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Tustin Lexus - Service Center

Tustin, CA

4.8
1,043 Reviews

1,043 Reviews of Tustin Lexus - Service Center

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June 14, 2023

Great service as usual. Working with them as been easy. Request James Simmons if you can! More

by Sookasum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Jun 15, 2023 -

Tustin Lexus responded

We appreciate your stellar rating & recommendation! We're so lucky to have James on our team and thrilled to hear your visit went seamlessly. We look forward to caring for your future auto needs! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

June 09, 2023

Derek is always fantastic to work with. Great communication and timing. Goes above and beyond customer service. More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Jun 13, 2023 -

Tustin Lexus responded

We love to hear your service visit went seamlessly, Tee! Thank you for being a valued member of the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

June 08, 2023

All aspects of my service were outstanding! Special thanks to the service manager, George; the service advisor, Derek; the service tech, Oscar! Looking forward to my next service in six m More

by henryvillanueva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Jun 09, 2023 -

Tustin Lexus responded

Hi Henry, It's a team effort here and we're so happy to see that our service team provided you with the 5-star service that you deserved. Thank you so much for taking the time to share this and we'll see you here in six months! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

Jun 09, 2023 -

henryvillanueva responded

Thank you for verifying that all aspects of my service were outstanding and that all ratings were five star for the service manager, George; the service advisor, Derek; and the service tech, Oscar! Looking forward to my next service in six months! Thank you, Henry Villanueva

June 08, 2023

They were prompt in looking at my problem, “check engine” light. They found the problem and were able to fix within a day, as I needed to leave town and get home. More

by ktmorishta
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James W Simmons
Jun 09, 2023 -

Tustin Lexus responded

We're happy to see we were able to diagnose and resolve this issue. We hope you had a safe drive home and we appreciate you sharing your experience here. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

June 07, 2023

My experience in Tustin Lexus is amazing every time I drop my car off for service. Derek takes really good care of me Bobby the sales guy is awesome. The whole staff is amazing. Never had a problem. More

by Aash68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Jun 07, 2023 -

Tustin Lexus responded

It's a team effort here and we're happy to see that Derek, Bobby, and our team provide you with the world-class service you deserve. Thanks for being part of our Tustin Lexus Family and thanks for this great review. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

June 07, 2023

Could not have had more professional and courteous service. Completely covered everything to be done and the pricing - no surprises. Kept me informed and when needed a loaner car was available imme More

by JAFJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Jun 07, 2023 -

Tustin Lexus responded

We work hard to provide the best service possible and we're happy to see James did just that. Thank you for choosing us here for your Lexus needs and we hope to work together again in the future. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

June 03, 2023

Excellent service department. Service representative was extremely helpful, knowledgeable and polite. Highly recommend this dealership. More

by aussieplaxi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Jun 05, 2023 -

Tustin Lexus responded

It's a pleasure to read this and we appreciate you choosing us here for your vehicle needs. We hope your Lexus is running like new and we can't wait to see you here at your next visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

June 01, 2023

Evan was able to get me in the same day I called for a regular service. He was very professional and friendly. More

by shelieaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Nguyen
Jun 01, 2023 -

Tustin Lexus responded

Hi Sheli, We're here to help and happy to see that our team was accommodating and able to get you in for same-day service. We hope your Lexus is running like new again and we look forward to seeing you here at your next visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 30, 2023

Work done on time. Scheduling was easy. Service writer was courteous. Waiting area was clean. More

by Sureshtek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
May 31, 2023 -

Tustin Lexus responded

We understand that your time is valuable, which is why we're happy to see you received prompt and quality service. Thanks for choosing us here for your service needs and we can't wait to see you at your next visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

May 30, 2023

service man are very kind, good communication. maintance center are very profeesonal. Lexus car have a very good quality. More

by auklite88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
May 31, 2023 -

Tustin Lexus responded

Providing quality service and communication are two of our top priorities, which is why we are very pleased to read this. Thanks for your feedback and for being a valued customer. We can't wait to see you here at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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