Tuscaloosa Ford

Service center Made an appointment to get my air check. Instead of saying they was backed up and they don't know how long it would take to get it check they just sai Made an appointment to get my air check. Instead of saying they was backed up and they don't know how long it would take to get it check they just said we get you in. Took car on a Tuesday before 1500 hours and the following Monday at 1600 hours car still hadn't been looked at. This is ridiculously. Do you really expect people to drop their cars off for weeks at a time. They d o not have to worry about me coming back cause that makes no sense. More

Great, speedy service! We just purchased a 2018 Jeep Wrangler. Moses was a great salesman and Jane was our financial coordinator. Great people with the customers in mind! Wo We just purchased a 2018 Jeep Wrangler. Moses was a great salesman and Jane was our financial coordinator. Great people with the customers in mind! Would fully recommend! More

David B Bought this truck online and did the deal before I left home in Florida. Well worth the drive to buy. Thanks Alex and Louis. Next time I will leave ea Bought this truck online and did the deal before I left home in Florida. Well worth the drive to buy. Thanks Alex and Louis. Next time I will leave early in the morning to drive up. More

Very poor service department 2011 Ford Ranger bought at this dealership has been in their shop since March 1st. Get nothing but a run-around on the telephone. No feedback as to 2011 Ford Ranger bought at this dealership has been in their shop since March 1st. Get nothing but a run-around on the telephone. No feedback as to why it takes too long. Smart Alec service advisors. Still not sure when the truck will be ready. Oh, by the way, this ordeal began before this past Christmas with an overdrive warning light on the dash. More

first visit I went in for an oil change for the first time that's were I meet John he greeted me with a smile and asked how he could help. He listened to what I w I went in for an oil change for the first time that's were I meet John he greeted me with a smile and asked how he could help. He listened to what I wanted done while taking notes, and even though they were very busy I didn't feel rushed. I ended up leaving my car because of how busy they were John offered me a shuttle ride and keep me updated thru text messages. I even had the option to pay thru text message. This was my first experience and will definitely be back to see John More

Just ask chuck I brought my sons car in to have it serviced and I have to say that Chuck Sansing went above and beyond to take care of us !! I would highly recommen I brought my sons car in to have it serviced and I have to say that Chuck Sansing went above and beyond to take care of us !! I would highly recommend Chuck for any service needs !!! Thanks Chuck !! Way to go !! More

Amazing Go see frank ! Absolutely amazing job on helping me find a car that fits my budget ! Went in just to find out if I could afford a new car and he helpe Go see frank ! Absolutely amazing job on helping me find a car that fits my budget ! Went in just to find out if I could afford a new car and he helped me before applying to banks ! More

Mary Gardner in service department was outstanding!!’ We live in Illinois and our son is a sophomore at the University of Alabama. He has a 2010 Ford Eddie Bauer Ford Explorer with about 130,000 miles on We live in Illinois and our son is a sophomore at the University of Alabama. He has a 2010 Ford Eddie Bauer Ford Explorer with about 130,000 miles on it. He was in route home heading for the long 10+ hour drive right before Thanksgiving when the Explorer just “stopped” about an hour away from the school. He had 3 friends, a German Shepard and luggage for all in the Explorer. He ended up having to be towed and was towed to Tuscaloosa Ford. Mary Gardner was his service advisor. She explained they were busy and there would be a wait unfortunately. The next morning we got a call from her and not only was the Explorer fixed she had made sure they expedited his work knowing that he was responsible for getting not only himself but a truck load of others all the way home to see their families for the holiday. I will tell you being so far away from my son and knowing he was also responsible for these other students getting home to see their families was very stressful. Mary was unbelievable!!! I would highly recommend Tuscaloosa Ford and her! She made me want my son to use their dealership anytime for service! Thank You so much Mary! Jennifer Lozzio from Illinois! More

Awesome Experience Went to pick up a puppy, ended up buying a Ford Escape Titanium. Great experience with Alex Whitehead and Marcus Smith. Couldn’t ask for better guys. Went to pick up a puppy, ended up buying a Ford Escape Titanium. Great experience with Alex Whitehead and Marcus Smith. Couldn’t ask for better guys. Got the job done and fast. No hassle, no problems. Even got home and had a little hiccup and Alex fixed me right up!! First class place! We will be back. More

Bought a new 2018 F-150 fx4 Awesome experience on my purchase! Russell Cox was my salesman and does and excellent job to make you feel comfortable about your new purchase and get Awesome experience on my purchase! Russell Cox was my salesman and does and excellent job to make you feel comfortable about your new purchase and get you the best deal he can. Would recommend him to any one looking to buy a new ford! More