Tucson Subaru - Service Center

Jade Hilliard is the best Service Advisor in Tucson! We’re on our 6th Subaru. We live out of state & travel a lot. Until we met Jade, Firestone has been our go-to mechanic for our 3 vehicle fleet, curr We’re on our 6th Subaru. We live out of state & travel a lot. Until we met Jade, Firestone has been our go-to mechanic for our 3 vehicle fleet, currently consisting of 2 Foresters & a 2016 Toyota Tacoma. Tucson Subaru is about a hour away from our part time residence but it is well worth the trip, thanks to Jade Hilliard’s outstanding service. Because of Jade, we have been bringing our 2016 Forester to Tucson Subaru for servicing when we’re in town, from regular scheduled maintenance to big ticket items. Jade goes the extra mile on everything that matters: from arranging shuttle transportation to & from, appointment setting, diagnosing the problem, explaining the solution & cost in understandable terms, applying any available discounts, following up - stuff that matters. Jade make the experience as convenient & painless as possible for the consumer. I trust her & she is a pleasure to do business with. More

Regular check up time I was late, but no worries! The wait time was exactly what they said it would be and I was back at work on time. I was late, but no worries! The wait time was exactly what they said it would be and I was back at work on time. More

great service Easy to make service appointment. Greeted promptly by very friendly young man. Service adviser reviewed problems with me, patiently answered all quest Easy to make service appointment. Greeted promptly by very friendly young man. Service adviser reviewed problems with me, patiently answered all questions. Even though problem with removing key from ignition was intermittent & not occurring at check in time, were able to fix it...at no charge! Also had loaner ready to go, & completed work ahead of schedule. More

2-26-19.... Service Department My service advisor was Raj Sihota and I was very satisfied with his handling of my issue. He was very professional and a pleasure to interact with. He My service advisor was Raj Sihota and I was very satisfied with his handling of my issue. He was very professional and a pleasure to interact with. He is a credit to the dealership and could not have done a better job for me. Good work! More

needed a tail light bulb person answering phone got me in right away near 4 pm...jade service manager was awesome, as always. i was out in an hour or less...plus fresh decaf person answering phone got me in right away near 4 pm...jade service manager was awesome, as always. i was out in an hour or less...plus fresh decaf coffee. More

Maintenance I reserved a time for my regular maintenance online. It worked great. They sent a reminder. At the dealer, the service advisor (Marcos Rodriguez) w I reserved a time for my regular maintenance online. It worked great. They sent a reminder. At the dealer, the service advisor (Marcos Rodriguez) was very professional and very quick. He predicted my car would be done in a few hours, and it was. Called me, I picked it up. No delays, very great experience! More

The customer is number one here! The Bluetooth function on my Forester’s radio failed and the radio needed to be replaced. My extended warranty had expired, but the service manager The Bluetooth function on my Forester’s radio failed and the radio needed to be replaced. My extended warranty had expired, but the service manager and Jason were extremely fair with me. The courtesy shuttle driver, Judy, is wonderful too! I could not be happier! This is not the first time the service department here has treated me well. They understand customer service and are very consistent. Thank you Tucson Subaru! More