Turnersville Kia - Service Center

I was super curious as to why a dealership would give me a print out of answers to questions on a review of their dealership and now I know why. First off, who prints out the answers to a customer service s a print out of answers to questions on a review of their dealership and now I know why. First off, who prints out the answers to a customer service survey and tells people how to answer? Ill tell you who, a dealership with zero professionalism or concern of peoples safety. If you’re looking at this dealership run! I will start by saying that the manager of the service department was the only person who was any kind of help there. Leasing a 2024 kia tellaride. 8 months old, i have had numerous times where go to push down the brake to start the car and nothing. The break wont go down.i pushed it off for a bit because when doing it again it will work and lets be honest especially when its a doesnt happen every time issue you get zero answers. In chick fil a parking lot I go to start my car and my car wont start. The break once again wont push down. Try again and got some resistance but car started and I started to reverse. Well, my car which had me and 2/4 of my kids in doesnt break when im in the middle of reversing. I had to shut my car off completely for the car to atop moving. Thank God it was in a parking lot and not in a road where it could of been way worst. Call the dealership and get a girl on the phone who tried to tell me I may he responsible for the tow (even though I told her my car was less then a year old). Also told me it could he up to 2-3 weeks before its fixed. I go back and forth and she tells me manager went home sick. Finally she puts me through a manger of another department who atleast could tell me tow is free under warranty and give me number to customer affairs. Call them and im told they will only cover 174$ per day for a rental. You tell ne what rental place rental cars that seat up to 7 people which is what I was paying Kia to lease. Basically the rest is on me. Then, I get a phone call next day saying they looked at my car and there was nothing wrong with it. I could not break my vehicle when reversing with my children in the car……. Your telling me you did nothing to it and think im taking it home? Yea no. My husband goes to kia and they try to tell him the same thing. He asked if brakes were flushed and looked at and the man said no they only do that at 10,000 miles. With a little push back they agree to do it. I go to pick my vehicle up and see the entire incident is not fully documented on my paperwork and asked to have it fixed and here come the eye rolls of people who have no idea what is going on with my vehicle.at this point im fuming. All of this for an 8 month old car and people are acting like im bothering them? Once again the only person who showed any type of consideration towards me or my husband was the manager of services. He rewrites it so that it is stated the brakes did not work properly Twice. So the best answer we get is next time it happens to take a video and that in order for anything to happen, this has to happen two more times. MY CAR HAS TO NOT BRAKE TWO MORE TIMES for me to get ANY resolution. Shame on you Kia for thinking the safety of my children shouldnt be a priority. Lesson learned. I posted trying to get feedback about similar situations and let me tell you it didnt take long for people to start telling me their equally mortifying experiences. More

The service staff is awesome! They are so helpful and funny! I will always recommend your service department to anyone with a KIA! Thanks again for all your help! funny! I will always recommend your service department to anyone with a KIA! Thanks again for all your help! More

Amazing experience, with Kia Turnersville. Especially Shy! Couldn’t ask for a better salesman! It was a pleasure working with him! I would refer Shy anytime.. I walked in to see if i could get a deal in Shy! Couldn’t ask for a better salesman! It was a pleasure working with him! I would refer Shy anytime.. I walked in to see if i could get a deal in my taxes he sure did come threw.. awesome job by Meg in finance as well! More

BIG UPS to Steven Sheppard.....he made it happen yesterday in delivering the vehicle I wanted. Just when I thought I'd be going home in what I arrived in, because I couldn't have what I wanted, then yesterday in delivering the vehicle I wanted. Just when I thought I'd be going home in what I arrived in, because I couldn't have what I wanted, then find exactly what I wanted, I walked away a Happy Camper! Also a shout out to Big Lou, who taught me a few things and informed me how to avoid negative equity! There was no harassment or push to purchase a vehicle, just advice and guidance to be sure it was what I wanted. Thank you both and Team Kia for a pleasant experience....oh yeah and and THANKS Shep for the Pizza! More

just got the 2020 kia stinger. great workers, great experience, will go back for another car when needed! thank you kia of turnersville for an easy car buying experiance! experience, will go back for another car when needed! thank you kia of turnersville for an easy car buying experiance! More

The guy Brian really helped me out with all the questions I asked when I cane in as I am looking for a new set of wheels very polite very nice very good guy o Brian really helped me out with all the questions I asked when I cane in as I am looking for a new set of wheels very polite very nice very good guy overall More

Great service and manager Had by 2017 F150 in for its 2nd oil change. Very quick service and help. The service manager Mike introduced me to the guy doing the service, Bo. Both Had by 2017 F150 in for its 2nd oil change. Very quick service and help. The service manager Mike introduced me to the guy doing the service, Bo. Both were very friendly and kept the truck spotless More

05 Jeep Took my sons 05 jeep in and Alex took great care of me and was right on time and the job was done right Thanks Took my sons 05 jeep in and Alex took great care of me and was right on time and the job was done right Thanks More

Awesome I rarely write reviews but I just had to say something about this crew. The service manager, Mike, was courteous and very polite. The repair was finis I rarely write reviews but I just had to say something about this crew. The service manager, Mike, was courteous and very polite. The repair was finished on time and in-line with his estimate. They even cleaned my car. All this and I don’t even own a Kia! More