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Tustin Lexus - Service Center

Tustin, CA

4.8
1,159 Reviews
Call Service Center (714) 544-4800

1,159 Reviews of Tustin Lexus - Service Center

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August 24, 2025

Great service on our ten year old Lexus. This is the second car I’ve owned from this dealer. More

by Kellis5800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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Aug 26, 2025 -

Tustin Lexus responded

Hi, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

August 24, 2025

Very efficient. They did what they said and it was easy picking the car up More

by Wambold4605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni
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Aug 26, 2025 -

Tustin Lexus responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 23, 2025

Very clean and responsive service department. Recommended service items but didn’t hard sell. Will be returning for all service matters. More

by Takfam6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mansucci
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August 23, 2025

Had my car serviced at Lexus Tustin and was very happy with the service. My Service consultant Jack Dayeh who was very professional and great with communication. . Ask for Jack when you need service.. More

by Mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Dayeh
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Aug 24, 2025 -

Tustin Lexus responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

August 22, 2025

Antonio helped me out with my 25k service and he was absolutely sweet, gave me a good run down of what we were doing, told me the optional stuff and was agreeable to me saying what I didn't want! Very s More

by steven.n.chao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Aug 24, 2025 -

Tustin Lexus responded

Hello Steven, we're happy you found Antonio to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

My service on my ES 350 was completed quickly and efficiently. My service advisor Wyatt was very helpful in making sure I was taken care of. More

by Joehenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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Aug 24, 2025 -

Tustin Lexus responded

Hello, we're happy you found Wyatt to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2025

Dennis Palacio provides excellent seevice. Honest and very knowledgeable. Will keep servicing my car and my wife’s suv at Tustin Lexus More

by Sam
Recommend Dealer
Yes
Employees Worked With
Dennis palacio
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Aug 24, 2025 -

Tustin Lexus responded

Hello Sam, we're happy you found Dennis to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

August 20, 2025

They told me I needed expensive work but I got a second opinion and they said I was being ripped off and didn't need the work More

by Flyn0056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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Aug 23, 2025 -

Tustin Lexus responded

Thank you for taking the time to share your feedback. I am sorry to hear about your experience. As the Service Director at Tustin Lexus, I'm concerned and would like to investigate further . I just need to know your contact information to perform the investigation. Please contact me at ctetiva@group1auto.com or text / call 714/368-3250 with your visit details. We're happy to offer a complimentary re-inspection of your car. Carl Tetiva, Parts & Service Director Tustin Lexus | ctetiva@group1auto.com

August 19, 2025

My wife and I have bought 7 brand “new” Lexus cars from another dealership (and had them do the service). I WISH I bought the cars from Tustin Lexus, TUSTIN CALIF. More

by bobmelendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rivera & Carl Tetiva
Report | Print
Aug 20, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2025

Service advisor Steve was knowledgeable and helpful with my Lexus. Made me feel like he really cared. More

by xdiscipline13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Tetiva
Report | Print
Aug 22, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with Steve! Feel free to reach out to us if you need anything. Have a wonderful day.

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