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1,724 Reviews of Tulsa Hyundai - Service Center
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August 07, 2019
Hard to put into words While we understand there were 2 aspects to this repair, one warranty for the motor (which caused delays by manufacture) and another for the front en While we understand there were 2 aspects to this repair, one warranty for the motor (which caused delays by manufacture) and another for the front end repair, which was fully covered by Geico. This project was slated to take 4-6 weeks. 9 MONTHS later, NO rental and MANY calls (rarely any call backs), we finally get the car back...Kevin the Service “manager” PROMISED he had laid eyes and hands on it prior to it being picked up. He gave me his word. Upon pick up, the car was filthy, a side mirror missing and several KEY motor fluids were dangerously low. All this after getting a NEW motor, sitting on the lot for nearly 40 WEEKS, and never honestly being told what the latest was. Geico squarely blames them for the delays. Sad that a 24 year old kid lost nearly everything and NOBODY seemed to care. Maybe a 1 star rating will wake someone up and see that this is NOT how things are to be done. I’d highly suggest observing Jackie Cooper Imports service department. Or Lexus of Tulsa. Both have amazing talent and an amazing PROCESS. I know higher end brands, but the service they give has nothing to do with the brand of car. Used dept service equally impressive. Kevin, I wish you had been more truthful when you promised you quality checked it before he picked it up. Now he has to come back and leave AGAIN, without a rental, and hope he gets it back soon. More
by tulsabuilder
Verified CustomerEmployees Worked With
Scott Monroe, Kevin Benton
August 07, 2019
Quick service & friendly maintenance staff This was my first visit to Tulsa Hyundai. My husband took my car in the first time. Scott led me to a very comfortable room with theatre style seating This was my first visit to Tulsa Hyundai. My husband took my car in the first time. Scott led me to a very comfortable room with theatre style seating while he worked on my car. He finished much quicker than Edmond Hyundai. He also washed my car because I’d told him we’d been camping for a week. Scott gave me great service and was extremely friendly. He made a typically unpleasant appointment very tolerable. More
by melaniefees
Employees Worked With
Stacy Mitchell, Scott Monroe
August 06, 2019
Always go Above and Beyond Service department at Tulsa Hyundai in one word Excellent! Would not go anywhere else Paul Hatton knows how to give great Customer Service! Thanks Ag Service department at Tulsa Hyundai in one word Excellent! Would not go anywhere else Paul Hatton knows how to give great Customer Service! Thanks Again ! More
by DB
Employees Worked With
Paul Hatton
August 06, 2019
Great service, friendly personnel, timely. I’ve been using Tulsa Hyundai service for 2 years now & absolutely love it. It does not matter which service advisor helps me they are all great guys I’ve been using Tulsa Hyundai service for 2 years now & absolutely love it. It does not matter which service advisor helps me they are all great guys who are super friendly & helpful. Lots of times they will throw in a coupon to the service fees just because they have it & my car always comes out of the bay vacuumed & squeaky clean! More
by SIERRA_1993
Employees Worked With
Paul Hatton, Scott Monroe
August 05, 2019
Service writer Michael was awesome! Best I’ve come Across Michael took care of my issues, had oil changed and apparently last dealership stripped out oil pan and the oil leaked out , he never hesitated to tak Michael took care of my issues, had oil changed and apparently last dealership stripped out oil pan and the oil leaked out , he never hesitated to take care of the issue even though it was the last dealerships fault. He was awesome !!! I will return More
by crl12261
Employees Worked With
Michael service writer
August 05, 2019
April is Awesome Customer Service I called today to schedule my service on my Hyundai Sante Fe Sport, that is by far my favorite vehicle, I’ve owned. April in service answered the phon I called today to schedule my service on my Hyundai Sante Fe Sport, that is by far my favorite vehicle, I’ve owned. April in service answered the phone and scheduled me, and freely updated my information. Highly recommend their service, and always great when you receive someone who is helpful like April. More
by AMCCUISTIAN
Employees Worked With
April
August 04, 2019
Friendly and helpful Easy to make an appoinment. Quick check in process. Car serviced within the promised time. Comfortable quiet waiting area. Friendly staff and service Easy to make an appoinment. Quick check in process. Car serviced within the promised time. Comfortable quiet waiting area. Friendly staff and service advisor who answered questions and explained work well More
by Life lover
Employees Worked With
Michael Abbedut
August 04, 2019
Recent Service Experience Professional and courteous customer service is key in my line of business. Your service desk and response factor gets low marks. When I wanted to mak Professional and courteous customer service is key in my line of business. Your service desk and response factor gets low marks. When I wanted to make my service appointment, the person who answered the phone couldn't find my information in the system and didn't offer any kind of solution. I called back about an hour later and spoke with the same person who finally located my information on their system. There was no apology for her error; I must have repeatedly spelled my name 3 times. Unfortunately, on my scheduled visit, the service adviser over charged me. I asked him to look up my warranty again. I gave him my insurance number to call because he said my service was not covered. He called the updated number and this time updated my service information. More
by david1
Employees Worked With
I didn't work with at least 10 people
August 04, 2019
Recent service Great service. Advisor Scott is professional, friendly and honest. Trustworthy. Does not try to upsell an unneeded service. Even though warranty is no Great service. Advisor Scott is professional, friendly and honest. Trustworthy. Does not try to upsell an unneeded service. Even though warranty is now expired will still return for maintenance service. More
by NOREENMOHR
Employees Worked With
Scott Monroe
August 02, 2019
Much improved I appreciate that we were able to solve the problem this time, and I did not have to come back! Thank you for all the preparation and hard work. I appreciate that we were able to solve the problem this time, and I did not have to come back! Thank you for all the preparation and hard work. More
by SBEGEMANN6
Employees Worked With
Mike
