Tulsa Hyundai

Did not get my free car wash for buying new Tucson with my free oil change. They said they would vacuum car out and did not. This is first car I have bought here always traded at Regional where I have bou my free oil change. They said they would vacuum car out and did not. This is first car I have bought here always traded at Regional where I have bought 3 new cars may go back to them. More

This facility has horrible service. I have the maintenance program which includes filters. They have not changed them on the correct mileage and when I inquire about them not doing the I have the maintenance program which includes filters. They have not changed them on the correct mileage and when I inquire about them not doing there job, I’m told their is nothing they can do because it’s not stated for my next oil change. Which leaves me paying for filters two times. They don’t even care to try and work with you or be sensitive to the subject. Instead I’m given multiple numbers and told the manager won’t be able to talk to me and I could call and leave a message. I call genesis and they were a breath of fresh air and able to fix the problem. They was also lied to saying they changed my cabin filter, when they told me they have been on back order. These people are a complete joke and I will be finding another genesis dealership that have better people skills and trustworthy people even if I have to drive out my way. More

So I won’t use this location ever again. As good as my previous experience has been, it has fallen into the trash! As good as my previous experience has been, it has fallen into the trash! More

Sarah and others helped us with our multitude of concerns and decisions as we underwent engine replacement, rental cars, and other replacement parts to get my vehicle back on the road. It was a distressing m and decisions as we underwent engine replacement, rental cars, and other replacement parts to get my vehicle back on the road. It was a distressing month but they helped on the 3 visits to get things completed. More

Awesome experience there, I had the pleasure of working with joe glenn, one of the best in the business. with joe glenn, one of the best in the business. More

Extremely Professional and friendly and they listen to your wants and needs. Willing to work with you in picking your vehicle. your wants and needs. Willing to work with you in picking your vehicle. More

Very nice even with the construction going on. Spacious which is nice, very friendly people there. Spacious which is nice, very friendly people there. More

Needed front brakes on my Genesis. They gave me a ride home and picked me up. Cost was as good as any. Thanks! They gave me a ride home and picked me up. Cost was as good as any. Thanks! More

The two stars are for the service admin who handled our vehicle, she was super nice and helped as she could. The service on the other hand was not good. Took vehicle in May of 2021 because it was making a vehicle, she was super nice and helped as she could. The service on the other hand was not good. Took vehicle in May of 2021 because it was making a horrible engine noise and still under warranty, was told it was normal and all good. January of 2022 took it in because the AC was not working and asked them to once again check on the noise and was told the engine needed to be replaced under warranty. There was initially concern the service manager would not approve the replacement until I produced all oil change records but fortunately was approved after 2 weeks. Another month to get the vehicle back (they provided a loaner so not too big of deal). Once we got the car back the drivers side inner fender fell down on the wheel because they forgot to secure it properly. They replaced it after having to remind them they left the securement nuts off (had pics) A few weeks later I noticed the plastic skid plate under the motor was dragging. After looking myself I found several nuts and bolts missing. I once again took it back and made them replace it for free. Took it to another dealership for oil change and they told me that several wires and plugs were not secured properly and that I needed to take it back for them to secure properly. After taking it back they said everything was good without doing anything. Ended up taking it to the other dealership to have fixed properly. I don’t like to leave negative reviews but we will not be using this local dealership in the future. More