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Tustin Lexus - Service Center

Tustin, CA

4.8
955 Reviews

955 Reviews of Tustin Lexus - Service Center

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October 01, 2022

I had an excellent experience with this dealership. Alex the appointment specialist was very friendly and helpful. Evan the service specialist was very professional and prompt . More

by harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex call center,Evan service specialist
Oct 03, 2022 -

Tustin Lexus responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Alex and Evan. Can't wait to see you again. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 29, 2022

Excellent help from Derek Kincebach. He took care of all my needs and made sure the car was ready. More

by ronhilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
Sep 30, 2022 -

Tustin Lexus responded

Derek is a superstar and it's no surprise that he provided you with an amazing visit! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 28, 2022

Derek is always a pleasure to work with. He provides daily updates and the service appointment is always finished on time as communicated. More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Sep 29, 2022 -

Tustin Lexus responded

Derek is an outstanding asset to us here and always makes sure our customers go home happy. We look forward to seeing you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 24, 2022

Excellent customer service! ! Rick always goes above and beyond! He’s always honest and doesn’t up sale More

by LoanQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Sep 26, 2022 -

Tustin Lexus responded

We are glad that Rick always takes such good care of you! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 22, 2022

Brando Alegre was very kind and helpful in making sure my car was serviced and washed for my upcoming trip. Thank you, Brando. More

by Wendy Wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
Sep 23, 2022 -

Tustin Lexus responded

Hi Wendy, it pleases us to see that Brando made sure you had a fantastic service visit! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 22, 2022

the service was very good! they completed the service when they said they would and then gave us a call to pick up. very friendly and courteous. tks, More

by keith kam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
Sep 22, 2022 -

keith kam responded

the service was excellent!

Sep 23, 2022 -

Tustin Lexus responded

Hi Keith, we are so happy that you had a positive service visit! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 21, 2022

Evan helped me & was extremely helpful, personable, & professional. He offered shuttle service & gave me an estimated time of completion. He communicated over text which I found very helpful. More

by baron_jocelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Sep 22, 2022 -

Tustin Lexus responded

We want nothing but the best for our customers and we're so happy you had such a great experience with Evan! Can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 21, 2022

Very friendly and professional staff! My car is spotless clean with a full tank of gasoline! More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Sep 23, 2022 -

Tustin Lexus responded

Hi Christine, we are so happy that our team provided you with a fantastic visit! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 20, 2022

Excellent service every time I go. The staff is always very friendly and helpful and my car is finished in a timely manner. More

by Elissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci, Derek Kincebach
Sep 21, 2022 -

Tustin Lexus responded

Elissa, we are so glad that our service team always get you back on the road in no time! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 15, 2022

Great service, very professional, clean waiting area, my service consultant Iman is very knowledgable and helpful. All in all very pleased with the service. More

by tonytcheng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
Sep 16, 2022 -

Tustin Lexus responded

It's a pleasure to see that you were impressed with our service and facility! We can't thank you enough for this positive review and we hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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