Tustin Buick GMC

I am a 48-year-old businessman from an entrepreneurial family in Orange County. We have lived in Orange Hills since 1980. My family owns multiple manufacturing businesses, over 40 restaurants, and a cos family in Orange County. We have lived in Orange Hills since 1980. My family owns multiple manufacturing businesses, over 40 restaurants, and a cosmetics business. I decided to trade one of our company trucks, an F150, for a GMC Truck. I called Tustin GMC, about 2 miles from my office, and spoke to Rachel to explain my plan. She refused to disclose numbers over the phone and insisted that I show up at the dealership with the trade-in to see their trucks. Despite already owning a G-Wagon AMG63, Audi Q8, a Mercedes Benz S580, and a Range Rover, which I've never bought from a dealership (I usually negotiate over the phone and have the car delivered to my office or house), I agreed to visit the dealership. Upon my arrival at the dealership, I expressed my interest to Rachel, who then asked for my social number. I was taken aback by this request, as I only provide such sensitive information or sign documents once we have reached an agreement. I was also unsure under whose name I would be purchasing the GMC truck – whether it would be under the company, my father, or just my name. Before making a decision, I needed to see the numbers. Rachel's response was unprofessional and disappointing. She became quite firm and essentially asked me to leave and come back, either with my father or after finalizing the name for the purchase. My surprise turned to frustration as Rachel continued to refuse to provide me with the necessary information. I was unsure under whose name I would be purchasing the truck, and she never even showed me a single truck. Instead, she seemed more concerned about running my credit. I requested to speak to a manager, but none were available at the dealership. I waited about 15 minutes to speak to a higher authority figure, observing a finance manager behind the glass and around 10 salespersons, but no one offered to help. This lack of assistance was disappointing, and I eventually left the dealership. I was advised to visit Long Beach GMC because they provide fantastic customer service. Be cautious about going to the previous dealership. More

I found the truck I was looking for on their website. I called to see if I could do the paperwork remotely and come get it. they said they have an in person policy. I asked if they would take a deposit t I called to see if I could do the paperwork remotely and come get it. they said they have an in person policy. I asked if they would take a deposit to hold it until I could get there. I am 140 miles away and needed to make arrangements. they said they did not take deposits or hold vehicles. I explained I had to drive from Bakersfield and needed to make sure it would be there. I was talking to Natalie the sales manager. she gave me a number to text and said she would keep in touch. I informed her I would be there in a few hours to which she said ok. I asked her to start the paperwork and I filled out the credit app. she ran my credit while I was driving. When I arrived I was told they sold the truck earlier that morning but they had other colors. I had been very clear that was the only one I was interested in. She was not there and the salesman said she knew the truck was gone but she insisted he could sell me a different one. I wasted 5 hours driving down and back and now she wont even respond. The salesman did fill my tank because he felt bad and knew they misled me. I’ll find one elsewhere. More

I have called to follow up with Ronnie Blomquist and where this direct number, he left on my google review originally went to him and I spoke with him 1 time, it now goes to a "Debbie". Mr Blomquist, al where this direct number, he left on my google review originally went to him and I spoke with him 1 time, it now goes to a "Debbie". Mr Blomquist, although, I see you answering back on these negative google reviews from myself and others, providing a number that actually reaches you, would be helpful. I also STILL do not have an update on the latest status of title and it is now day 273 and still NO car title for a vehicle that was purchased in cash in August of 2023! More

Beware, ! !!! They sold me 2 year old Hyundai car with only 22500 miles with major Engine failure, bought car from sales associate Abraham Jorge on 03/24/24 w !!! They sold me 2 year old Hyundai car with only 22500 miles with major Engine failure, bought car from sales associate Abraham Jorge on 03/24/24 with all clean list of checks for major defects, drove only 5 weeks, noticed coolant level was low, took to Hyundai service and got bad news, milky looking oil, failed head gasket or possible more engine damage . Car will be in service shop for the next few months. Paid very good money for it , above market price for car in very good condition. called and emailed Sales manager Michael Martinez, Tommy Barnes and Abraham Jorge to discuss misrepresentation of car condition. No call back. Horrible experience and feeling. More

Shady business and management. False advertising on price. Manager Shane Bhatia will not honor what his sales offered and rising prices. Gets mad at client and calling them blackma False advertising on price. Manager Shane Bhatia will not honor what his sales offered and rising prices. Gets mad at client and calling them blackmailers when he knows I will be making complaints. More

5 stars for the experience from the beginning to driving off the lot with a new car! Went to this dealership started off with a phone call to see if the car we were considering was available. They answere off the lot with a new car! Went to this dealership started off with a phone call to see if the car we were considering was available. They answered fast and transferred me over to a sales rep named Benjamin, he promptly confirmed the car was still available and had it ready for us to check out when we got there. Once we arrived we immediately felt the good vibes from him and test drove the car a few times as he was patient with us because we had to alternate test driving the car due to us having our dogs with us. The car was priced well, yes they did have add-ons that were put on the car which increased the price, however the offer price was below kbb value and edmunds car value. Now comes time with negotiations because both my wife and I liked the vehicle. Yes you definitely have to come in to any dealership with your skills in negotiating what you are comfortable with, because business's are there to make money and customers wants a good deal. We felt like we both won! The negotiations did happen and it was definitely a good experience and NOT a pushy one. During our negotiating we spoke with both Benjamin and Patrick. Patrick the floor manager worked with us with running numbers and Benjamin did what he could to make the deal work. We agreed to the price we were comfortable with and they didn't make it soooooo difficult. GREAT!!! Now time to finance, we met with Alex and he made the experience even better with helping us get the extended warranty that still fits within our budget. Not a pushy guy either, he just did his job and still was able to provide us the warranty with no hassle. Mind you it was still early in the day so they had a lot of time to keep dealing but they made it quick and easy no pressure sales with good deals. From picking up the call fast to speaking with Benjamin dealing with Patrick and finishing up with Alex AAA+ experience no doubts there. Thanks guys and Tustin GMC for the experience we definitely recommend this dealer and the guys we worked with. We got a car we liked, color, features, price and warranty not to mention Benjamin gave us two bags of chips while working up the numbers, little things count. Hopefully our next car we consider this dealer will have it and Benjamin, Patrick and Alex are still there offering the same exceptional quality of service!!!! More

I was looking for a diesel truck and they had just what I needed!! Excellent customer service and such a good buying experience! needed!! Excellent customer service and such a good buying experience! More

We purchased a Yukon Denali Ultimate 9 months ago. Great experience! Had a recent service visit. Jeff in Service was outstanding. Everything went well. Never had an issue until I sold them my truck. Great experience! Had a recent service visit. Jeff in Service was outstanding. Everything went well. Never had an issue until I sold them my truck. So why the 3 stars??? Came in over two weeks ago and sold my 2021 GMC 2500HD Denali. 17 days later still waiting on the check for $20k+. GMC Financial said the truck was paid off 2 weeks ago. DMV said ELT title was re-issued as paper title 10 days ago. Looks like the dealer is sitting on the money till they sell my truck. More

Arturo helped me out and he did a really good job , I recommend going to him! recommend going to him! More

without question, the worst dealer I have ever encountered in my 70 years of buying autos. encountered in my 70 years of buying autos. More