Tustin Mazda

Auto Sales Diplomacy at its Finest! My parents and I visited Tustin Mazda with a scheduled appointment to meet Shaun McCray, an "ambassador" among sales representatives. From the get-go, My parents and I visited Tustin Mazda with a scheduled appointment to meet Shaun McCray, an "ambassador" among sales representatives. From the get-go, there was a notable air of goodwill, excitement, and enthusiasm, but mixed with just the right amounts of consideration, caution, and most importantly, honesty. Other guests who have not visited Tustin Mazda before may be caught a bit off-guard by his exuberance, but after a few minutes, you can tell from his knowledge of cars, driving, and drivers, that he cares 100% about getting the car to match the driver's preferences, even the ones the driver might not be fully aware of. Before the appointment, I had contacted Shaun through email, text, and a phone call. My initial request for 4 different make/models to test-drive was actually a bit too broad, so he started asking more questions about what I really needed based on my driving situation. By the end of the phone call, he said he probably had just the thing for me. When we showed up on Saturday morning, we walked the lot through several of the models I had mentioned, with him giving reasons on why they didn't quite fit, all of the reasons rock-solid: Mazda6 too big for my needs and a little out of my price range, older Mazda3 not having better MPG, etc. Then we happened upon the one he most wanted me to test-drive: a 2015 Mazda3 s Touring. Earlier in the week, I had test-driven a coworker's 2012 Mazda3 and found the cockpit spacing to be too tight. But the 2015's revised spacing measurements fit like a glove. Taking it out on the road for a test drive, I found it to be very responsive on acceleration, braking, and handling, all while following his instructions, which were neither abrasive nor vague. During the freeway portion of the test drive, the car became quiet as I got more of a feel for it, but that approach to driving conversation is exactly what is needed in such a situation, in my opinion. When we got back to the dealership, we started to paperwork, and Shaun had other appointments with prospective new Mazda owners. But he would check in on our lobby-room table (a nice atmosphere compared to an office desk) while his associate Chance was taking care of us, making sure everything was running smoothly. It was also a pleasant surprise to find that on Saturdays it is de rigueur for Tustin Mazda to provide lunch with hamburgers and hot dogs fresh off the grill! I would also like to note that Spencer's impressive product knowledge, both mechanical AND accounting, was on full display, and there was no question we asked that did not receive a detailed answer. In the Finance Office with Debbie, we also found excellent guest service and product knowledge. I was most impressed by her ability to handle the more stressful sections of the financing conversation, as well as her candor about tangential subjects. It felt like we were getting to know another member of the Tustin Mazda family with little to no effort, and the knowledge she gave helped us to make smart decisions that were not impulsive, but considerate to the life of the car and my future maintenance needs. Once all the paperwork was done, and while the technicians were preparing the car for final release, Shaun came back in to shake our hands and continue talking with us, complete with complementary ice cream from a truck outside. Then the hand-off was made, along with photos and more smiles. Overall, I truly appreciated Shaun's passion for product, his warmth with guests, and his near-eternal smile. I would highly recommend Tustin Mazda, and Shaun McCray, to any driver looking to find a best-fit car from their inventory. Thank you, Shaun and Tustin Mazda! We'll see you again soon. More

Awesome Terrific salesman. Totally knowledgeable. Able to negotiate a deal I wanted at the price I wanted. Have driven Mazda for past twenty years. Check them Terrific salesman. Totally knowledgeable. Able to negotiate a deal I wanted at the price I wanted. Have driven Mazda for past twenty years. Check them out. More

Buy your new or used car from Tustin Mazda I came into Tustin Mazda to look at a Mazda6. It didn't have the horsepower I wanted. The salesman Joshua Wheelan had another car in mind. He knew a c I came into Tustin Mazda to look at a Mazda6. It didn't have the horsepower I wanted. The salesman Joshua Wheelan had another car in mind. He knew a car that would work for me. He showed me a 2015 Subaru WRX he had on the lot. Once I drove it I knew it was something I wanted. I left there on Friday night and after working out all the details over the phone I came on Saturday afternoon and bought the car. Overall I had a great experience buying my car from Tustin Mazda and Josh! More

