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Tuscaloosa Ford

Tuscaloosa, AL

4.9
284 Reviews
Tuscaloosa Ford is a New and Used Ford Dealer located in Tuscaloosa, AL, proudly serving the surrounding Birmingham area with new and used vehicles for sale. We also offer the highest quality auto service and car repair in Tuscaloosa. Whatever your automotive need, we are ready to assist you! Customer satisfaction is the top priority and we'd love to hear from you with any questions, concerns, or any other feedback. At Tuscaloosa Ford, we proudly serve the great Tuscaloosa area with outstanding service and rock-bottom pricing. Less than an hour away, we also offer Birmingham residents an alternative choice for your next new Ford vehicle. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. We invite you to browse our new and used inventory here on our website, request more information about vehicles, set up a test drive or inquire about financing. You can also learn more about our parts and service departments, and check out the latest specials.
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5801 McFarland Blvd E

Tuscaloosa, AL

35405

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Showing 284 reviews

April 24, 2023

They give you the run around, and keep you in the dark. Very unprofessional service More

by jeffreyj.boykin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nic Peters
Apr 24, 2023 -

jeffreyj.boykin responded

Very poor service. Keeps you in the dark.

April 18, 2023

Great service on the sale. Had to drive five hours and Lee Collins my sales person had a great flow with the process. Had everything ready when we showed up. Dana Jones was a f More

by Jason H.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Collins, Dana Jones, Alex
May 19, 2023 -

Tuscaloosa Ford responded

Thank you, Jason, for your wonderful rating and review! It is elating to know that you received excellent customer service from our team. We thank you for your business.

April 15, 2023

Moses Wimberly, Alex Whitehead and Brett Copenhaver are good people to deal with. They will take care of you before, during and after the sale. More

by Derry Bone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moses Wimberly, Alex Whitehead and Brett Copenhaver
May 20, 2023 -

Tuscaloosa Ford responded

Hello Derry. We are glad to see that you enjoyed your experience with our Sales Team here at Five Star Tuscaloosa Ford. It was our pleasure to serve you.

April 15, 2023

Great customer service! ! Not my first to by from them and definitely won’t be my last!!! More

by rglass
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jai
May 19, 2023 -

Tuscaloosa Ford responded

Congratulations on your new vehicle! We are honored to have you as one of our valued customers and learn that our Sales Team provided you with great customer service. Thank you for this exceptional 5-star review and we hope to see you again here at Five Star Tuscaloosa Ford.

April 12, 2023

Hunter made the buying processes as easy as possible with zero pressure. He wanted to make sure I was taken care of and happy at the end of the day. Truly enjoyed it. More

by Cjguillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter
May 19, 2023 -

Tuscaloosa Ford responded

Thank you for this remarkable 5-star review. Congratulations on the purchase of your new vehicle. We are so pleased to know that our Sales Team worked hard to ensure you were satisfied with your choice to do business with us here at Five Star Tuscaloosa Ford. We look forward to working with you again in the future.

March 27, 2023

Professional , no surprises on purchase . They gave me a buyers order as soon as I asked and didn’t add a bunch of fees. I also appreciated how easy the whole experience was . Thank you Jason More

by gardenimagesllc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason holmes, Gage corder, Dana Jones
Mar 28, 2023 -

Tuscaloosa Ford responded

Hello and thank you for your high star rating. We're happy to see that your experience with our Sales Team here at Five Star Tuscaloosa Ford was excellent. We strive to deliver a great experience to all of our valued customers. We hope to see you again soon.

March 20, 2023

We are very satisfied with Tuscaloosa Ford. Particularly salesman Frank Friscia. We have been purchasing vehicles from him for many years. He is very professional and makes the experience so ea More

by Bamagirl50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Friscia
Mar 21, 2023 -

Tuscaloosa Ford responded

We are excited to read that our Sales Team was professional and helpful ensuring you had a great experience. Thank you for your positive review and trusting us with your purchasing needs. We are here if you need any further assistance.

March 03, 2023

They were very helpful in the purchase of a truck. I had a positive experience with all departments. More

by johono2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, Dana
Mar 05, 2023 -

Tuscaloosa Ford responded

Thank you for the 5-star review! We hope to continue being your go-to dealer, please don't hesitate to reach out to our Sales Team when you need anything in the future. Thank you very much for choosing to bring your business to us here at Five Star Tuscaloosa Ford.

February 03, 2023

Supposed to change my oil but didn’t put me in the system so I waited 2 hours for nothing. This dealership has dented my rocker panel putting it on a lift, tried to charge me for a tire rotation that was nev More

by nancynicholas64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name
Feb 04, 2023 -

Tuscaloosa Ford responded

Hello, I would appreciate the chance to speak with you regarding your recent experiences with our Service Department. When you have a moment, please contact me directly so that we can discuss your feedback. Thank you, Nic Peters Service Manager npeters@fivestaronline.net

November 25, 2022

I was looking to buy my first truck and couldn’t be more pleased with my purchasing experience. I was looking through the inventory and Samuel Wendland instantly came out to talk to me, and help me decide w More

by Kade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Wendland
Nov 26, 2022 -

Tuscaloosa Ford responded

Thank you for your wonderful review, Kade. Our Sales Team works tirelessly to ensure every customer has a wonderful experience and finds the perfect vehicle. Congratulations on your new truck. If we can be of any future assistance, please don't hesitate to contact us at Five Star Tuscaloosa Ford.

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