Tuscaloosa Chevrolet

I hate to critique places for wait times, especially towards the end of the year and during a pandemic, but a warning that I would be waiting 3+ hours, two days in a row, for an appointment that I'd sch towards the end of the year and during a pandemic, but a warning that I would be waiting 3+ hours, two days in a row, for an appointment that I'd scheduled in advance would have been nice. The service assistant and woman at the front desk were both very very kind and helpful, but the wait time definitely could've been discussed upfront / I could've been warned! I came the day of my appointment and described my problem. After 3 1/2 hours of waiting, the service assistant pulled me out to discuss the problem. He told me the parts would be in tomorrow, to come back when they called (he guessed around 10) and they would replace it ("shouldn't take longer than an hour"). The next day, I received no call. A little after 10 I decided to just drive back and see if the truck with the parts had come. As soon as I arrived, I was told they were "just about to call me" which seemed a little too convenient. What I thought would take an hour took ANOTHER 3 1/2 waiting in the waiting room. I couldn't see who was working in the shop, but saw several repairmen walking back and forth from the garage, and was never told they were short staffed. Overall, it was just a pretty miserable experience waiting that long. I would advise anyone needing to go here for servicework to drop your car off--you'll probably pick it up in no fewer than 2 1/2 hours (judging by how long OTHERS were waiting as well). More

I called to schedule a service for an oil change, tire balance, tire rotation, and to have a wheel spacer replaced. I have a 2017 Black Widow Edition 1500 that I purchased from Edwards Chevrolet 280. I wa balance, tire rotation, and to have a wheel spacer replaced. I have a 2017 Black Widow Edition 1500 that I purchased from Edwards Chevrolet 280. I was very specific about the details of my truck, especially the size of the wheel and tire package that is in fact considered factory equipment under full factory warranty. I was very clearly told that yes, Tuscaloosa Chevrolet can balance and rotate my tires and replace a damaged wheel spacer. At checkin when I arrived, I covered exactly what I needed done and he confirmed each item. Then he informed me that I had a recall for brake petal pressure. I told the adviser that I do not have time to have that done that day and to not perform the recall service. After sitting in the waiting area for 2 hours I was finally approached my a service advisor who informed me that they did not have the equipment necessary to complete the Tire rotation and balance on my truck and he was trying to find a spacer to replace mine with. Yet another hour goes by before he calls me back to go the work completed, which to my surprise included the recall service that I very specifically stated both on the phone and in person at check in that I did NOT want completed. So I spent 3 hours at this dealership and only 1 of 4 requested services were completed plus one I DID NOT AUTHORIZE, and in very plain English had refused. So I guess you just do whatever you want with a customer’s vehicle despite what service was requested or denied. So for 3 hours of waiting I left with nothing but an oil change which could have been done in 15 minutes at any Express oil change for half the cost. And was told I would just have to find somewhere else to get my tires rotated, balanced and spacer replaced, somehow at 5:00pm on my only day off, of which 3 hours were wasted for nothing but an oil change at Tuscaloosa Chevrolet. We have only recently moved back to the Tuscaloosa area and were expecting the same excellent service we have always received from Edwards Chevrolet 280. Sadly this is not the case. Me and my wife buy a lot of vehicles, I buy a $70k+ truck every couple of years and was hoping to discuss trading in for a new 2500 High Country with a few upgrades. But you have lost that and all future business from me. I will continue to drive to Birmingham to visit Kevin Lyle who runs a wonderful dealership and doesn’t lie to customers just to get them in the door. Or best case doesn’t hire incompetent service personnel who have no business touching my vehicles in the first place. More

If I’d did this for you, everybody would expect us to do it “If I’d did this for you, everybody would expect us to do it”. That is the exact words from their finance manager. Purchased a truck here. New Silvera “If I’d did this for you, everybody would expect us to do it”. That is the exact words from their finance manager. Purchased a truck here. New Silverado 2019. At the last minute, they changed finance persons. The paperwork was incorrect. Shame on me, but I didn’t notice an error in the papers. When I did find it 3 days later, then claimed they could fix it. Call the finance company. They said the dealership had to resolve the error. Over a week, I called 4 times, never to get a return call. I went to the dealership. Back and forth, the finance person said “if I did this for you, I would have to do this for everyone” and they refused to fix the papers. I recommend staying away. They will not return your call or help in any way. Worst dealership I ever dealt with. More

False advertising truck on website had a price went to dealership drove the truck was going to buy. Then they told us was the wrong truck and price. Don’t waste your ti truck on website had a price went to dealership drove the truck was going to buy. Then they told us was the wrong truck and price. Don’t waste your time going there. More

Truck purchase I purchased a new set of tires from Tuscaloosa Chevrolet for my truck. I didn’t have my tires a year when I traded my truck in for a new truck. I dema I purchased a new set of tires from Tuscaloosa Chevrolet for my truck. I didn’t have my tires a year when I traded my truck in for a new truck. I demand that the tires be put on my new truck. They said that they couldn’t do that. Guess I am out $1500. I have bought 2 vehicles from there but will not buy another vehicle from them again. I am very pissed off that they kept my tires. Go to Demopolis at Windham Motor Company to get better service from the sales department. Tuscaloosa Chevrolet took my keys to my other truck and hid them from me just to make me purchase a truck I am not happy with. More

Hard to work with, and made me feel poor and bothersome. Almost came out and said we would not be able to purchase a car due to bad credit. While our credit isn't great we got amazing offers from another Ch Almost came out and said we would not be able to purchase a car due to bad credit. While our credit isn't great we got amazing offers from another Chevy dealership and other dealerships. We just purchased a car at a decent rate and price and it certainly wasn't at Tuscaloosa Chevy. Thanks for casting us off! I wouldn't want my hard earned money to find its way to rude and unprofessional people like yourselves! On a side note, they were nice to my two year old while we had to wait stupid amounts of time making me late for work. So that is a plus I guess. More

Tuscaloosa Chevrolet is, in my opinion, by far one of the best dealers in town. If your looking for a new or used vehicle or you have a Chevy that needs service or repair, I recommend Tuscaloosa Chevrolet! best dealers in town. If your looking for a new or used vehicle or you have a Chevy that needs service or repair, I recommend Tuscaloosa Chevrolet! More

Tuscaloosa Chevrolet is, in my opinion, by far one of the best dealers in town. If your looking for a new or used vehicle or you have a Chevy that needs service or repair, I recommend Tuscaloosa Chevrolet! best dealers in town. If your looking for a new or used vehicle or you have a Chevy that needs service or repair, I recommend Tuscaloosa Chevrolet! More