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Tustin Buick GMC

Tustin, CA

3.0
124 Reviews
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1 Auto Center Drive

Tustin, CA

92782

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Showing 124 reviews

January 03, 2022

My experience working with with dealership was awful! I would never recommend anyone to this dealership. The sells person sold me a car that wasn’t on the lot, registered the vehicle as if I had driven the More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fonzi
Jan 05, 2022 -

Tustin Buick GMC responded

Pete, this review is very concerning to read. It is our goal to deliver a seamless and straightforward purchase experience, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that I will look into this situation immediately to see that this feedback is properly addressed. Lastly, I can see that we have let you down, and I would appreciate the chance to speak with you to see if there is anything more I can do to make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Ronnie Blomquist - General Sales Manager - 714-364-0091

December 12, 2021

Visited this dealership to see what type of SUV I could get, and was very pleased with my experience. Josh and the manager Faizan were super helpful and really went out of their way for us. More

by cassandrah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Faizan
Dec 13, 2021 -

Tustin Buick GMC responded

It's great to hear that Josh and Faizan were especially helpful in scoring you an awesome vehicle. This review is much appreciated!

November 22, 2021

I have been looking to get a new car for a couple months and was not sure which to get. I showed up at this dealership and was greeted by a gentleman named Josh. From start to finish he made the experience More

by Gina.royster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh - brunette with hazel eyes!!
Nov 23, 2021 -

Tustin Buick GMC responded

Thank you for the glowing review, Gina! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Josh. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Tustin Buick GMC!

November 19, 2021

Had an amazing experience. We will definitely recommend to anyone looking to get a vehicle. More

by Juan A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh kaiser
Nov 20, 2021 -

Tustin Buick GMC responded

Thank you, Juan, for the 5-star review of Tustin Buick GMC!

October 07, 2021

Left the dealership last night really excited about my purchase. Once I read over the receipt I realize there was some concerns. They took $1000 off my trade-in on my contract without telling me. I was of More

by Ajadeeight
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Kaiser and Erik
Oct 04, 2021 -

Tustin Buick GMC responded

I am very sorry to hear that you didn't feel properly informed during your trade-in and purchase. We strive to provide clear communication every step of the way and it seems like we missed the mark this time. It is disappointing that you have had trouble reaching our team regarding these concerns and I would like to step in and straighten things out. I will look for your contact information, but please reach out to me directly as well. Thank you, Ronnie Blomquist - General Sales Manager - 714-364-0091

Oct 07, 2021 -

Ajadeeight responded

You’re only replying to my comment to make it look better on your end. I have called your dealership and texted multiple of your associates many times about how you guys gypped me $1000 on my down payment. No where did you verbally tell me that I was getting $1000 less and I have the paper to prove it. I was offered 4500 and now nobody will get back to me. Now you’re trying to spin me some story about how it was to help my numbers. How does lowering the money you will give me help my numbers I honestly just think you guys thought I wouldn’t notice. Y’all are shady!

October 03, 2021

Amazing customer service! Josh was very helpful and understanding, the whole experience went smoothly and I can honestly say I will refer people to see him if they’re in the market for a car! More

by mondov22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kaiser
Oct 04, 2021 -

Tustin Buick GMC responded

Congratulations on your new car! We are thrilled that Josh made the purchase process so smooth and seamless and earned your recommendation. Thank you for coming to Tustin Buick GMC!

October 02, 2021

Amazing customer service, Josh was very helpful and understanding with what I was looking for and patient because I had my 2 wild children with me! I just felt right being there after looking at other More

by Vsalazar.vs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Michael Martinez
Oct 04, 2021 -

Tustin Buick GMC responded

Thank you for the excellent feedback! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Josh, Michael, and the Tustin Buick GMC team. Congratulations to you and your family on your new vehicle, and enjoy it! We hope to see you back again down the road!

September 19, 2021

Good experience through the process of buying My Good experience through the process of buying My Car, Everyone was so respectful and nice. Josh Kaiser really helped me a lot through the proc More

by Mariana Perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kaiser
Sep 19, 2021 -

Tustin Buick GMC responded

It is validating to hear that Josh and the Tustin Buick GMC team were able to provide a seamless and stress-free buying experience. Thank you for trusting us with your business and we wish you the best in your new ride. Enjoy!

September 12, 2021

Josh Kaiser was very knowledgeable, accommodating, and friendly. Erick in finance also made our purchase super smooth. All in all a wonderful car purchasing experience. More

by yoshiwars
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kaiser, Erick
Sep 12, 2021 -

Tustin Buick GMC responded

It is great to see that Josh is creating fantastic car-buying experiences for our valued guests. Thanks for choosing Tustin Buick GMC and congrats on your new car!

September 12, 2021

My experience with Josh Kaiser was above and beyond. He made me feel comfortable the whole time and was professional answering all questions I had. I am usually very weary of dealerships and have had my sh More

by jacquelinedrobles
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Kaiser
Sep 13, 2021 -

Tustin Buick GMC responded

Jacqueline, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Josh and the Tustin Buick GMC team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

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