I called to schedule a service for an oil change, tire balance, tire rotation, and to have a wheel spacer replaced. I have a 2017 Black Widow Edition 1500 that I purchased from Edwards Chevrolet 280. I was very specific about the details of my truck, especially the size of the wheel and tire package that is in fact considered factory equipment under full factory warranty.
I was very clearly told that yes, Tuscaloosa Chevrolet can balance and rotate my tires and replace a damaged wheel spacer. At checkin when I arrived, I covered exactly what I needed done and he confirmed each item. Then he informed me that I had a recall for brake petal pressure. I told the adviser that I do not have time to have that done that day and to not perform the recall service.
After sitting in the waiting area for 2 hours I was finally approached my a service advisor who informed me that they did not have the equipment necessary to complete the Tire rotation and balance on my truck and he was trying to find a spacer to replace mine with.
Yet another hour goes by before he calls me back to go the work completed, which to my surprise included the recall service that I very specifically stated both on the phone and in person at check in that I did NOT want completed.
So I spent 3 hours at this dealership and only 1 of 4 requested services were completed plus one I DID NOT AUTHORIZE, and in very plain English had refused. So I guess you just do whatever you want with a customer’s vehicle despite what service was requested or denied.
So for 3 hours of waiting I left with nothing but an oil change which could have been done in 15 minutes at any Express oil change for half the cost. And was told I would just have to find somewhere else to get my tires rotated, balanced and spacer replaced, somehow at 5:00pm on my only day off, of which 3 hours were wasted for nothing but an oil change at Tuscaloosa Chevrolet.
We have only recently moved back to the Tuscaloosa area and were expecting the same excellent service we have always received from Edwards Chevrolet 280. Sadly this is not the case. Me and my wife buy a lot of vehicles, I buy a $70k+ truck every couple of years and was hoping to discuss trading in for a new 2500 High Country with a few upgrades. But you have lost that and all future business from me. I will continue to drive to Birmingham to visit Kevin Lyle who runs a wonderful dealership and doesn’t lie to customers just to get them in the door. Or best case doesn’t hire incompetent service personnel who have no business touching my vehicles in the first place.