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Tustin Lexus - Service Center

Tustin, CA

4.8
948 Reviews

948 Reviews of Tustin Lexus - Service Center

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March 19, 2025

awesome dealership great with communication. . Steve Rivera is wonderful.. Highly Recommend seeing him for service More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Mar 22, 2025 -

Tustin Lexus responded

Hi Jay, we're happy to hear you had such a positive experience with Steve! Thanks for the recommendation, and have an amazing day!

March 19, 2025

The dealership is organized professional, clean and Steve in Service is top rated. He listens to his clients and doesn’t try to over sale service items not needed immediately. This trait is greatly apprecia More

by luckyladysings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
Mar 22, 2025 -

Tustin Lexus responded

Hello, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2025

The service rep. , Dennis Palacios, was very professional, efficient, clear, and respectful. The waiting area was comfortable. The wait time was reasonable. More

by Tere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacios
Mar 22, 2025 -

Tustin Lexus responded

Hello Tere, we're happy you found Dennis to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 17, 2025

Everyone is very nice and professional. They go over everything that needs to be fixed on my vehicle. If anything Requires attention they will also let me know if it’s something that needs More

by stephanie bieker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Mar 21, 2025 -

Tustin Lexus responded

Hi Stephanie, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2025

Its pleasure to work with Tustin Lexus All staffs are co-operative Thanks to Dennis for quick response More

by bobsavalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Tustin Lexus responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Great service and Paul was excellent. I was kept informed throughout the whole process and was aware of progress on my car. More

by Meena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Mar 17, 2025 -

Tustin Lexus responded

Hi Meena, we're happy you found Paul to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 15, 2025

Tustin Lexus staff take pride in their work. My service advisor was wonderful! I would have given a 5 star but their inventory was off which caused a delay in completing my service. More

by mal2you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
Mar 17, 2025 -

Tustin Lexus responded

Hi, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. General Manager solszewski@advantagecars.com

March 15, 2025

Thorough and fast. Just what I wanted. They cleaned the car even though I didn’t expect it to More

by Cgalindo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 18, 2025 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 15, 2025

Excellent customer service. Look forward to coming back. Will see you soon. Thanks for the service. More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Mar 18, 2025 -

Tustin Lexus responded

Hello Danny, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2025

Well organized and good services. Very nice workmanship. Nice and clean facility. Work done within time promised More

by ginajeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sungha (Paul) Kim
Mar 16, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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