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32 Reviews of Turnersville Kia - Service Center
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November 04, 2016
Loved my experience I was so impressed with the responsiveness of the service writer and everyone else in the service area. He understood my questions and found appropria I was so impressed with the responsiveness of the service writer and everyone else in the service area. He understood my questions and found appropriate solutions. In addition all the customers as well had no complaints. More
by Dyan
Employees Worked With
Cashier, Alex Lott
October 30, 2016
Outstanding customer service What a pleasurable experience to deal with an honest and professional auto dealer! I went in for service on my 2011 Kia Optima and left with a 2014 Ki What a pleasurable experience to deal with an honest and professional auto dealer! I went in for service on my 2011 Kia Optima and left with a 2014 Kia Sorento! From the moment you walk into their service department and right up to the finance signing, you are treated with politeness and genuine kindness. The paper work process was speedy and with ease! Definitely will recommend Turnersville Kia, especially salesman, Justin Conneen! More
by Brennie Sharp
Employees Worked With
Ryan Mondelli, Steve Sheppard, Justin Conneen, Amanda Walls, M Jaconi
October 19, 2016
Shyrone and Josh Shyrone was a very fine sales agent for Kia motors. He was respectful, honest and reliable. After the sale he returned my call promptly, and quickly r Shyrone was a very fine sales agent for Kia motors. He was respectful, honest and reliable. After the sale he returned my call promptly, and quickly resolved the issue. He was very knowledgeable about the Kia car line and convinced my wife to by the car on our first trip to the dealer. That was a true accomplishment. Josh was very personable and would appear to be a excellent salesman like Shyrone. More
by Rae beth
Employees Worked With
Shyrone Lawrence, Joshua Kohler
August 11, 2016
Doesn't even have voicemail My wife has had a problem with her 2013 Sorento overheating and it has been to this dealership for repairs twice and wasn't fixed. After I posted a ne My wife has had a problem with her 2013 Sorento overheating and it has been to this dealership for repairs twice and wasn't fixed. After I posted a negative review on this website I was contacted by Michael Jaconi through this site, he asked me to give him a phone call, i called 6 times over 2 days and never talked to him the phone kept ringing until it hung up. I even asked to be transferred to his voicemail but apparently the service manager doesn't have voicemail. This is a totally unprofessional way to run a business. More
by Bill C
Employees Worked With
Mike Menzano, Gregg Lozowski
May 02, 2016
Great Experience I like the new Turnersville Kia! The atmosphere is a lot lighter and friendlier. Everyone who work there now are pleasant, easy to approach, and are n I like the new Turnersville Kia! The atmosphere is a lot lighter and friendlier. Everyone who work there now are pleasant, easy to approach, and are not threatening. I just purchased a new vehicle and am pleased with the time and effort they put forth to help. My salesman, Shy Lawrence, no he is not shy, was truly helpful with my choice. He was attentive, knowledgeable, friendly, and cared about me getting what I wanted, and not making a sale. Oh yeah, my initial reason for visiting the showroom was for an oil change, LOL!!! More
by Marthannt
Employees Worked With
Autumn Anderson, Marcus DeAngelis, Shyrone Lawrence
March 05, 2016
SERVICE MIKE JACONI THE SERVICE MANAGER IS THE BEST AND SHOULD BE GIVEN A RAISE. HE IS THE MOST HELP FULL AND NIECES GUY. I NEVER MET A GUY IN A DEALER LIK MIKE JACONI THE SERVICE MANAGER IS THE BEST AND SHOULD BE GIVEN A RAISE. HE IS THE MOST HELP FULL AND NIECES GUY. I NEVER MET A GUY IN A DEALER LIKE HIM HE WILL HELP THE DEALER GO PLACES. More
by Bill
Employees Worked With
MIKE JACONI
November 24, 2015
$195 for a key? Try eBay, $6 I contacted service to get a new key to replace the key blade holder that broke on my key. Rep wanted $140 for the new key, and $55 to reprogram it. I contacted service to get a new key to replace the key blade holder that broke on my key. Rep wanted $140 for the new key, and $55 to reprogram it. I found it on eBay, with shipping, for $6. I can take apart the old device and swap out the broken piece. Almost $200 is highway robbery. Had you offered to do what I am doing for $20 or so, that would be reasonable, but $200? You should be ashamed to treat customers that way. More
