Tustin Mazda

Great working with Janell We had a great experience with Janell when we bought our CX5 so when we decided to buy the Mazda3, we contacted her immediately and as always everythi We had a great experience with Janell when we bought our CX5 so when we decided to buy the Mazda3, we contacted her immediately and as always everything was done online and our car was ready as we requested when we went to the dealer. She is wonderful. More

Loved it!! Love my car Best time I've had buying a car!!! Shaun is the best! Will come back here when when I need a new one! And tell my friends Best time I've had buying a car!!! Shaun is the best! Will come back here when when I need a new one! And tell my friends More

Great experience! Overall experience was wonderful! Sammy was so nice to work with, very helpful, and he made an already exciting experience even better. The owner was Overall experience was wonderful! Sammy was so nice to work with, very helpful, and he made an already exciting experience even better. The owner was so nice, made a point of going around to talk to people. The finance process was also really easy (which never seems to be the case when buying/leasing a car). The whole experience was easy, quick, and everyone was so nice and really enjoyable to work with! More

Enjoying Another Mazda CX-5! Wonderful experience working with Larry Henderson again. Very friendly, knowledgeable and straight forward. This is our second Mazda CX-5 and we lov Wonderful experience working with Larry Henderson again. Very friendly, knowledgeable and straight forward. This is our second Mazda CX-5 and we love it. Would definitely recommend this dealership and working with Larry. More

A COUPLE OF SIGNIFICANT STEPS SHORT OF GREAT Fundamentally, this and the accompanying Huntington Beach Mazda stores are good, well run, competent and respected dealerships. Dealer principal of b Fundamentally, this and the accompanying Huntington Beach Mazda stores are good, well run, competent and respected dealerships. Dealer principal of both stores, John Patterson, is considered first-rate among his peers and in the industry. Tustin Fleet Manager Jimmy Feinstein and Huntington Beach salesperson Joe Rosales are equally professional and delights to work with. Both strong assets to their respective outlets. However, two aspects of our purchase and ownership experience regrettably reduce our rating to a 4/5. First, ours was a cash and no-trade deal. In theory, there was no need for F&I beyond signing the contract, handing over a check and driving away. But no, we were subjected to an intense sales effort to buy a $1000+ package of paint sealant and fabric protectant. "You can pay for it on your credit card" we were advised, as if to suggest $1k or more is just a few shekels here and there. We said no at the outset, but our no wasn't good enough. We kept getting hammered. Our initial position not being taken seriously was something I found exceptionally grating and demeaning. When we said "no", we meant NO! Beyond that, a week or two ago we received a ""friendly e-mail notice" advising our license plates had arrived at the dealership and were available for pickup. With an accompanying offer to install the plates in their service department; potentially, though not specifically stated, for free. What? When we buy new or used cars, as we often do, the DMV invariably sends plates directly to our home. This clearly a shameless ploy on the part of the dealership to get us to make a 40-mile round-trip to the store, waste time waiting around, and in some way spend more money on something we neither want, have asked for, nor need. We had to formally respond to the dealership requesting the plates be sent to our home, which it dutifully did. But we still should not have had to waste our time reading a fatuous, cynical, "friendly" e-mail and responding to it. We like the store. We like the people. We love our new car. But given selected annoying practices, we cannot in good conscience give Tustin Mazda a 5/5. More

Warm and Personable Sales Experience by Janell This Tustin Mazda dealership is conveniently right off the freeway and has a modern, streamlined, clean look. No sales people start circling. Janell, This Tustin Mazda dealership is conveniently right off the freeway and has a modern, streamlined, clean look. No sales people start circling. Janell, our contact was warm and personable. She also really believes in the Mazda line. I was interested in a "low end" Mazda3 sedan and she had one left just the way I wanted. The Mazda3 does NOT come across as a "low end" car! It is comfortable bordering on luxurious! Janell was always on the ball taking care of our needs and managing all that paperwork. Additionally, I got exactly the car I wanted over the course of a holiday weekend! She's the only "gal" there. I enjoyed her relaxed low pressure style. I had been considering using a buying service to avoid pushy salespeople, but she was absolutely great! More

Amazing service Joshua went above and beyond for my Family. We got a certified car with amazing warranty. We appreciate Tony and Joshua for your hard work Joshua went above and beyond for my Family. We got a certified car with amazing warranty. We appreciate Tony and Joshua for your hard work More

Great experience! Janell was superb. Had the exact car we wanted and took care of everything. We are extremely happy! Janell is an asset for any dealership. Janell was superb. Had the exact car we wanted and took care of everything. We are extremely happy! Janell is an asset for any dealership. More