Tustin Lexus - Service Center

We purchased this 2019 ES here six months ago, and have been very happy with the car. There was just one glitch at purchase which involved the sound quality from the rear speakers. My sales associate said been very happy with the car. There was just one glitch at purchase which involved the sound quality from the rear speakers. My sales associate said there was nothing wrong and that's just the way it was. I let it go at that time, but brought the subject back up when I came in for my first service. Rick Massucci was leaning toward the same answer, but to his great credit he checked it out and determined that it did need a new amplifier for the rear. Still waiting for the part to come in, but now my satisfaction is 100%. More

My experience with this dealership has been completely positive. I brought my car in for its first service; the work was done efficiently and in a satisfactory manner. No problems. positive. I brought my car in for its first service; the work was done efficiently and in a satisfactory manner. No problems. More

I was able to get an appointment with a short notice. Job was done in time as promised. Very courteous and friendly. Overall a very good experience Job was done in time as promised. Very courteous and friendly. Overall a very good experience More

Tustin Lexus Dealership location is close to my home. It is clean, efficient services, and friendly people. Iman was my service person for the past 10+ years..He was great and trustworthy. It is clean, efficient services, and friendly people. Iman was my service person for the past 10+ years..He was great and trustworthy. More

Brando was polite and professional, and very friendly. My experience was positive and I would recommend the dealership. My experience was positive and I would recommend the dealership. More

The service was excellent, and Evan was great! He took care of all of my needs promptly, explained everything clearly, and was very curteous. He took care of all of my needs promptly, explained everything clearly, and was very curteous. More

Very nice show room. Good service on my recent annual service. Good car wash after service Good service on my recent annual service. Good car wash after service More

Dealership service department is very accommodating and professional. I have had good experiences when dealing with them. professional. I have had good experiences when dealing with them. More

Brando was great in working with mechanic in diagnostics and getting the noise issue addressed. and getting the noise issue addressed. More

Really great and responsive team all around. I was helped mainly by Paul Kim, who went above and beyond to help me, and Derek Kincebach was very helpful on my second visit. Everyone was super pa I was helped mainly by Paul Kim, who went above and beyond to help me, and Derek Kincebach was very helpful on my second visit. Everyone was super patient and kind. More