Tulsa Hyundai

I apologize because this is going to be long. I haven’t purchased a new car in 16 years until now. This has been the worst experience of my life. My partner and I did some quick research on top SUVs of 20 purchased a new car in 16 years until now. This has been the worst experience of my life. My partner and I did some quick research on top SUVs of 2020. The Hyundai Venue was number 2. We were close to Tulsa Hyundai so we popped over to check them out. I immediately fell in love with it. My salesman didn’t seem to have any idea what he was doing. Maybe it was his first sell. Good on him because I bought. I had to do almost all research on my own to learn about my new vehicle. I was told that I don’t need to bring back my car until 7500 miles for it’s first oil change. Ok. Sounds good. I had mentioned to this to several people and they didn’t agree. I did some research because I am spending a lot of money on this vehicle and I didn’t want anything going wrong. I called the dealership 3 times and no one could tell me when I needed to get my first oil change. I was speaking directly to the Service department all 3 times. The 3rd person I spoke with offered for me to come in and get a complimentary Multi Point Inspection to check my fluid and see how my oil is burning. Ok. Awesome! I schedule that for 09/08 at 11:45am. I advised that I live an hour away so I didn’t want to come in too early as I also get off work at 1am. That time worked great for me. I show up for my appointment and the gentleman in Service, later to find out his name was Lee Frost I believe, told me that unless I had anything wrong then I needed to wait until I come back for my oil change and it would be a waste of 45 minutes. I left. I called back a week or so later and the lady, Laura I believe, said that that man is no longer with the company because he was giving customers the wrong information. I advised I would like to reschedule and told her my days off and that I lived an hour away and couldn’t be there early. She said she was going to talk to someone and call me back. I received an email a few hours later that I had an appointment the following week at 7am. I called her and rescheduled for a time that worked for me. She called me an hour or so later and said she had missed a call from me. I advised her that she did not and the we spoke and set up an appointment. She apologized and we parted ways. A few days later I received a call from my salesman, Devon, asking me if I was still searching for a car. I advised him that he sold me a car. He seemed really confused and I had to explain. A few weeks later I’m on vacation and get another phone call from him. I answer and hear him talking in the background and immediately knew it was him. He finally came to the phone and seemed to be disoriented. I asked him what he needed and he said that someone had used my name as a referral. He said that if they bought that he would send me some money. He gave me a name and I had never heard of that person. I said ok and got off the phone with him. I never signed the info to get referral money because I didn’t want to give them my SSN as I did not finance with them. I the. Got a text message a day later asking me where I was on the buying process. Terrible spelling and grammar. I will never refer anyone to Tulsa Hyundai. This isn’t how it’s supposed to work, right? I am finally to the point that I just laugh about it. I don’t know what else to do. I just wish I had gone somewhere else. More

The one I saw the finance director is not helpful, mean, impatient, and doesn't listen to the customers. He only tells what he wants until his customers accept his advice. impatient, and doesn't listen to the customers. He only tells what he wants until his customers accept his advice. More

It was a pleasure to work with Joe and Stacy, getting my car taken care of on a Saturday. The oil change, tire rotation, detailing and loaner car all worked out beautifully. The detailing, in particular, wa car taken care of on a Saturday. The oil change, tire rotation, detailing and loaner car all worked out beautifully. The detailing, in particular, was very impressive. Thank you, Tulsa Hyundai! More

Complicated electrical problem fixed after body shop couldn’t do it (deer strike). Even got my car back the same day! Wasn’t expecting that 🤗 couldn’t do it (deer strike). Even got my car back the same day! Wasn’t expecting that 🤗 More

I have had my car for 2 years & never had a really bad experience. Their customer service inside checking out could use some polishing up. experience. Their customer service inside checking out could use some polishing up. More

Excellent experience with sales and finance. Kenny was so easy to work with. Had no pressure during the entire process. Will sent friends and family to Tulsa Hyundai. easy to work with. Had no pressure during the entire process. Will sent friends and family to Tulsa Hyundai. More

The service department went 2 weeks without contacting and I contacted them it took 2 days. Asked to speak to Service Manager and he never called me back. 2020 Santa Fe that had a back seat that rattl and I contacted them it took 2 days. Asked to speak to Service Manager and he never called me back. 2020 Santa Fe that had a back seat that rattles every time you get in it. You have lost my business. More

Everyone went above and beyond what they had to. Excellent customer service! I would definitely recommend this dealership to anyone. I’m extremely happy with my experience! Excellent customer service! I would definitely recommend this dealership to anyone. I’m extremely happy with my experience! More

So so happy with my purchase! We had the best help who got us the best deal. Definitely recommend checking them out! Thank you Tulsa Hyundai! got us the best deal. Definitely recommend checking them out! Thank you Tulsa Hyundai! More

Had a major problem that required a new engine under warranty, towed in on Tuesday, drove it home on Friday, thanks Stacy for the great service warranty, towed in on Tuesday, drove it home on Friday, thanks Stacy for the great service More