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Tustin Lexus - Service Center

Tustin, CA

4.8
968 Reviews

968 Reviews of Tustin Lexus - Service Center

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October 01, 2023

Derek is the best! Always the best service and always completely satisfied with the work done. More

by StephenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Oct 03, 2023 -

Tustin Lexus responded

Thank you, Stephen! We strive to deliver quality service and we're so proud of Derek for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 27, 2023

The service representative was very helpful and provided information on any additional work needed on my vehicle. More

by stephxchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Oct 02, 2023 -

Tustin Lexus responded

Thank you for sharing your wonderful rating. We're pleased to hear our service team delivered a quality experience. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 24, 2023

Great service, personnel are always friendly, efficient, never guilty of pressure selling additional services. #1 place to go. More

by arkayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Sep 25, 2023 -

Tustin Lexus responded

Thank you for choosing us! We are so proud of our team for providing efficient service. We hope your car is running like new! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 23, 2023

I always receive great customer service when I come in to have my car serviced. More

by J. Arel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Sep 25, 2023 -

Tustin Lexus responded

We strive to deliver quality service and we're so proud of our team for taking care of you, J. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 23, 2023

Excellent customer service in the vehicle service department! James Simmons provided truly outstanding service for my 55k maintenance appointment—including, helping me understand and review the featu More

by TanyaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Sep 25, 2023 -

Tustin Lexus responded

Thank you for choosing our car maintenance service and for your kind words, Tanya! We're delighted to hear that you had a positive experience. Our team is committed to providing exceptional service and ensuring your satisfaction. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 21, 2023

I always love coming here, running an errand I don’t particularly like doing, but the staff always makes it easy and tolerable. Thank you Nick for going the extra mile in helping me find my key. I wasn’ More

by Ktfp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales- Richard Kim. Service- Evan, Nick, Steve
Sep 25, 2023 -

Tustin Lexus responded

We're thrilled to hear that our team always takes care of you! Our technicians work diligently to provide high-quality maintenance and keep your vehicle in optimal condition. Thank you for your review! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 20, 2023

Quick friendly service! Great waiting room with water and coffee. Love how fast and courteous they are here! More

by Mak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Sep 25, 2023 -

Tustin Lexus responded

Thank you for your stars, Mak! It was a pleasure to work with you! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 16, 2023

awesome personnel and excellent service providers. quality of work above expectation. would highly recommend o others More

by dudoy11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
Sep 20, 2023 -

Tustin Lexus responded

We are so happy to see that you are satisfied. We work hard to provide 5-star service and we're glad you receive just that. We hope your Lexus is treating you well and we hope to see you around the dealership again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 15, 2023

Service department has been very helpful and proactive in dealing with issue with my vehicle More

by jnrbarnard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Nunez, Rick Massucci
Sep 20, 2023 -

Tustin Lexus responded

That's what we're here for. Thank you for choosing us here for your Lexus needs and we look forward to continuing to work together for years to come. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 15, 2023

The service was very courteous and prompt. Communication about the status of repairs was good, as was disclosure of pricing. More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Sep 20, 2023 -

Tustin Lexus responded

Kenny, It's a pleasure to see you received prompt and quality service, as well as quality communication from our team. Thanks for both your business and your review, and we hope to work with you again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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