Turnersville Jeep Chrysler Dodge RAM

My husband & I were customers of this business for a long time...never again. I brought my car to them a few months ago for the usual LOF change. Never in my wildest dreams did I think I'd receive an estimat time...never again. I brought my car to them a few months ago for the usual LOF change. Never in my wildest dreams did I think I'd receive an estimate for over $5k worth of work that the dealership claimed I "needed" done on my car. Obviously, I was in shock but asked the service associate to explain each charge. I then stated I needed to discuss this with my husband & asked if it was safe to drive home & was grumpily told yes. In talking to my Dad and others who viewed the estimate, they all said they didn't think I needed all of that work & if I did, their invoice is way over priced. I decided to get a second opinion & took my car for a thorough inspection. Thank God I did! Not only did that mechanic think their invoice was outrageous, but after the inspection, he called to say "There isn't a single thing wrong with your car." He was absolutely mortified that the dealership made up problems to try to scam a woman that didn't know anything about cars. He then discounted the inspection as he felt badly for the situation. We were willing to pay the going rate for any repairs so it was to his benefit to find work to do. I'm so grateful for his honesty. Buyer Beware! More

I brought my 2019 Charger in for a recall and figured I would get an oil change. The oil change cost $140. Their prices for services is extremely high. If possible avoid scheduling any service with thi would get an oil change. The oil change cost $140. Their prices for services is extremely high. If possible avoid scheduling any service with this dealership. If they overpriced their services, I can't imagine how overpriced their sales. Buyer beware! Don't make the same mistake i made. More

Justin made my experience Great! He worked with me every step of this process. He ensured I drove off confident and comfortable in my new vehicle. Thank you Justin 👋 He worked with me every step of this process. He ensured I drove off confident and comfortable in my new vehicle. Thank you Justin 👋 More

Justin was the best, took so much time demonstrating features of the vehicle. Cared for my purchase as if it was his own. features of the vehicle. Cared for my purchase as if it was his own. More

If I could give negative star I would. Went to see a car that was promising, not only took almost an hour to be acknowledge by anyone. They tried to low ball offer my trade in, good thing Went to see a car that was promising, not only took almost an hour to be acknowledge by anyone. They tried to low ball offer my trade in, good thing we got it appraised first to another dealership before going to that place. In the end they tried to sell us a pre owned car for over $800 a month, I got almost the same car with more options at a different dealership for $300 less per month before negotiating. Don’t fall for their tactic which is they take your trade in keys and keep you waiting while blasting music in hopes that you give in. Worst dealership EVER!!! From sales to their management they cannot be trusted. More

I had purchased a car from Turnersville a few years ago and it was a pleasant experience ; so I returned it was a complete bait and switch I am very very disturbed by the actions of this dealer including m and it was a pleasant experience ; so I returned it was a complete bait and switch I am very very disturbed by the actions of this dealer including many multiple text messages from a person named Trayvon saying he had a deal for me 299 a month zero down on the exact car I wanted...total lie !!! no such thing happened I even had it in print and text messages and showed the appropriate parties the actual text messages two plus ridiculously long hours I finally said I'm walking out too much protest from the finance person and my husband said wait wait what's the best you can do here I'll pay it this is a pain in the butt and you people are untruthful and unreliable. My salesman was very very nice tried to explain it's a marketing ploy from your finance from your internal departments and they don't really know what they're talking about. My salesperson was lovely and kept me calm I was furious and based on this I likely will not return to you at the end of this lease for another vehicle . Pure unadulterated bait and switch lies... My husband ended up paying a substantial down payment and a significantly higher monthly rate than we were promised in writing via text. 299 a month no down payment!!!! Needless to say I am not a happy camper the car is nice salesman was nice but everything else was a nightmare. P.S. this is my 7th Jeep purchase/lease, first ever nightmare with car leasing. Also on the day of purchase Chrysler Capital automatically withdrew a monthly payment on the old lease , It will not refund that money even though I no longer had that lease actively. I asked your dealership to intercede on my behalf for a refund of that months money,but again to no avail. Disgusted at your practices. Print this on yelp ! More

