Tuscaloosa Ford

Got an oil change, when picked up the vehicle the oil cap was left off sitting on top of front clip, check engine light came on the dash 5 minutes down the road. They claim to be a 5 star service dept. do yo was left off sitting on top of front clip, check engine light came on the dash 5 minutes down the road. They claim to be a 5 star service dept. do you think that is 5 star service? Do yourself a favor go somewhere else! More

If I could write this place 0 stars I would. Scheduled a service visit for my 3 week old truck and despite being given a scheduled time I was told they wouldn't be able to look at it for three to four days service visit for my 3 week old truck and despite being given a scheduled time I was told they wouldn't be able to look at it for three to four days and couldn't provide any rental or courtesy vehicle. This is absolutely ridiculous for a brand new vehicle. I will be driving to Hoover or Birmingham for any future service. Edit to add: Called Long-Lewis in Hoover, got an appointment the next day with guaranteed courtesy vehicle. Most pleasant change from the above experience at Tuscaloosa Ford. Will be using them exclusively. The customer experience difference is every bit worth the extra drive. More

AWFUL, AWFUL, AWFUL - Sales Associate, Frank Friscia is AWFUL, AWFUL, AWFUL - Sales Associate, Frank Friscia is not an honest salesman. He is not reliable and not an effective communicator. When inquiring AWFUL, AWFUL, AWFUL - Sales Associate, Frank Friscia is not an honest salesman. He is not reliable and not an effective communicator. When inquiring about a vehicle I had seen online, Frank reached out to me, sent videos of the vehicle going through (what should have been 120-point inspection); video of the vehicle interior and exterior (body). Scheduled an appointment to see the vehicle and was advised that several parts were on order and we could purchase the vehicle "AS IS" and bring the vehicle back in once the parts were in. The vehicle was test driven and several things were noted. Frank was asked many times if the vehicle had leaks of any type or any issues and he responded, "NO LEAKS, NO LEAKS", the CARFAX report was provided upon request and other questions were answered. From the initial inquiry via social media, Friday, January 8, 2021, and Frank reaching out to me on Saturday, January 9, 2021 to finalizing the deal on Tuesday, January 19, 2021. Frank lied to us about the vehicle having no leaks. Valve cover gaskets, water pump, front tire end rod all had to be replaced and the steering wheel had to be aligned (all these things an actual 120-point inspection and not a rush to sale job would have caught. He did not follow-thru like he said he would. We would have to call and check on the status after being told he would contact us. If he did call, it would be late in the evening to say the vehicle is not going to be ready today. Fail to relay to mechanic what the actual problem is after the client has bought it to his attention. Just flat out lie and say he did not know anything about it (clearly stating the problem via text or provided by a memo) or would say he did not understand what was being said (If that was the case, call and ask for clarity). Simply just did not care once the deal was sealed but lied during the entire deal. Attitude of not wanting to be bothered. Clearly his name should not be attached with Ford and he would be beneficial working as a used car lot that sale lemons. Sean Smith, Sales Manager – January 19, 2021 you appeared and presented us with Tuscaloosa Ford EIC Sheet to show what work had been done to the vehicle and you even knocked off a few hundred (Thanks), however when we returned with the vehicle 2 days after purchased for something that was on the list of things that should have been corrected, You responded with “I’m not a mechanic, I don’t know anything about it”. You passed the keys off to another sales associate. He is rude, arrogant and does not know how to speak to people. Jai Spates, you were given the keys from Sean Smith and we provided you with the issues that were going on with the truck. However, you failed to relay to Frank (who was busy with another customer) what all those issues was. Since the purchase of the truck, January 19, 2021. It has been to Tuscaloosa Ford five different times. Several times for issues on the original checklist and others that should have been caught had it gone through a proper 120-point inspection and once due to carelessness of the mechanic. Every time we pulled up, Jai would cowardly avoid us and whisper to Frank Alex Whitehead, Sales Manager. OUTSTANDING JOB, THANK YOU for stepping in when I refuse to see Sean or Frank. I needed assistance and you came through. You were sincere and wanted to know if you could help and I said “NO” because of what I had been dealing with, but you listened and stated you had no knowledge of any of the situations and you would investigate it. You did just that. You took the charge, chatted briefly with Frank and Sean. You proceeded to the back and came back with information. You gave me your number; asked for mine, said you would follow up and you have done just that. You contacted me the next day to let me know what was going on and from that day to this…you have made yourself available and provided the best service. The real definition of a Sales Manager and compassionate human being. Alex Whitehead, Job Well done! More

"F150 Lariat has developed transmission fluid leak. Called Tuscaloosa Ford service number 1/28/21 and was given a appointment time of 10:00 AM on 1/29/21. Arrived on time, went inside to drop keys with Called Tuscaloosa Ford service number 1/28/21 and was given a appointment time of 10:00 AM on 1/29/21. Arrived on time, went inside to drop keys with service person. They started asking all the same information questions I was asked on the call. I stopped them and asked if they could not just print the data from my call. At this point I was informed that it would be 2 weeks before they could look at my truck. I responded with, " why did you make a next day appointment to bring it in?" I was told told, "That was done by Atlanta. They do not know what we are doing." I turned and left. All I can say is FORD needs to get its service act together. There is no valid excuse to have done this. Very poor customer service." More

Worked with Zac. He was great to work with and did a great job trying to find me the truck. Great service! Would definitely recommend! great job trying to find me the truck. Great service! Would definitely recommend! More

Service was excellent!! Cristin was a great service advisor she had outstanding customer service! Will definitely be using Tuscaloosa Ford for all my future service! advisor she had outstanding customer service! Will definitely be using Tuscaloosa Ford for all my future service! More

Emailed regarding a car advertised. Never heard back. I saw the next day that they were no longer advertising the vehicle so I guess it sold. Would have been nice to have gotten a reply. I saw the next day that they were no longer advertising the vehicle so I guess it sold. Would have been nice to have gotten a reply. More

Top Notch. Took care of everything. Clean waiting. Needs a TV . Great atmosphere. That is all I got to say about that thank you you Needs a TV . Great atmosphere. That is all I got to say about that thank you you More