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2,267 Reviews of Tucson Subaru - Service Center
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February 19, 2019
Great customer service I took my car there (new to the area) to have them check for damage after being rear-ended. They were thorough, took me into the area to see the car u I took my car there (new to the area) to have them check for damage after being rear-ended. They were thorough, took me into the area to see the car underneath, and gave me a succinct summary of the findings. Since there was little visible damage outside, I needed an objective and reliable place to do the inspection underneath. They don't do body work at the dealership so I trusted the results. Courteous and professional staff. Great waiting area, with refreshments. I would definitely make the trip back to have car service there even though it is about a 30min drive from my residence. More
by ironorchid
Employees Worked With
Don't remember
February 16, 2019
Excellent Service Department We brought my Legacy and my wife's Impresza in for recall service. They provided a loaner car which made it easy to go to a commitment I had. They c We brought my Legacy and my wife's Impresza in for recall service. They provided a loaner car which made it easy to go to a commitment I had. They completed the service on both cars in a timely manner. We were able to come back and pick them up at our convenience. Excellent service. More
by mitchtucsn
February 15, 2019
Excellent car service repair Excellent service by Jesse Friedman! Courteous, professional and knowledgeable. Repair done ahead of schedule. He called to let me know work done as Excellent service by Jesse Friedman! Courteous, professional and knowledgeable. Repair done ahead of schedule. He called to let me know work done as promised. Friendly and courteous service from beginning to end More
by Frances Lowy
February 14, 2019
Marcos Rodriguez was amazing! Marcos Rodriguez went way above and beyond the expected in helping me out when I had an oil leak while out of town in Tucson. Despite the fact that I Marcos Rodriguez went way above and beyond the expected in helping me out when I had an oil leak while out of town in Tucson. Despite the fact that I was from Phoenix and had my oil changed/car serviced in Phoenix that day, he treated me like family, resolving my issue, getting me a loaner vehicle, and staying late at work so I could pick up my Subaru WRX the same night. WOW! Thank you, Mr. Rodriguez! More
by Brad
Employees Worked With
Marcos Rodriguez
February 13, 2019
Service Great service - per usual. Regular service w/ a software update (recall) - waited for vehicle in waiting room (w/ internet service). Car was ready a Great service - per usual. Regular service w/ a software update (recall) - waited for vehicle in waiting room (w/ internet service). Car was ready ahead of time. More
by riclee
Employees Worked With
Raj Sihota
February 12, 2019
oil change and check up Great Service Manager. Friendly and nice. Clean waiting room. Good selection of items. The time was a bit shorter than predicted and checked out fast. Great Service Manager. Friendly and nice. Clean waiting room. Good selection of items. The time was a bit shorter than predicted and checked out fast. More
by Judy
Employees Worked With
Marcos Rodriguez
February 10, 2019
Service advisor was Jesse Friedman My service advisor was Jesse Friedman and he was really exceptional. Explained everything and really went into detail. Professional, polite and knowle My service advisor was Jesse Friedman and he was really exceptional. Explained everything and really went into detail. Professional, polite and knowledgable in all matters pertaining to my WRX's and Subaru's policies. I had a really good experience and would not hesitate to recommend Tucson Subaru to my co workers. More
by abcddddd
Employees Worked With
February 08, 2019
Tire deflating routinely I took my car in because one of the tires was deflating routinely. I expected to wait a while since I was a walk-in and Tucson Subaru is always busy. I took my car in because one of the tires was deflating routinely. I expected to wait a while since I was a walk-in and Tucson Subaru is always busy. The wait was worth it. The tire was replaced - no charge. Service department employee, Jesse Friedman was friendly, professional and helpful. He submitted the necessary paperwork to have the tire replaced at no cost and I was on my way to a previously scheduled appointment. More
by Teresa Sobery
Employees Worked With
February 08, 2019
Corrected a mistake we didn't even know about Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mi Took our 2015 Forester in for 48,000 mile check up and was told it would be free because they had accidentally charged us the last time when we our mileage was just past the warranty. They explained that normally they give customers a few months grace period. It was a very pleasant surprise. From purchase to every service appointment we have been very impressed! More
by Amanda & Ed
Employees Worked With
Other Employees :
Judy Chappel, Jason Mumma
February 08, 2019
Worked with me on AC repair I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I had “always had my car serviced regularly and I took good care of my car.” They also discovered the differential needed servicing and I was happy to I was happy to agree to that service charge. The AC is working better than before! The service department has taken care of my Crosstrek since I bought it in 2013. The staff is efficient and skilled. They have always advised me about what has to be taken care of outside of the routine service tasks and I have never been disappointed by their recommendations..They are patient, polite, and trustworthy—which is a credit to their Service Director Scott Gregg. More
by Satified
