I was recently passing through Charleston WV on my way South. My 2008 Ford F150 broke down at 5:30PM. I was able to nurse it off the highway and called a tow truck. While waiting for the tow I called a local Ford Dealership ( TurnPike Ford ) I found the service dept. still open and told them of my dilemma. Mike Hicks was the service supervisor on duty, he was gracious and understanding. He told me the service dept. had a full days work scheduled for the next day, but would try to squeeze me in and see what was wrong and try and get me back on the road as soon as possible.
I met several sales people, and service people that evening as the truck dropped off my Ford just before closing. Everyone I met was very friendly and helpful, offering tips on where to stay, where to eat, and what to avoid. They all assured me Mike Hicks would do all he could to get me back on the road quickly.
I stopped by the service dept. the next morning and found that Mike had already cleared a bay for me and had an excellent tech. looking at my truck.
I have worked in the retail industry for more than 40 years. I understand what great service looks like, I have seen lots of examples of both sides of Customer Service. TurnPike Ford demonstrated exemplary service to me. Not only did they recognize that I was from out of State and stuck in their community, but they were fast, courteous, and efficient. By 5:30pm that next day I was paying my bill and climbing back into my truck and heading on down the road. I finished my 1000 mile journey and am back home in MI. The truck ran like a champ.
I would recommend this dealership to anyone local or stranded like myself.
The staff is exceptional.