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Tustin Toyota
Tustin, CA
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 387 reviews
February 21, 2022
The service department was helpful, timely and really worked to be clear on what was to be expected. My car runs like a dream! I highly recommend this dealer. Plus, the waiting room is nothing short to a worked to be clear on what was to be expected. My car runs like a dream! I highly recommend this dealer. Plus, the waiting room is nothing short to a nice living room with large screen tv, food and beverage availability and a separate room if you need quiet to work. Great job, Toyota! Classy, all the way! More
by Edwardsmediagroup
Employees Worked With
Mabel Stuntz
February 21, 2022
Went there to check out a sienna and ever since we set foot there was a feeling of being rushed. On top of that they won’t let us test drive and kept pushing for the price they asked for even though I was foot there was a feeling of being rushed. On top of that they won’t let us test drive and kept pushing for the price they asked for even though I was told you have to be here in person to get a better price. Won’t go there ever More
by dinesh_vm
Employees Worked With
NA
December 31, 2021
One of the worst experiences my husband and I have ever had in trying to purchase a car. First we are serious purchasers and came in today, took the time to test drive a Toyota Camry SXE hybrid looking for had in trying to purchase a car. First we are serious purchasers and came in today, took the time to test drive a Toyota Camry SXE hybrid looking for it to be my husband's car. Sat down to start paperwork and then we're told SORRY this car that you have been looking at for over an hour you can't have because we sold it to someone else. Mind you these buyers were nowhere to be seen. Bad management, bad communication, bad business. I will deter everyone I know from going to this dealership! More
by chrismushet
Employees Worked With
Mabel Stuntz
September 17, 2021
Started working with CODY CARTER about 3 months ago. Took a couple of weeks to know which car I was looking for. Then it was time to talk numbers and lock in pricing ( per Cody if locked in before next month a couple of weeks to know which car I was looking for. Then it was time to talk numbers and lock in pricing ( per Cody if locked in before next month still good for current months rates / rebates). Had no problem communicating though text as he would respond within an hour or so after each text. Waited 2 months for the car to be manufactured and shipped. Past 2 weeks been trying to get a hold of the guy and nothing!called dealer/ texted multiple times and no response! I Would have my friends call and pose as new customers and he would call them back instantaneously ! Called manager and complained regarding issue and he texts 10 mins later saying car won’t be manufactured due to Covid. Checked inventory 2 days later and car is on the lot! All of this non sense just so they can sell car for a couple of grand more! Time wasted/ lesson learned. More
by Jajj3
Employees Worked With
CODY CARTER
September 08, 2021
I had a 10:20 appointment for the first prepaid maintenance on a new hybrid and at 12:30pm they came to say they had not yet started anything. I informed them that I had an appointment I could not maintenance on a new hybrid and at 12:30pm they came to say they had not yet started anything. I informed them that I had an appointment I could not miss or postpone at 2pm, and if they could not get the car finished by that time I would need to reschedule. I am writing this at 1:10 after wasting more than three hours at a dealership that failed at what must be a simple task and did not even have the courtesy to get me on my way when they realized they had scheduled far too much work for their mechanics. More
by Samuel
Employees Worked With
David
August 22, 2021
First time in Tustin Toyota, Dealer Jimmy Thai are very professional and friendly. on the same day, we finally purchased a sienna xse with his recommendation. professional and friendly. on the same day, we finally purchased a sienna xse with his recommendation. More
by Cocozhangllc
Employees Worked With
Jimmy Thai
August 17, 2021
Excellent service by Loren Rogers. Responsive, knowledgeable and courteous. Have worked with Loren for several years, on all our recent Toyota purchases. David Morse 8/17/2021 knowledgeable and courteous. Have worked with Loren for several years, on all our recent Toyota purchases. David Morse 8/17/2021 More
by DM
Employees Worked With
Loren Rogers
June 27, 2021
Had two Toyota vehicles not purchased at Tustin. Got great service for over 10 years. Bought a 2017 4Runner from Tustin and the same great service great service for over 10 years. Bought a 2017 4Runner from Tustin and the same great service More
by Nixiek
Employees Worked With
Mabel Stuntz
June 25, 2021
I purchased my truck at another dealer because they had better stock but I take it to Tustin Toyota for all the maintenance. They are always friendly and have my truck finished on time. better stock but I take it to Tustin Toyota for all the maintenance. They are always friendly and have my truck finished on time. More
by daveturner1303
Employees Worked With
Mabel Stuntz
