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Tustin Lexus - Service Center

Tustin, CA

4.8
944 Reviews

944 Reviews of Tustin Lexus - Service Center

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February 24, 2023

Always straight forward, timely and communication from the service advisors is good. I feel like I was dealt with honestly. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Feb 27, 2023 -

Tustin Lexus responded

Thank you, Bryan! We're glad our team delivered an enjoyable visit and we look forward to providing you with the 5-star visit you deserve next time! Take care. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 22, 2023

Service was quick, accurate, and performed to expectation. Service rep was courteous and responsive. Service was completed in less time than estimated. More

by kfarr
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nicholas A Nehrir
Feb 23, 2023 -

Tustin Lexus responded

Thank you for your stars! We're so happy to hear your service visit went smoothly! Until next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 22, 2023

Once again. Exceptional customer service from Nick Nehrir. Never disappoints. I know my vehicle is in great hands when Nick is my service advisor. Great communic More

by bret_banderas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Feb 22, 2023 -

Tustin Lexus responded

Thank you for always choosing Tustin Lexus, Bret! We're so proud of Nick for taking care of you. Until next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 22, 2023

Customer service is always great. Always kept me informed as car was being. Comfortable waiting area. More

by Conni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons - service dept 5 stars
Feb 23, 2023 -

Tustin Lexus responded

Thank you for choosing us, Conni! We hope your vehicle is running smoothly & we look forward to delivering another quality experience soon! Take care. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 22, 2023

Rick always makes a visit professional and efficient, no matter how small the issue. He and team makes this a great dealership More

by kirklandbob6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Feb 23, 2023 -

Tustin Lexus responded

It's our pleasure to always provide you with the quality service you deserve! Thank you for being a valued member of the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 21, 2023

Mr. James is professional and has a positive attitude. He provides me with good services! No waiting times. More

by menglei900312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Feb 22, 2023 -

Tustin Lexus responded

Thank you for your stars! It's wonderful to hear James delivered a 5-star visit. We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 09, 2023

Derek had me in & out in 90 minutes and solved my check engine light issue.. More

by todd943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Feb 09, 2023 -

Tustin Lexus responded

We're so happy to hear your visit went quickly and smoothly, Todd! Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 09, 2023

Always excellent service by Derek Kincebach. I make it a point to ask for Derek because he is not only friendly and professional, he also pays attention to detail, which is important to me. I hi More

by JHARPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Feb 09, 2023 -

Tustin Lexus responded

Thank you, J! We're so lucky to have Derek on our team and thrilled to hear he ensured your visit went smoothly. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 09, 2023

Amazing service great service advisor. Always very helpful. The time they promised the car was ready. Really appreciate that. More

by Nadir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Feb 09, 2023 -

Tustin Lexus responded

Welcome back, Nadir! It's wonderful to hear our service team delivered a 5-star visit. We hope your vehicle is running smoothly! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 08, 2023

Service department is always friendly, efficient, and helpful. They answer all my questions and provide clear descriptions of what services will be completed. Service is completed within a 2-3 hour time More

by nknz.hranuelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Feb 08, 2023 -

Tustin Lexus responded

Thank you for trusting us with your vehicle! We're so happy to hear our team always delivers the quality service you deserve. Until next time. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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