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Tustin Mazda
Tustin, CA
4,605 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,605 Reviews of Tustin Mazda
September 10, 2017
Sammy was Great They had us in an out of the dealership with a new Mazda 3 within mere couple of hours. Compared to the work day long slougs I've had at other dealers They had us in an out of the dealership with a new Mazda 3 within mere couple of hours. Compared to the work day long slougs I've had at other dealerships, well this was a breeze. Sammy was extremely gracious efficient and even went so far as to pull a car from a different Mazda dealership for me. 5/5 would definitely recommend. More
by Avmfl
Employees Worked With
Saifur (Sammy) Rahman
September 10, 2017
Buying my first car! Javier was amazing! He was very kind, polite and answered any questions we had about the car. Was not pushy and gave me the space I needed when making Javier was amazing! He was very kind, polite and answered any questions we had about the car. Was not pushy and gave me the space I needed when making my final decision. 5-5 experience! Thank you Javier. More
by tessa14
Employees Worked With
Javier Carvente
September 10, 2017
2017 Mazda CX-3 I went into the dealership not knowing what i was looking for but thanks to the help of Robert i found the perfect car! He was kind, patient and not p I went into the dealership not knowing what i was looking for but thanks to the help of Robert i found the perfect car! He was kind, patient and not pushy which was what helped me decide I wanted a car from this location! He made my parents feel comfortable during the entire experience and made us feel welcome, I would highly reccomend coming to this location and asking for Robert, overall great service! More
by lesliem
Employees Worked With
Robert Nelson
September 09, 2017
A very happy customer We were greeted and not pounced upon and we didn't feel like a target. Larry blew the typical used car salesman out of the water. He was professiona We were greeted and not pounced upon and we didn't feel like a target. Larry blew the typical used car salesman out of the water. He was professional answering our questions, offering information about the cars we were looking at. We never felt pressure from him. We were happy with the selection and the price but Larry and our experience at Tustin Mazda was very different from the other dealerships we had visited. We would highly recommend anyone interested in being treated with courtesy and respect to buy from Tustin Mazda. More
by Matthew Hillery
Employees Worked With
Larry Henderson
September 09, 2017
Good Service I had a great experience with Frog at Tustin Mazda a very friendly guy felt as if I was buying from a friend rather than a dealer. I had a great experience with Frog at Tustin Mazda a very friendly guy felt as if I was buying from a friend rather than a dealer. More
by bobyjack
Employees Worked With
"FROG" Chad Kirkwood
September 07, 2017
The Mazda Experience @ Tustin From browsing to purchase, and the days after, the team at Tustin Mazda makes you feel at home! We were greeted by Kevin Keogh, asked questions, sat From browsing to purchase, and the days after, the team at Tustin Mazda makes you feel at home! We were greeted by Kevin Keogh, asked questions, sat in several models, talked about family, and left. No pressure. Just great information about their service and cars. Next day, we met with Robert Nelson to test drive, tour inventory, ask more questions, and we decided-the search ends here at Tustin with Mazda. Our next car was here. Our questions and minor concerns ironed out by experienced and thoughtful people- Kevin, Robert, Tony, & Lori, our deepest gratitude to you. Closing our Mazda experience was a heartfelt welcome and gratitude from the owner, John Patterson- your leadership and care are also demonstrated by your staff. We'll never forget the giant red bow on our the car, the first set of photos in a pretty cool collage, the driving experience afterward, but most of all, we will always remember the service excellence from our new Mazda family! More
by Abigail
Employees Worked With
Tony, Lori, Kevin Keogh, Robert Nelson
September 06, 2017
Best Car Shopping Experience Best car shopping experience ever. I work in automotive for a living and have seen the xxxx customers experience, from personal and professional exper Best car shopping experience ever. I work in automotive for a living and have seen the xxxx customers experience, from personal and professional experience. But, Tustin Mazda is far from that typical car shopping experience. We actually had a lot of fun while shopping for my 2017 CX5. Yes, we were there for a few hours, but it did NOT feel like it. We stayed busy, everyone there treated us like family, they moved us along quickly in the process and they actually worked the deal for us. The dealership was totally comfortable, everyone was very helpful, friendly and welcoming. We personally worked with the Internet Fleet