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Tustin Lexus - Service Center

Tustin, CA

4.8
951 Reviews
Call Service Center (714) 544-4800

951 Reviews of Tustin Lexus - Service Center

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October 05, 2022

Iman is amazing! He does a great job. He kept me informed the whole time. More

by Bubba from the OC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
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Oct 06, 2022 -

Tustin Lexus responded

We want nothing but the best for our customers and we're so happy you had such a great experience with Iman! Can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 05, 2022

Great service as always! Rick is the best! I won’t take my cars anywhere else. More

by Loneil2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Oct 06, 2022 -

Tustin Lexus responded

We're more than happy to hear that your experiences were nothing short of stellar with Rick. We look forward to working with you again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 03, 2022

Good service with a loaner car but it took 2 days to get new tires and an alignment. More

by bissohuphup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir, Iman Azimi, Rick Massucci, Derek Kincebach
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Oct 03, 2022 -

Tustin Lexus responded

We are so happy that you had an overall positive service visit! We look forward to working with you again in the future. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 01, 2022

Good car service, but always excuses with car wash , actually never . And of course I always #1 recommendations about changing tire , no matter how old they are lol More

by Gulo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
Report | Print
Oct 03, 2022 -

Tustin Lexus responded

Gulo, Thanks so much for being a valued customer and for sharing your experience. Should you like to discuss any issues with our car wash, please contact Service Manager George Glover at 714-368-3260 or georgeglover@tustinlexus.com. He's here to help. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 01, 2022

This dealership offers a courteous and prompt service center! Honestly one of the best dealership service experiences. More

by Not A Robot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brando
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Oct 03, 2022 -

Tustin Lexus responded

It's a pleasure to see that you had a fantastic service appointment! We can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 01, 2022

Had a great experience overall. Staff were all friendly and very informative. My car is running like new after service. 100/10 More

by Minte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas A Nehrir
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Oct 03, 2022 -

Tustin Lexus responded

We are ecstatic to see that our team got your car back to running like new! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 01, 2022

I had an excellent experience with this dealership. Alex the appointment specialist was very friendly and helpful. Evan the service specialist was very professional and prompt . More

by harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex call center,Evan service specialist
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Oct 03, 2022 -

Tustin Lexus responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Alex and Evan. Can't wait to see you again. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 29, 2022

Excellent help from Derek Kincebach. He took care of all my needs and made sure the car was ready. More

by ronhilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
Report | Print
Sep 30, 2022 -

Tustin Lexus responded

Derek is a superstar and it's no surprise that he provided you with an amazing visit! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 28, 2022

Derek is always a pleasure to work with. He provides daily updates and the service appointment is always finished on time as communicated. More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Sep 29, 2022 -

Tustin Lexus responded

Derek is an outstanding asset to us here and always makes sure our customers go home happy. We look forward to seeing you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 24, 2022

Excellent customer service! ! Rick always goes above and beyond! He’s always honest and doesn’t up sale More

by LoanQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Sep 26, 2022 -

Tustin Lexus responded

We are glad that Rick always takes such good care of you! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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