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Tustin Lexus - Service Center

Tustin, CA

4.8
1,043 Reviews
Call Service Center (714) 544-4800

1,043 Reviews of Tustin Lexus - Service Center

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February 03, 2023

Generally very good-to-excellent customer service in the service department. Do speak up to get desired service level if necessary. A very well organized operation, and high level of customer courtesy. More

by crumbphobe
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Feb 06, 2023 -

Tustin Lexus responded

Thank you for taking the time to share your rating. We're happy to hear our team always delivers quality service. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 02, 2023

efficient and friendly. The service only took one hour as promised. Waiting room had coffee and water. More

by jaklynmcclendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
only worked with service department
Report | Print
Feb 03, 2023 -

Tustin Lexus responded

We're so proud of our team for delivering a quick service visit, Jaklyn. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 02, 2023

Excellent service from Derek. Derek took the time to address the issue that I was having with my car. More

by wasiuahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Feb 03, 2023 -

Tustin Lexus responded

We're so happy to hear Derek delivered an excellent experience. We hope your vehicle is running like new! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 28, 2023

The staff was efficient, friendly, and professional. They had a shuttle available to drive me home and take me back to the dealership when my car was ready. I appreciated the frequent text communication More

by Acy123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Jan 30, 2023 -

Tustin Lexus responded

We strive for feedback like yours & are so happy to hear you enjoyed your visit! Until next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 27, 2023

Always great service here and really appreciate the text updates while vehicle is in service. More

by Tluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jan 30, 2023 -

Tustin Lexus responded

We appreciate your stellar rating and can't wait to work with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 27, 2023

Long wait (two hours). Oh well...nice waiting area, appreciated the complimentary coffee and comfortable chairs. More

by jrjkfranco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Jan 30, 2023 -

Tustin Lexus responded

Thank you for your stars! We're happy to hear that despite the wait you enjoyed your experience. We look forward to providing you with a quicker experience next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 19, 2023

Easy to make a service appointment. Everything is communicated, and my car is always serviced in a timely manner. More

by daynadickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Report | Print
Jan 20, 2023 -

Tustin Lexus responded

Dayna, We take pride in providing quality service and we're happy to see you receive just that. Thanks for being part of our Tustin Lexus Family and we look forward to seeing you here at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 19, 2023

Efficient, polite and timely. Returned call timely and had car routinely serviced in a reasonable timeframe. More

by ronmeripol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jan 20, 2023 -

Tustin Lexus responded

Hi Ron, We're happy to see you were satisfied with your service experience and we appreciate you choosing us here for all of your Lexus needs. Thanks for being part of the family and we'll see you here again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 18, 2023

Perfect service and service advisor was so helpful and very accommodating. Tustin lexus is the best More

by Socorrolucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
Report | Print
Jan 18, 2023 -

Tustin Lexus responded

Thanks for being a valued customer and thanks for this great feedback. We're lucky to have you as part of our Tustin Lexus Family and we look forward to continuing to work together for many years to come. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 17, 2023

Very excellent communication and fast service And providing customer satisfaction in timely manner Always good communication More

by stevelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Jan 18, 2023 -

Tustin Lexus responded

Steve, We understand your time is valuable and we're happy to see that our team provided you with prompt and quality service. Thanks for choosing us here for all of your Lexus needs and we'll see you again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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