Tustin Toyota

From the moment I drove my car into Tustin Toyota, Izze Gambino was cordial and welcoming during my dealership visit. Like any other customer, I’m weary about the parts, repairs, and other maintenance that Gambino was cordial and welcoming during my dealership visit. Like any other customer, I’m weary about the parts, repairs, and other maintenance that are required versus optional for my car. Izze was straightforward about his recommendations and educated me about my car’s status. I recommend him to anyone who visits this Toyota location! Great guy! More

I have received service from this dealership multiple times and have always been taken very well care of. My service provider was Izze Gambino for the first time and he went above and beyond for me. I br times and have always been taken very well care of. My service provider was Izze Gambino for the first time and he went above and beyond for me. I brought my Toyota Tacoma in for service for Annual Maintenance and he really showed me the true meaning of making sure your Vehicle is taken care of. He was nothing but kind and super perfectional, and most of all just wonderful. I recommend Izze to EVERYONE! More

I have been coming to this dealership for almost 20 years and each time the service has been excellent. Loren Rogers is my service adviser and he is so professional, always eager to help and making sure tha and each time the service has been excellent. Loren Rogers is my service adviser and he is so professional, always eager to help and making sure that my car is in top condition when I leave. Top notch customer service!! More

I have received service from this dealership multiple times and have always been taken very well care of. My service provider has always been Izze Gambino and he has gone above and beyond for me each tim times and have always been taken very well care of. My service provider has always been Izze Gambino and he has gone above and beyond for me each time I’ve brought my Grand Highlander in for service. He helped me figure out where/how Pepboys damaged my car and gave me excellent recommendations for a body shop to take care of my vehicle. Since then, he’s been nothing but kind and in my corner when it comes to my vehicle. I recommend Tustin Toyota and especially Izze, for any and all of your Toyota needs! 10/10 no notes. More

On February 2, 2026 I contacted via email Mabel Stunz, Tustin Toyota, Customer Relations Manager regarding a bad brake job performed On July 5 2025 by a mechanic at service department. As Victor Martin Tustin Toyota, Customer Relations Manager regarding a bad brake job performed On July 5 2025 by a mechanic at service department. As Victor Martinez assistant service manager insisted to change brakes when brakes were not needed to be changed. I requested the old brake pads from Victor Martinez before the bad brake job I understand I am legally entitled to receive my replaced parts back when it got requested before the work is initiated. Mr .Martinez told me to borrow money from friends or family members or financial institutions to perform services to my vehicle as this is considered highly unprofessional and unethical. I received call on July 5, 2025 from Victor that car is ready and when I went to front desk I told Victor are the old parts in the car for me to inspect. And Mr. Martinez answers was all the time excuses and lies. Furthermore Mabel Stuntz told Me ( to refund your money back we need an inspection from another Toyota dealer. The result on the inspection was that a shim was out of place from brake pads and was grinding and squealing on rotor when pressing the brake pedal. Also I noticed lost of braking power since July 5 2025 as the result of the negligence of the service mechanic at Tustin Service Department. In addition Mabel Stuntz arrogant attitude in the email if I want to get my money back ( I need you to sign a signed release agreement if you want your 269.88 for inspection and 270.50 for bad brake job performed the total amount is 539.88. This is not professional from management to force customers to sign to get 2 refunds after a negligent job performed at Tustin’s service department and management . In addition to this on July 23, 2025 I took the car for Warning Message: "Engine Maintenance Required" or "Visit Your Dealer" appeared in dashboard as a result of this message the The coolant bypass valve (or water valve) had failed. In the same day on July 23 2025 I received a call from Victor Martinez the coolant bypass valve was replaced and there was bad news that the service mechanic while reversing mechanic rear ended another vehicle and caused my vehicle that is my private property extensive damage including frame damage. As a result to this the management at Tustin Toyota did not want to be liable for damages. Tustin Toyota Management did not want to fix the car and wanted to hide the severe damages in my car. Assistant service manager Victor Martinez and assistant service manager Derrick Bui , Bobby Ramirez Service manager, Mabel Stuntz Customer Relations Manager and Anita Johnson BDC service manager were arrogant and I felt discriminated by them just because I am dark skin person, and thought I did not speak English. While my vehicle was 1 month in their possession Tustin Toyota damaged paint from front part of the front hood and other painted plastics of the front bumper and also damaged rear parts from rear bumper. Tustin Toyota service department intentionally damaged my vehicle in retaliation for my complaint, this is considered malicious, intentional destruction of property. I am still thinking what else Tustin Toyota damaged. Up to this day are not yet replaced and fixed correctly to my specifications as 2021 Toyota Corolla SE owner. Also Tustin Toyota service department damaged front door locks from passenger and driver side. I never got a reply or a call Tustin Toyota Service Director. As a result Tustin Toyota does negligent repairs, Unnecessary or Unauthorized Repairs, and Unfair/Deceptive Business Practices and discriminates customers. Based on standard Toyota operating procedures, service departments, including Tustin Toyota, can enter or amend service records in their local system before they transfer to the MyToyota website database. While they can edit dealer-specific notes, falsifying official records is unethical and against manufacturer policy. More

Cindy Reyes is very unprofessional she will call you every single day and when you are ready to buy it she stops responding and says "let me speak to my supervisor" don't waste your time dealing with he every single day and when you are ready to buy it she stops responding and says "let me speak to my supervisor" don't waste your time dealing with her More

Izze Gambino is hands down the BEST to work with in the service department! It’s not about clocking in and out, it’s about helping people. He genuinely cares and makes you feel like your car is in good han service department! It’s not about clocking in and out, it’s about helping people. He genuinely cares and makes you feel like your car is in good hands. He’s transparent, a great listener and communicator. Highly recommended Izze! More

First time coming to this place and had an amazing experience with Izze Gambino. Very knowledgeable, friendly, understanding to my needs. Respected my time to fix a recall part while I was there inste experience with Izze Gambino. Very knowledgeable, friendly, understanding to my needs. Respected my time to fix a recall part while I was there instead of having me come back. Knew I was anxious about feeling they will "upsale" me things I don't need fixing, but he made me feel comfortable and didn't feel pressured in getting anything. I would definitely recommend coming and ask for him. I felt he was very patient, listens to me as I don't know anything about cars and explains in ways I would understand. Added bonus, my appointment was around dinner time and had not had dinner as I came straight from work and he hooked me up with a voucher for a free subway sandwich. Didn't know how hungry I was until I got there. Thank you for making this a very pleasant visit and treating your customers with kindness and respect. More

Had another amazing experience with the service department here. We have entrusted our cars to Tustin Toyota for years and we feel very well taken care of. department here. We have entrusted our cars to Tustin Toyota for years and we feel very well taken care of. More