Manager - Jim Feinstein and the GSM - Jeff Walker, was also hands on. Jim had a lot to do with our wonderful experience and a lot of the positive aspects mentioned previously. Not too long after my purchase Jefferson from the service department contacted me to introduce himself on behalf of the service team and gave me a number to text them for whenever I need service. Most of the people who work there have been there for, 5, 10, 15+ years, which is incredible! As I said above, I work in automotive and dealers typically have a high turnover, every 6 months-1 year. I think a lot of this circles back to the owner, John Patterson. He clearly knows what he's doing, his team obviously loves working for him and in turn I believe that makes for a happier customer experience. More
by CarNow2016
Employees Worked With
Jefferson in service & the GSM Jeff Walker, Jim Feinstein
September 04, 2017
Great experience very caring and very helpful. The process was great, Sammy helped me out very well and everyone there were very nice and thoughtful. I highly recommend this dealership and Sammy to The process was great, Sammy helped me out very well and everyone there were very nice and thoughtful. I highly recommend this dealership and Sammy to anyone. More
by TK
Employees Worked With
Saifur (Sammy) Rahman
September 03, 2017
Great used car buying experience I'd been looking for a used Prius with a sunroof (less common) for a few weeks. The private party cars for sale were all overpriced or had too many m I'd been looking for a used Prius with a sunroof (less common) for a few weeks. The private party cars for sale were all overpriced or had too many miles for my taste, so I started looking at dealer inventory on craigslist. I've purchased a number of cars over the years but avoided dealerships for used cars because the price is normally so much higher. I was surprised when I found what I was looking for a reasonable "red tag" price at Tustin Mazda, so I called to make sure that car was still available. It was so we drive an hour and a half to Tustin to check it out. When we arrived, we quickly found the car and Robert came over to see if we needed any help. Robert was great! Easy going, friendly and let us take as long as we wanted to explore the car. WAY better than the experience I had last week at another dealership. The car drove well and was in good condition so I made an offer. There's always a bunch of paperwork when you buy through a dealership (even if you pay cash) but you also get a car that's been all shinned up for you and all the DMV stuff gets taken care of for you as well. Overall great experience. Thanks Robert :) More
by anniem
Employees Worked With
Robert Nelson
August 30, 2017
Robert Nelson is the reason I bought the car! I came in on a Saturday night to test-drive a white 2017 Mazda CX-5 Touring. Robert took us out for a spin, and did his best to make sure I drove the I came in on a Saturday night to test-drive a white 2017 Mazda CX-5 Touring. Robert took us out for a spin, and did his best to make sure I drove the model that I wanted, with all the features that I was looking for (Navi, moonroof, Bose speakers, Bluetooth, etc.). He allowed us to spend some time in the car both on the city streets and on the freeway, to really get a feel for how it might drive in a variety of conditions. We even figured out how to link up my iPod, and we had a great time exploring the car's music connectivity, which sounds wonderful with the new AudioPilot feature. I've never had such a fun test drive before! After a long day, Tustin Mazda was our last stop, and my partner and I were exhausted. After the test drive, we asked if we could return on Sunday morning to purchase the vehicle. Unlike other dealership salespeople I had dealt with in the week, Robert was not pushy. He agreed, and it was only BECAUSE he agreed, that we returned to purchase a car from him. We were impressed that he treated us with respect and understanding. We came back on Sunday to fill out paperwork, but Robert found a car for me that had even more features (Preferred Package including Navi) that I was seeking for a reasonable price. I ended up purchasing that vehicle, and returned again on Wednesday to pick up my new car! Robert took his time to show me all of the car's features, and has called me at least once a week since, to check on me and find out how I am enjoying my new car. I am in love with it! Overall, I would definitely return to work with Robert. What set him apart from the other salespeople (and I dealt with quite a few over the past month at Honda, Toyota, Nissan, Kia and Acura) is that he was genuinely interested in providing the best and friendliest service possible. He never patronized, he never condescended, and he never pressured me. I felt that he was truly helping me to find the best economic deal and the best automotive fit for me. Robert made this experience the best car-buying experience I have ever had. More
by anjelica
Employees Worked With
Robert Nelson
