Tustin Lexus - Service Center

I was very happy with my car’s service at Tustin Lexus! Fast, friendly, and reasonable prices. Fast, friendly, and reasonable prices. More

Update: Management called and explained how the situation is being handled. Carl was very polite and patient and offered a visit to perform complimentary alignment. His effort and attention is greatly apprec is being handled. Carl was very polite and patient and offered a visit to perform complimentary alignment. His effort and attention is greatly appreciated. Got a flat tire with bent wheel and went in for extended wheel and tire warranty repair. Wheel would not hold air after mounting new tire. Wyatt looked at it and told me the damage was due to "external force" and won't be covered. He can not explain what that mean. After that, he asked what nationality I am and I told him I've been in the States for 50 years and have no communication barrier with English. Again, he did not explain why he asked the question. It took 30 minutes to complete the claim and was approved without any issue. However, he would not do the second claim for the tire which I already purchased but not from him. So he told me I have to do that myself. Then, he told me he will do multi point inspection to make sure nothing else was damaged to show me as valued customer. I told him if any work is needed to give me estimates and my approval before starting any work. He then said " so you just want all the works for free, right?" I was pretty upset at that point. At the time I went to pick up the car. I was surprised when he asked me to pay for all the parts and labor then send in the claim myself later to get reimbursed. That part was never discussed. I thought the dealer would get reimbursed with warranty work because everything is under lexus. The satisfaction from lexus has gone from 5 to 1. More

Tustin Lexus has excellent personnel and an outstanding service department. Derek Kinbach is professional and has excellent people skills. service department. Derek Kinbach is professional and has excellent people skills. More

The reason I keep coming back to Tustin Lexus because they have great service writers and great mechanics. Thank you. they have great service writers and great mechanics. Thank you. More

We had a great experience at this dealership. We were able to get an oil change in a timely manner. I truly appreciate how kind Dennis was, he was patient and insightful. We were able to get an oil change in a timely manner. I truly appreciate how kind Dennis was, he was patient and insightful. More

The dealership was clean and waiting room had enough seating. All the service guys were very nice, the technicians were very polite and if you needed help, everyone would try and help you. The staff was seating. All the service guys were very nice, the technicians were very polite and if you needed help, everyone would try and help you. The staff was friendly and greeted everyone with a smile. More

Service department and advisors are awesome and provide excellent customer service. They make the process smooth and efficient excellent customer service. They make the process smooth and efficient More

Tustin Lexus is an outstanding auto dealer. The facility is nice and clean; employees are all friendly and polite. It’s very easy to make service appointments. Service advisers are knowledgeabl The facility is nice and clean; employees are all friendly and polite. It’s very easy to make service appointments. Service advisers are knowledgeable. Today my adviser Wyatt was a true professional, with a pleasant personality. He explain things concisely and clearly. More

That good dealer in Tustin lexus so nice and clean Have a lot of brand new car a lot of brand new car More