Tustin Lexus - Service Center

Derek handles everything flawlessly. In addition to having my SUV’s service maintenance, I had the exterior detailed. It looks like a new vehicle. Absolute perfection. I will buy next t In addition to having my SUV’s service maintenance, I had the exterior detailed. It looks like a new vehicle. Absolute perfection. I will buy next time from Tustin Lexus because of Derek Kincebach. It’s all about the service. More

This was the 4 year service so it was expensive but lots of work was performed. I was provided a free loan car for the 24 hours the car was being worked on. The time frame was adhered to and all work was co of work was performed. I was provided a free loan car for the 24 hours the car was being worked on. The time frame was adhered to and all work was completed. Evan Nguyen was the man who made it all happen! I have worked with him on previous services and find him to be a friendly and efficient service advisor! More

Rick was extremely courteous and professional. The service was performed as per all my requests. Very happy with the entire experience The service was performed as per all my requests. Very happy with the entire experience More

Brando is awesome and very personable. I love having the same service rep every time. I love having the same service rep every time. More

Excellent customer service that keeps you informed on car status when getting preventative maintenance performed on car. status when getting preventative maintenance performed on car. More

great service as always. new waiting area is large and very nice. needs more than one main tv in order to view things other than news. new waiting area is large and very nice. needs more than one main tv in order to view things other than news. More

Derek is a delight to work with, and always provides a satisfying customer experience that keeps me coming back again and again to this dealership, where I bought my RX over 20 years ago! The remodeling o satisfying customer experience that keeps me coming back again and again to this dealership, where I bought my RX over 20 years ago! The remodeling offers far more space yet the courteous and responsive service has always been and continues to be golden! More

Great service. Great customer care. Clean, spotless and brand new. Great waiting area to work or relax. Great customer care. Clean, spotless and brand new. Great waiting area to work or relax. More

Rick is always great to work with and makes sure any concerns are addressed and follows up afterward. He makes it very easy to drop the car off and get into a loaner so I can go about my day. Thanks! concerns are addressed and follows up afterward. He makes it very easy to drop the car off and get into a loaner so I can go about my day. Thanks! More

Always timely and great customer experience. The estimate is typically in line with final costs as well The estimate is typically in line with final costs as well More