Tustin Toyota

Excellent service, customer oriented approach, clear and professional communication. Thank you, Ben of your help! professional communication. Thank you, Ben of your help! More

Helpful service writers, Loren has been my contact for several years and he is terrific. Highly skilled and knowledgeable. several years and he is terrific. Highly skilled and knowledgeable. More

Unsatisfied with Service - Missed Alignment Issue (written on 10/17/2025, hour 19 minute 32) I had brake pads and brake fluid replaced on my 2011 Toyota Sienna in March 2025. The service te Issue (written on 10/17/2025, hour 19 minute 32) I had brake pads and brake fluid replaced on my 2011 Toyota Sienna in March 2025. The service team never checked or mentioned wheel alignment. By October, my Michelin tires showed excessive shoulder wear. Costco Tire Center confirmed it was due to misalignment -- and I lost the tire warranty because of it. Disappointing that such a basic issue was overlooked. A simple alignment check could have saved me a lot of trouble. Be Cautious with Certain Salespeople. (written on 10/17/2025, hour 18 minute 50) I recently visited this dealership (Tustin Toyota ) on Sunday, October 12, 2025, around 7 PM to inquire about a new 2026 Toyota Corolla LE. I was quoted a base price of $24,000, but the salesperson also told me there would be a market adjustment of $3,000 added on top of that. I left feeling frustrated and unsure if I was being misled. I wondered whether this was an honest sales tactic or just an attempt to take advantage of a potential buyer. I strongly recommend doing your research ahead of time and being very mindful of which salesperson you deal with at the Tustin Toyota dealership. Inaccurate Online Inventory - Felt Misled Their website showed 8 Toyota Corollas in stock, which is why I visited the dealership. But when I arrived, the salesperson told me they only had one Corolla available. What? More

Excellent service here at Tustin Toyota always. I have come in for many years now for my Toyota cars service. Excellent service from the checking in service to the delivery car always professional, I have come in for many years now for my Toyota cars service. Excellent service from the checking in service to the delivery car always professional, friendly and informative of the service need it. Pressure to come in as always. More

⭐️⭐️⭐️⭐️⭐️ Truly Exceptional Service at Tustin Toyota Auto Repair! My husband and I can’t say enough great things about Kevin Gordon and the Tustin Toyota Service Department. From the moment we walked Auto Repair! My husband and I can’t say enough great things about Kevin Gordon and the Tustin Toyota Service Department. From the moment we walked in, we felt like we were in good hands. Kevin went above and beyond to ensure our vehicle was properly taken care of—and we also want to acknowledge the incredible repair technicians working behind the scenes. Their skill, honesty, and professionalism deserve just as much recognition. Our experience with Kevin actually began at Elmore Toyota in Westminster, California, where another dealership had previously told us we had a serious brake issue that needed immediate attention. Concerned, we sought a second opinion—and that’s when we met Kevin. He had one of their top technicians inspect our vehicle thoroughly. To our relief, Kevin and the technician both confirmed that our brakes were in good condition and did not need to be replaced at that time—which saved us money, stress, and time. That level of honesty is rare, especially when vehicle repairs can be expensive. The previous dealership even warned us they wouldn't be responsible if we left without getting the brakes replaced. But Kevin’s approach was completely different—transparent, ethical, and never pressuring. When we later needed a new battery, we knew exactly who to go to. Even after Kevin transferred to another dealership, we followed him—just like several other loyal customers—because of his unwavering integrity and professionalism. That was over nine years ago, and to this day, Kevin remains a trusted advisor and a dedicated part of Tustin Toyota’s Auto Repair Service Team. It’s rare to find someone in the auto industry who is not only highly skilled but also truly trustworthy. Kevin takes the time to explain things clearly, gives honest recommendations, and always ensures we feel confident and informed about our vehicle. You can tell that at Tustin Toyota, and especially when working with Kevin, doing the right thing truly matters. The care, respect, and integrity shown to customers here is something you just don’t see often these days. If you're looking for someone you can truly trust with your vehicle—and an all-around amazing person to work with—Kevin Gordon at Tustin Toyota Service Department is the one. We won’t take our vehicles anywhere else! Thank you, Kevin, and thank you, Tustin Toyota! ✅✅✅ More

Best Toyota dealership in Orange County! Everyone who works there is so professional, helpful and kind. I go to Tustin Toyota religiously for years. I find that it’s easiest and smoothest to Everyone who works there is so professional, helpful and kind. I go to Tustin Toyota religiously for years. I find that it’s easiest and smoothest to work with the same service advisor each time, if possible. I always request Ben H, he always takes care of me, but if Ben isn’t available, then Kevin and Tim are also fantastic. More

Just bought a new Toyota Camry at Tustin Toyota and had a positive stress-free experience as always from Sales Manager Mr. Mario Arellano. Mario’s commitment to transparency made the purchase quick and easy positive stress-free experience as always from Sales Manager Mr. Mario Arellano. Mario’s commitment to transparency made the purchase quick and easy. Excellent customer service is why I am a repeat customer! Tarek Abdelmuti was the Salesperson and he did a great job. More

Both Tarek Abdelmuti and Mario Arellano worked with me and were super helpful and knowledgeable. and were super helpful and knowledgeable. More

Tustin Toyota is a we run dealership with an excellent service department. They have experienced service writers ( Loren Rogers is the professional that I work with) that can explain exactly why the work service department. They have experienced service writers ( Loren Rogers is the professional that I work with) that can explain exactly why the work recommended by the service technicians is required. The service technicians do excellent quality repairs using high quality factory parts. Even though this dealership is further away for me than others, I go there due to the prompt, quality work that they do and the overall excellent service experience. More