Fantastic Service! Larry Henderson is the best salesman I've encountered! He was such a great help and made my buying process so much easier. Thank you! Jessica Larry Henderson is the best salesman I've encountered! He was such a great help and made my buying process so much easier. Thank you! Jessica More

Awesome service and very knowledgeable salesman Sammy is one of the best car salesmen that I have ever encountered! He made my car buying process a very enjoyable experience! I would most definitely Sammy is one of the best car salesmen that I have ever encountered! He made my car buying process a very enjoyable experience! I would most definitely recommend Sammy to all my friends and relatives for their next purchase! More

Fantastic Service & Great selection! I can't rave enough about Tustin Mazda's customer service and fleet selection. This is my second car purchase from this dealership and with Jim Feins I can't rave enough about Tustin Mazda's customer service and fleet selection. This is my second car purchase from this dealership and with Jim Feinstein, and it won't be my last! The first time I purchased a car here, I left one Mazda dealer and drove to Tustin Mazda to get the specific car I wanted and Jim had it delivered from another dealer no hassle. For my second Mazda purchase, I just went straight to Tustin. I knew what I wanted when I came in and Jim was great about finding the exact carvIneanted! Tustin Mazda, Lynda, and Jim were all fantastic! You will not be disappointed with their kindness and customer service! More

Great Fantastic Dealership My wife and I have purchased five new cars from Tustin Mazda in the past several years and have referred others as well. The owner, John Patterson i My wife and I have purchased five new cars from Tustin Mazda in the past several years and have referred others as well. The owner, John Patterson is like no other car dealership owner. John cares about his customers and treats you as family. His number one priority is to make sure you are treated fair and honest right from the very beginning regardless if you are just looking or purchasing a car. The service department carries Johns family attitude and and the service is always done right the first time. Jim Feinstein, Tustin Mazda's Internet and Fleet Director along with his staff are outstanding. We have always dealt with Jim and his team and have never been disappointed. Jim takes the time to listen to you and to make sure he understands your wants and concerns. Jim does not push you in any direction and only has in mind what is best for you. Both John and Jim truely care about their customers. We highly recommend Tustin Mazda for your next cat purchase. More

A great all-around experience! After having gone to multiple dealerships and being unsuccessful in finding the exact car at the price we wanted, we called Javier at Tustin Mazda and After having gone to multiple dealerships and being unsuccessful in finding the exact car at the price we wanted, we called Javier at Tustin Mazda and the rest is history. Javier made the car buying process so smooth and they were able to get to the price we wanted without haggling. I would highly recommend Tustin Mazda and Javier for anyone in the market for a Mazda! More

Awesome experience With "Frog's" (Chad Kirkwood) help at this dealership, the entire process (from test driving to negotiating a fair price, to finally driving our new c With "Frog's" (Chad Kirkwood) help at this dealership, the entire process (from test driving to negotiating a fair price, to finally driving our new car home) lasted only a couple of days. It was the most seamless car buying process we've ever experienced. Thanks Frog! More

Pleasant and Positive Experience I purchased a Certified Pre-Owned Mazda 3 Touring Sedan this week from salesman Robert Nelson at Tustin Mazda. The entire experience from the vehicle I purchased a Certified Pre-Owned Mazda 3 Touring Sedan this week from salesman Robert Nelson at Tustin Mazda. The entire experience from the vehicle overview, test drive, purchase price and trade in negotiations and the paperwork at the end was all done with a smile and positive attitude from Robert. I am very pleased with my purchase and look forward to driving in my new Mazda knowing I'll be taken care of with the warranty and reliable vehicle. Thank you! More