by mreitter
Employees Worked With
unknown male rep
May 20, 2015
Paid for a repair that didn't fix the issue Can I give this dealership zero stars? Took car in for a whining sound that increases when accelerating. Turnersville Kia replaced power steering pu Can I give this dealership zero stars? Took car in for a whining sound that increases when accelerating. Turnersville Kia replaced power steering pump and told me when I pick it up, I will still hear the noise, but to leave it sit overnight so air bubbles could get thru the system. Did that and the noise is still there. Took it back and service tech told me it was still the pump and to drive it for a week. Did that and the noise is still there. They then had my car for an entire week and replaced the pump again and a valve. Got in my car and guess what? The noise was still there. As I was pulling away, the sales manager, Mike, came out. I told him I still hear the noise and he agreed, but he said with a smile on his face that I had a brand new pump!! He also went on to say that it could be belts (not sure exactly what the terminology was, but Mike mentioned something about belts). I think Kia is guessing at this point. Why would he now say it may be belts and why let me leave with the car not repaired? Just a week ago he had told me when I asked if the noise was still there after replacing the pump, what would Kia do? His answer -- they would dig deeper. I guess they decided not to dig deeper and let me drive off with a repair I paid almost $500 for and didn't fix the problem. Basically, I paid for a part and labor that didn't need to be replaced!! I certainly don't mind paying for a repair, but I do mind paying for service and labor only to drive away with the same issue I came in for and for a dealership to allow a car to be handed back over to the customer without fixing the problem AND to have the service manager agree he still hears the problem. Wonder if anyone from this dealership will bother to reach out to try to rectify the problem they didn't fix; it's called customer service?? More
by TerriB
Employees Worked With
Autumn Anderson, Mike Ciccione, Kevin Lewis
March 14, 2015
2 1/2 hour service wait! Waited 2!/2 hours for and oil change and had a appointment. And had to ask 3 times if the car was done yet. It was a long wait! Waited 2!/2 hours for and oil change and had a appointment. And had to ask 3 times if the car was done yet. It was a long wait! More
by ronrdv111
Employees Worked With
Service manger
July 05, 2013
Ive had nothing but problems with my vehicle since i purchased it, I shouldve just walked out, but since i ran out of time to look I purchased what i did, i asked for a couple things to be fixed and the purchased it, I shouldve just walked out, but since i ran out of time to look I purchased what i did, i asked for a couple things to be fixed and they were rejected in the negotiation. I brought my vehicle back a couple months after bc i had problems with my truck leaving me stranded. kia told me it was the battery and refused to listen to my suggestion of the alternator... so after i paid a couple hundred of dollars kia was supposed to reimburse me for my car rental so i could get back and forth between my jobs bc my warranty wouldnt cover it since their allotted time to fix the problem was 4 hours... the next day bc the truck took longer than expected the service manager told me they would reimburse me for the rental which i never was. my bill increased to more than what the gentlemen on the [phone told me when i came to pick up my vehicle where they were to fix my alternator and replace the serpentine belt (which you have to remove to get to the alternator) which i can understand paying for the part NOT the labor since it had to be removed regardless!!!! tried charging me for labor! i dont know how you people run your business but its crap. my warranty company paid you guys for whatever done and you guys tried to get a double dip with me after speaking to someone about the situation the price that was agreed upon over the phone was the price i had paid, and still never got reimbursed for the rental. I feel your service department and just in general dealership needs to actually stand behind their words. after all it is the customers that are keeping you in business, we are the ones that spend thousands of dollars (even extra to cover such costs to our vehicles) and your dealership is just about double dipping on whatever they can! More
by tech2012
Employees Worked With
service department
