Tustin Buick GMC

Re: Finance Department - BUYERS BEWARE. The sales team here is amazing, but, once you own the car/truck - don't expect any respect or service. I've left 6 messages for employees in the F The sales team here is amazing, but, once you own the car/truck - don't expect any respect or service. I've left 6 messages for employees in the Finance Department - not 1 return call. The manager of the finance department; Tony M., clearly has a cultural problem and they follow his lead - he's two of the messages not returned. What I need is something simple - cancel an AUL service contract they sold me. Apparently - they do not sell GM Service Contracts because they make more $$ on a 3rd party contract. That company is IMPOSSIBLE to reach. After hours on the phone - they directed me to the dealership as only they can cancel a service contract. No customer should have to go through this as I'm simply asking to have a quick transaction completed. VERY ODD that they are so reluctant to handle this issue. Thank goodness the California Department of Insurance regulates this stuff - never thought I'd actually appreciate over regulation! Now one knows why - to protect consumers. More

My wife and I purchased a 2018 Ford Escape on 7/28/2022 after all of the documents were signed and gave them a check for the full amount they handed us one key and said that it only had one key when we com after all of the documents were signed and gave them a check for the full amount they handed us one key and said that it only had one key when we complained someone said that they did not make any money on the sale that is code that they did not make more. More

All good, process was easy and Farhad was the man to speak to. No hassling with the price, everything was upfront. speak to. No hassling with the price, everything was upfront. More

When signing the contract suddenly increase the price, do not recognize the negotiated price, fortunately I found out not recognize the negotiated price, fortunately I found out More

They mark all new vehicles by an additional $3,800 over advertised price. Can't deal with dishonest dealers. advertised price. Can't deal with dishonest dealers. More

Terrible experience, this dealer ran my credit approved me for financing and never followed through on a simple transaction on an advertised truck that I agreed to pay full price on, then to add insult to me for financing and never followed through on a simple transaction on an advertised truck that I agreed to pay full price on, then to add insult to injury several other uninformed salespeople called me from the dealership trying to sell me a truck, they wasted my time and sold the truck to someone else because they lacked followthrouh More

They made it very easy and fast amazing people to work with would recommend this place with would recommend this place More

Josh Kaiser was my point of contact. He was phenomenal and thorough throughout the whole process. We test drove a couple of vehicles and he made sure I was in love with it before moving He was phenomenal and thorough throughout the whole process. We test drove a couple of vehicles and he made sure I was in love with it before moving forward. He's the best car salesman I have ever dealt with. Never pressured and pushed me so I was comfortable through the entire interaction. Definitely would recommend! More

Update on my initial review. They put us through xxxx buying a vehicle. Lying nonreturned calls. Sold us a vehicle they never had. We had a signed Contract with a VIN # after a They put us through xxxx buying a vehicle. Lying nonreturned calls. Sold us a vehicle they never had. We had a signed Contract with a VIN # after a very significant down payment. Took them weeks to find a vehicle to match the contract. Weeks to deliver the Yukon. Top it off sold us a maintenance plan that paid for maintenance at any GMC dealership. You guessed it only good at their dealership over 90 miles away. They called today to ask if I wanted to buy another vehicle. I was not polite. After my experience I think the four star review are from the sales staff. More

The staff was awesome in helping us get what we wanted. Josh, Fonzi and Eric were great to work with and super fast and efficient Josh, Fonzi and Eric were great to work with and super fast and efficient More