944 Reviews of Tustin Lexus - Service Center
tustin Lexus IS the best I've owned 2 Lexus cars and my family has had a few as well. I've owned other makes and models but Lexus IS the best. Not only was buying made easy he I've owned 2 Lexus cars and my family has had a few as well. I've owned other makes and models but Lexus IS the best. Not only was buying made easy here but it goes further. THE SERVICE. Too many times other dealerships ruin their reputations by ending their relationships after the salesman sells you the car. It's like they stop caring about you the minute you drive off the lot. At Tustin Lexus I've had great experiences buying my cars and even better experiences servicing them. It's like their always willing to help. Iman Azimi has been my goto service representative for years . If you ever buy a Lexus, take it to Tustin Lexus and ask for IMAN...! I recommend this dealer.! Al More
Excellent Derek has always taken great care of me and my Lexus RX! I appreciate the excellent service! The door locks were faulty and they were replaced with Derek has always taken great care of me and my Lexus RX! I appreciate the excellent service! The door locks were faulty and they were replaced with no problem. Derek has also kept me informed on when I'll need brakes and tires. I appreciate the update so I can plan for the added expense. More
Radio repair. Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly rec Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly recommend Al from service for attentive and professional customer service! More
Very Professional service from George Chen I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me g I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me great service. Thank you very much. More
Good Service Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with. Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with. More
George was very helpful in my recent service for our 2013 GS This was the first time I dealt with George Chen at Tustin Lexus in our 25 year history of being a part of the Tustin Lexus family. He was very precis This was the first time I dealt with George Chen at Tustin Lexus in our 25 year history of being a part of the Tustin Lexus family. He was very precise in arranging the 35,000 mile service for my GS 350 F-Sport. I was pleased to hear that he has experience in after-market products for Lexus and plan on using that expertise. He expedited the service and was very competitive with Costco and Tire Rack for new tires for my F-Sport. The first Michelin tires were not readily available and we went with the OEM tires as replacements at a competitive price and it was all done by the COB of the same day. Well done, George! More
Great service From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel I got the best deal and provide me excellent service. Highly recommend!!! More
Great Customer Service Department Derek Kincebach is a great service rep. He got to my car when I arrived and helped with getting me the different options of what I could do. He ordere Derek Kincebach is a great service rep. He got to my car when I arrived and helped with getting me the different options of what I could do. He ordered a van that gave me a ride home so I wouldn't have to wait. As soon as the work was done, he called to let me know. When I arrived to pick up my car, he was not at his desk. As I was leaving he apologized for not seeing me when I got there. Overall the service department is very good at Tustin Lexus. This is why I take my car there for service rather than somewhere else. In addition, my car is always washed when I pick it up. More
I bought my SC 430 in 2002 at this dealer, and it has been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been profession been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been professional, and everything that has been promised has been delivered. Their communication has been great also, always letting me know status of repairs and any issues that come up. I'd highly recommend them to anyone, and I'll use them again for my next purchase! More
The worst experience I've ever had for lexus service. I went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension or strut or something fixed so I said okay. So, I finally got a loaner car and they sent me off. This morning I get a call at 10am and they told me my car was ready. I go there at 1pm to find out that the paperwork wasn't closed and my guy just stepped out of the office, so they were trying to contact different people to figure out how to close my paperwork. I had gone to Sprouts right before, so I had all my groceries with me too... so I was NOT happy to have to wait for an extra 20 minutes while my milk and fruits just sat there... Then finally I pay my over $1000 for everything and they tell me "okay your car will be pulled up." I get out there and I wait there for another 5 minutes before someone asks me "oh have you been helped?" and I say "Uh they told me my car is supposed to be pulled up right now..." The guy takes my receipt and 5 minutes later I finally get my car. In the meantime, I'm listening to another lady complaining to somebody on the phone about how she had come back to get her car, so dropped off her loaner car... but then they found out her car still needed work or something. But during that time, the loaner car she just had was just given to somebody else who was just driving off with it. So, she had to get another loaner car (probably the one that I just dropped off.) She was MAD. Well, then I asked to talk to the manager and I made my complaints, but who knows if it'll change anything. All I know is that I'm never going back there again. The quality of service was horrible, especially for how much I had to pay. More