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Tustin Lexus - Service Center

Tustin, CA

4.8
1,041 Reviews

1,041 Reviews of Tustin Lexus - Service Center

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July 15, 2021

Excellent service. Employees values customers. Promised time kept, wait time is short even though four cars are ahead of me. The maintenance performed was explained and when will be the next service. More

by Lexus2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
July 11, 2021

Friendly and courteous service and care about their customers. Service is explained, any issues that come up with car during service are explained well and given options of how proceed, and try to help More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
July 10, 2021

The service adviser was friendly. No hassle to get a loaner. When service was done, I got a call and was allowed to pick up anytime before closing. More

by Maggie Leigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Jul 10, 2021 -

Maggie Leigh responded

Excellent service

July 09, 2021

Great service. I needed a key fob and wheel nuts. I was in and out within one hour. I was very happy since I had a busy schedule that day. More

by PerezLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas (?)
July 09, 2021

Very nice and kind service staffs Work done well within Very nice and kind service staffs Work done well within estimated time Explain in detail what services I need Fast and quick service when get ser More

by janicexoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
July 08, 2021

My first service experience with Tustin Lexus was great. Rick Massucci saw to it that I was in and out quickly while I waited for my car. More

by mlm1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
July 07, 2021

the service personnel are excellent. kept me informed and did the work promptly. even though they were remodeling they still have great customer support and conveniences. More

by Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
July 01, 2021

Great Customer Service in every department I dealt with and very professional!! More

by elainem0818
Recommend Dealer
Yes
Employees Worked With
Paul Kim
June 30, 2021

Rick Massucci is the main reason I keep coming back to Tustin Lexus. Very professional, helpful, knowledgeable, and friendly. He keeps my 350RX running smoothly. More

by ginio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
June 29, 2021

Service is good. Nick Nehrir is very friendly and professional. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir -- 5 star
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