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Tustin Lexus - Service Center

Tustin, CA

4.8
1,047 Reviews
Call Service Center (714) 544-4800

1,047 Reviews of Tustin Lexus - Service Center

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January 21, 2024

James was absolutely amazing in his “service” (get it? Service manager. Lol.) He went above and beyond with our routine service and made us feel secure and positive right from the first hello to passing m More

by samanthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
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Jan 22, 2024 -

Tustin Lexus responded

We are so happy to hear that James went the extra mile to provide you with a memorable experience! Learning of our customers’ positive experiences puts a smile on our face and we hope that you will visit us again in the future! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 19, 2024

I had a 9:30 appointment for an oil change and it took 3 1/2 hours before getting my car back. More

by t_proctor
Service Time
Recommend Dealer
No
Employees Worked With
Alex Kim
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Jan 22, 2024 -

Tustin Lexus responded

Thank you for both your patience and your feedback. We work our hardest to complete services in as timely a manner as possible, which is why I'd like the opportunity to speak with you and learn more about when you brought your vehicle in for an oil change. Please contact me at your convenience. I hope to hear from you. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

January 18, 2024

Thank you to Evan and the service center for making the service process so seamless. Very professional, efficient, appreciate it! More

by tamsuebren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Jan 19, 2024 -

Tustin Lexus responded

It's so nice to see that Evan provided you with a fantastic service visit! Thank you so much, and we look forward to doing business with you again in the future. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 17, 2024

Attentive, efficient and friendly. Paul Kim was very helpful and provided the guidance I needed. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Report | Print
Jan 18, 2024 -

Tustin Lexus responded

Tom, It's a pleasure to see that Paul made sure you left a happy customer! Please never hesitate to let us know if you need anything. We appreciate you so much! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 16, 2024

James Simmons was knowledgeable, professional and very helpful responding to my service issue. Thank you! More

by richard
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Report | Print
Jan 17, 2024 -

Tustin Lexus responded

Richard, We are ecstatic to see that James provided you with an amazing experience! We hope to see you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 16, 2024

The sales and service team are always extremely responsive and helpful. I enjoyed a nice lunch while they kept me updated on my service. I love my Lexus! More

by Sandra Weston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Jan 17, 2024 -

Tustin Lexus responded

Sandra, It's so nice to see that you always receive the service that you deserve! Thank you so much for your loyalty to us and we hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 10, 2024

The staff members were friendly and always very helpful with fast customer service. They’re always making sure your vehicle is safe and good to go! More

by Pattycakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
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Jan 11, 2024 -

Tustin Lexus responded

It's a pleasure to see that our team always makes sure you leave a happy customer! We hope to see you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 04, 2024

James took great care of me. He was professional and explained everything including his assessment of the problem. More

by Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jan 05, 2024 -

Tustin Lexus responded

Sherry, We are so happy that James provided you with an amazing visit! Please let us know if we can help you with anything else. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 30, 2023

Great no problems great service great waiting room the best coffee nice people would recommend to anyone, More

by dans542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kim, Iman Azimi, Rick Massucci, Derek Kincebach, Joshua Pratt
Report | Print
Jan 02, 2024 -

Tustin Lexus responded

It's wonderful to see that you were impressed with our service and facility! We hope to see you soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 29, 2023

Another great oil service. Brando was very helpful and always is with any service needs. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando
Report | Print
Jan 02, 2024 -

Tustin Lexus responded

Mike, We are thrilled that Brando always provides you with an amazing experience! We look forward to seeing you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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