Tustin Buick GMC

Avoid this place if you don't want to get scammed. I recently purchased a car from here and got worked by salesman name Seth Rodriguez, DO NOT BUY from that guy. I told him from jump, I just want the I recently purchased a car from here and got worked by salesman name Seth Rodriguez, DO NOT BUY from that guy. I told him from jump, I just want the car, no add on's, no xx just the car, he's a salesman so of course he was trying to weasel some extra charges but we ultimately agreed and he gave me his word and stupidly I trusted him. The car I got was sitting on the lot for over a year, I said look I want it, you want to sell it, lets make a deal, we did but as usual it was a long tedious process and I should of read the contract but again I trusted this dude and thought he was a straight shooter. The next day or so, I was looking over the contract and noticed some miscellaneous charges that equated to over $1,600 but that's not the shady part, it said OPTIONAL so he had to sneak those in. I call him on it and say can you please explain these charges. I got the run around and the typical salesman spiel from Seth, eventually I said let me talk to the manager, he reluctantly agreed. I didn't hear back for a week and finally I get a call. The manager said the only way they could sell me the car is if those charges were added on, even though I put 4G's down. I said ok, so If I knew that and I said either take off those OPTIONAL charges or I'm going to walk, you would of let me walk? Natalie, the manager said YES LOLOL those are the greedy people you deal with that work there. I wish I would of got the car from somewhere else, like Huntington Beach Chrysler Dodge Jeep RAM, I bought from them in the past and it was a great experience unlike Tustin buick Gmc. Like I said I put 4G's down and these dirtbags still managed to weasel an extra $1,600 out of me. Oh and by the way, they still never gave me a straight answer about how something that says OPTIONAL in a contract is somehow mandatory. More

I was looking for a pre owned car and had so many questions but jake derusso was the man!!! He made me feel so comfortable and heard and answered every question i had and then some. definitely made m questions but jake derusso was the man!!! He made me feel so comfortable and heard and answered every question i had and then some. definitely made my experience so much better! More

I came in after going to multiple different dealers and by far had the best experience. I spoke with a guy named Jake DeRusso in the pre-owned department and he was very helpful. He didn’t have the slimy o by far had the best experience. I spoke with a guy named Jake DeRusso in the pre-owned department and he was very helpful. He didn’t have the slimy over bearing attitude like some others we dealt with. He was very professional, knew what we wanted to get out of our day, and made us feel comfortable to make our decisions. More

Wow needing a new car, 1999 Lexus was pooped out, and moseyed on down to Tustin GMC and a fine young man approached me. He was kind, and boy was he knowledgeable showed me several models within budget moseyed on down to Tustin GMC and a fine young man approached me. He was kind, and boy was he knowledgeable showed me several models within budget and after a little negotiating I drove out of there with a 2023 GMC Terrain. JAKE DERUSSO was my pre owned salesman. Oh did I mention how funny he was? Well he was hilarious. Go by and see him if you’re looking for a pre owned car. Michelle Bounds More

Husband and I have been considering a second car for a while now, but had no real plans. Decided to walk in one day just to check things out—Jake DeRusso helped us out and ended up making the process so e while now, but had no real plans. Decided to walk in one day just to check things out—Jake DeRusso helped us out and ended up making the process so easy. We have no regrets More

Jake DeRusso is the man! ! He made me so comfortable and working with him didn't feel sleezy. The selection of pre-owned cars that he showed me were spot on. I'm definitely co ! He made me so comfortable and working with him didn't feel sleezy. The selection of pre-owned cars that he showed me were spot on. I'm definitely coming back to work with him for my next car! More

Jake DeRusso in the pre-owned department was fantastic to work with! From the moment I walked in, he made me feel comfortable and at ease. He was extremely professional, knowledgeable, and took the time to a work with! From the moment I walked in, he made me feel comfortable and at ease. He was extremely professional, knowledgeable, and took the time to answer all my questions without any pressure. His friendly and approachable demeanor made the entire experience smooth and enjoyable. I highly recommend working with Jake if you're looking for top-notch customer service! More

I actually had the pleasure to speak and deal with Jake DeRusso in the pre-owned department. I, probably like just about everyone else out looking for a car, was very weary of talking with a salesperson bu DeRusso in the pre-owned department. I, probably like just about everyone else out looking for a car, was very weary of talking with a salesperson but Jake made me feel very comfortable, almost like I was family. I would definitely send my friends to speak with him if they are in the Market for a car. More

I was thinking of hitting the cash drop on the east side at midnight, and needed a big truck to haul my co-conspirators. Not only did Jake DeRusso talk me out of it, he recommended a more affordable option. at midnight, and needed a big truck to haul my co-conspirators. Not only did Jake DeRusso talk me out of it, he recommended a more affordable option. Two days later, I met the love of my life at a gas station. Thanks, Jake! More

I was in the market for a new car after my 2023 Lexus RX was totaled and I cannot recommend this dealership enough! From the start, they were friendly, patient, and genuinely focused on helping me find the was totaled and I cannot recommend this dealership enough! From the start, they were friendly, patient, and genuinely focused on helping me find the right car without any pressure. Specifically, Jake from the pre-owned department took the time to answer all my questions, explained the available options clearly, and made sure I took the time to make the right decision. The entire process was smooth and hassle-free, making what can sometimes be a stressful experience feel easy and enjoyable. If you're looking for a reliable and customer-focused car salesperson, I highly recommend working with Jake he prioritized honesty and great service! More