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Tustin Lexus - Service Center

Tustin, CA

4.8
1,063 Reviews

1,063 Reviews of Tustin Lexus - Service Center

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September 20, 2024

Paul Kim is a wonderful service adviser who keeps one informed about the status of the work being done to the vehicle. Work performed to vehicle was excellent. Con is that when calling into the dealershi More

by Sincere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sungha (Paul) Kim
Dec 13, 2024 -

Tustin Lexus responded

Thank you for your review and we apologize for the poor communication on our end. We are glad to hear that your service experience was pleasant besides that. If there is ever anything that you may need please do not hesitate to reach out.

September 17, 2024

Great attitude friendly and helpful Was professional and mindful of my spectral needs .. Tustin Lexus needed to improve their reputation.. More

by lauriewheeler3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Sep 20, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

September 13, 2024

Happy with the jobs done. Adviser, Daniel Kim was kind and explained the process well. More

by sgjmom18781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Sep 14, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

Great place with five star professional services and top tier quality. Will definitely come back! More

by Woctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Sep 09, 2024 -

Tustin Lexus responded

Hi Woctor, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 05, 2024

Great customer service by everyone that helped to answer my questions but the best was Dennis! He was friendly, knowledgeable, and didnt hesitate to help us with quick, fast and professional service! Thank More

by LittleTiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Tustin Lexus
Sep 07, 2024 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2024

Derek KINCEBACH and his service always provide me with exceptional customer service each and every time I visit Tustin Lexus. Kudos to Derek and his TEAM!!! More

by rfred333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Lawson in Finance, Derek Kincebach
Sep 07, 2024 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2024

I very happy today with second service ,will come back for more in the future More

by khangca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge buenrostro
Sep 06, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

September 03, 2024

Great customer service, cleanliness, acknowledged, friendly, will continue the service at this location, and refer family More

by Tt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
Sep 06, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

September 02, 2024

The service is good and fast and friendly, and there is never pressure to do more work than is needed. More

by anais610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Sep 06, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

September 01, 2024

Very courteous, and very efficient Randall Clara was very clean and nice and when I received my car back extremely clean More

by Candy.Turk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 06, 2024 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Randall. Please don't hesitate to reach out if there's anything additional we can do for you.

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