thank you so much for your kind review. We appreciate you taking your time out to make one. Welcome to the Trust Family!

February 16, 2022

you looking for a great deal, hassle free and strait forward, Trust Auto is the place to go. Jason Moczulski (Sales Soecialist) and David Neuberth (Manager) very responsive and professional, they made More

by Wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Neuberth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Moczulski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Trust Auto responded

Thank you so much for your kind review. We appreciate you taking your time out to make one. Welcome to the Trust Family!

January 30, 2022

Exceptional service and a great deal as well. Myron and Nick were stellar. The specs listed on cars.com matched the actual specs on the vehicle. That's important. So what you see is what you get when you More

by trandall512
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myron Boyd
Jul 02, 2022 -

Trust Auto responded

Thank you so much for your kind review. We appreciate you taking your time out to make one. Welcome to the Trust Family!

December 08, 2021

Aziza’s expertise is phenomenal, her timing is right. She’s always maintained a high standard of professionalism no matter how impatient I became. She went above and beyond with great communicational ski More

by Skinnera84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aziza Zakirova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Moczulski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myron Boyd, Brian Vasquez
Jul 02, 2022 -

Trust Auto responded

Thank you so much for your kind review. We appreciate you taking your time out to make one. Welcome to the Trust Family!

December 03, 2021

Very friendly and very clean dealership. Nicholas Fulton helped me and went above and beyond to do everything possible for me to purchase the car I wanted. Thank you so much. Highly recommend. More

by Sylvia Owuor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nsama Chifupi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Fulton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Trust Auto responded

Thank you so much for your kind review. We appreciate you taking your time out to make one. Welcome to the Trust Family!

October 12, 2021

***AVOID THIS PLACE!! TRASH VEHICLES***. Any good review you see is due to them soliciting for it IN dealership while they prepare your car. I didn't go back far enough in the reviews to avoid this place. More

by Unfortunate Car Owner
Recommend Dealer
No
Employees Worked With
David Neuberth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Kolay, Myron Boyd
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