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Tulley Buick GMC

Nashua, NH

2.4
4 Lifetime Reviews Review Dealership

147 Daniel Webster Hwy

Nashua, NH

03060

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4 Reviews of Tulley Buick GMC

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April 27, 2021

"I wish I had better news. The sales person did a great..."

- Tneal

I wish I had better news. The sales person did a great job with no complaints. However, his coworkers in the finance and sales manager sectors lead an unsatisfactory experience as if they were afraid to call a customer back. I had multiple people telling me OPPOSITE things on the status of the vehicle for almost a week after it was paid for. During this time, I could not get an answer on where the title was and got to the point where I had to go to the dealer in order to find out (the customer should not have to chase the business). At this point, I was once again given the wrong information being told everything was at the registry, come to find out later that it was still not there...no surprise. All I wanted was the truth and made it clear I understand things can take longer than expected. It is concerning when spending a large amount of money that there is this much lack of communication to customers from the finance and business office.

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Recommend Dealer
No
Employees Worked With
Mike, Scott, Joe
September 30, 2020

"Great experience! Both Peter in sales and Scott in..."

- Sconso

Great experience! Both Peter in sales and Scott in finance were great! Very efficient and knowledgeable. Thanks for making it so easy! See you guys for service!

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Recommend Dealer
Yes
Employees Worked With
Scott, Peter
May 24, 2020

" Tulley Service Dept is inept. Management won't return calls"

- nevrgmc

Many issues with new GMC Sierra. Jeez, where do I start. First, whatever you do, don't purchase a new Sierra 1500. Among the many problems, I've had transmission issues since new, where the truck shutters under acceleration (there are many, many posts regarding this issue that I wished I'd read beforehand). Tulley has been unable to fix it, and now has given up, telling me it's normal (why replace transmission parts as they did 3 months ago, if it's normal). Next, I had them check the brakes this last visit, which they also said were ok, however driving home from the dealer they were grinding as if they were metal to metal (is this normal?). It is incredibly frustrating to deal with a dealership that is so terrible. I didn't want to simply complain, I was interested in a solution, so I politely asked for one of the senior managers, John Murphy, to call me so we could come up with a solution to the transmission and brake issue, and he never called. The dealership finished with my truck at 3PM on Friday while I was at work. At 9AM on Saturday as I was heading out to pick up the truck, I received a voicemail from Tulley they were going to "report my loaner" 'stolen' I assume, if I didn't call them and return it. Yikes! Avoid this dealership at all costs.

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Recommend Dealer
No
Employees Worked With
Dustin
August 06, 2019

"No registration after temp plates so can't drive car"

- Flatrater

Bought my 2017 GMC Denali pickup on 7/17/19 have yet to receive registration so now can't legally drive vehicle. Called dealer 5 days ago left message never received a call back. Tonight I spoke to salesman about a rental. He said he would call me back. Never did. Now its going to cost them.

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Recommend Dealer
No
Employees Worked With
Dave Penny
1
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