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Tustin Lexus - Service Center

Tustin, CA

4.8
1,163 Reviews
Call Service Center (714) 544-4800

1,163 Reviews of Tustin Lexus - Service Center

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July 25, 2025

Wyatt was very good at explaining the work to be done and the work that was suggested. the work requested was done in a very timely manner. More

by rblomquist
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Report | Print
Jul 26, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2025

Easy to make appointment. Thorough inspection. Done when promised. What was friendly and provided good information. More

by CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Report | Print
Jul 27, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2025

They did a thorough inspection but the repair was super expensive. We received a refurbished transmission but we’re expecting a new one considering the price. The labour costs were also very high. We dea More

by V M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Romero
Report | Print
Aug 01, 2025 -

Tustin Lexus responded

Thank you for your detailed feedback. We are glad to hear that Tony Romero provided excellent service throughout your visit. We understand your concerns regarding the cost of the repair and the expectation around the transmission. Your comments about the atmosphere have also been noted and will be shared with our team. We appreciate you bringing these points to our attention as we continue to work toward improving both our service and overall dealership environment.

July 24, 2025

Good service and feedback. I give service advisor, Dennis Palacio, a 10! I will definitely ask for him again. More

by Pamminier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
Report | Print
Jul 25, 2025 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about our team. We hope to see you soon!

July 23, 2025

Great experience at Tustin Lexus! My service advisor, Jack was awesome! Received great service and attention to details. Thank you!! More

by estrada.syl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Dayeh
Report | Print
Jul 25, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Until the next time we meet, take care!

July 22, 2025

Rick was great! He was very helpful, knowledgeable, and helped make the entire process smooth from start to finish. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Jul 23, 2025 -

Tustin Lexus responded

Hi Kevin, thank you for your kind review; we are happy to pass along your comments to Rick here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2025

Good job from all the nice people Tony did especially Tony he is really great Thanks More

by Vcaru70526
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Jul 23, 2025 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to Tony here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2025

Paul was extremely helpful and very pleasant to work with. He gave me accurate report of my car's status and next steps More

by Tess
Recommend Dealer
Yes
Employees Worked With
My service tep was Paul
Report | Print
Jul 23, 2025 -

Tustin Lexus responded

Hello Tess, we're happy you found Paul to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2025

Very friendly and helpful services and they’re very professional try to solve my problem. More

by Bairunyang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Report | Print
Jul 23, 2025 -

Tustin Lexus responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 20, 2025

Steve Rivera, the service manager provided us with excellent service today. Thank you Steve for your kindness & honest service! The company should be proud of his professionalism. More

by Lourdes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Jul 21, 2025 -

Tustin Lexus responded

Hi Lourdes, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

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