Please do your research before going to this place! I'll attempt to provide facts, not just opinions. So please bear with me. Got an oil change 1 week ago. They informed us the battery needed replac I'll attempt to provide facts, not just opinions. So please bear with me. Got an oil change 1 week ago. They informed us the battery needed replaced and the right rear shock needed replaced (seal blown). We agreed to get the shock replaced for $850 (willing to pay $ for convenience this time) and said we would take care of the battery. 5 days later the shock/strut came in. We dropped the van off and I asked if they were replacing 1 shock or both. Answer was "just one" to which I said "Really? You ALWAYS replace shocks/struts in pairs since they are both worn (my opinion, but ask an honest mechanic). Upon hearing the answer, I walked out leaving my wife to give the key, etc. (sorry dear...). Tech offered to her to do both shocks for $1800 instead, she said no, gave the key, got the tag and left. Picking up the van price was $1475. They replace my brand new battery and 1 shock. I asked to speak with the tech who came out and said he had reviewed in detail everything on the shop order (which he hadn't) and then proceeded to line me out about walking out. When I tried to speak he rudely cut me off telling me "I'm talking!". Did they offer to give me my new battery at least? No. Did they offer to take their battery out and put my new one back in after I said I didn't need their battery? No. Did they do anything? YES. THEY ARGUED WITH ME. Lets look at the finances. Shock - $614.90, Battery - $423.50, Labor $344.93. Total $1474.98 (tx incl) If I had done this myself here would have been the costs: Monroe OEM Spec shock - $28.98, battery - $179.99 (Walmart 4 year warranty), set of chromium S wrenches - $40. Total - $265.47. Assume my labor at $145/hr at 4 hours = $580. Total = $901.48 (tx incl.). So even if I paid top dollar for labor they are still $573.50 over. If I did the work myself my total would be just $265.47 versus their $1474.98 - over $1200 extra! And what did I get for my $? An argument with the Turnersville Chrysler Jeep Dodge Ram staff and to get told to "be quiet - I'm talking!" Their warranty? At best 24 months. My parts? 4 years battery, 5 years shock. PS: You can't make this stuff up. Just figured out why my spare key doesn't work. . . on top of other review, they gave me someone else's key! (This is the 2nd time!) More

If I could give a zero I would. Worst most unprofessional dealer in the area. The salesman makes a deal, offering a trade in allowance "sight unseen". (he knew year, mileage and co Worst most unprofessional dealer in the area. The salesman makes a deal, offering a trade in allowance "sight unseen". (he knew year, mileage and condition) Then when young lady goes to pick up the car & drop off trade.... the deal changes. Oh we can't give you that for trade the seat has a tear. Then they change to paperwork without saying anything putting the co-signer's name as primary. At this point the buyer should have walked away from the deal. Then they wait until last day before Temp Registration is experired to register the vehicle... and register it in thr wrong name! We go to pick up the tags after being told they were in... only to find out they are NOT. Then the most sleazy, arrogant, unprofessional and ignorant General Manager Dave Wood... says Temp Tags "don't have an expiration" and that "cops don't pay attention to that" (to a retired officer of 25 years) Says NJ stopped towing cars because of COVID... umm what year are we in??? Proceeds to insigate and arguement by cursing and make rude and unprofessional comments as we leave. I would never recommend this dealer to anybody. Once they get thier commision they treat you like garbage. Completely incompetant and unprofessional. This is why car salesman have the reputation they do. More

Brandon from Turnersville Jeep Chrysler Dodge Ram Dealership was extremely helpful, attentive and got me into the vehicle I wanted for a great price. He made sure to take my price range into consider Dealership was extremely helpful, attentive and got me into the vehicle I wanted for a great price. He made sure to take my price range into consideration and was very polite. I recommend him to anyone looking to get into a lease or a finance. Go check him out. More

Worse experience ever went in for engine misfire got it back with antifreeze only in my motor I drove my truck there end up paying almost 4 thousand dollars to take it home to park I just recently purchase back with antifreeze only in my motor I drove my truck there end up paying almost 4 thousand dollars to take it home to park I just recently purchased a motor for my truck that's when I found out I was ripped off now I do understand the truth that xxxx DEALERS are STEALERS DAN is a crook sorry I have to say it I already got ripped off More