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Tustin Toyota
Tustin, CA
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 384 reviews
September 17, 2021
Started working with CODY CARTER about 3 months ago. Took a couple of weeks to know which car I was looking for. Then it was time to talk numbers and lock in pricing ( per Cody if locked in before next month a couple of weeks to know which car I was looking for. Then it was time to talk numbers and lock in pricing ( per Cody if locked in before next month still good for current months rates / rebates). Had no problem communicating though text as he would respond within an hour or so after each text. Waited 2 months for the car to be manufactured and shipped. Past 2 weeks been trying to get a hold of the guy and nothing!called dealer/ texted multiple times and no response! I Would have my friends call and pose as new customers and he would call them back instantaneously ! Called manager and complained regarding issue and he texts 10 mins later saying car won’t be manufactured due to Covid. Checked inventory 2 days later and car is on the lot! All of this non sense just so they can sell car for a couple of grand more! Time wasted/ lesson learned. More
by Jajj3
Employees Worked With
CODY CARTER
September 08, 2021
I had a 10:20 appointment for the first prepaid maintenance on a new hybrid and at 12:30pm they came to say they had not yet started anything. I informed them that I had an appointment I could not maintenance on a new hybrid and at 12:30pm they came to say they had not yet started anything. I informed them that I had an appointment I could not miss or postpone at 2pm, and if they could not get the car finished by that time I would need to reschedule. I am writing this at 1:10 after wasting more than three hours at a dealership that failed at what must be a simple task and did not even have the courtesy to get me on my way when they realized they had scheduled far too much work for their mechanics. More
by Samuel
Employees Worked With
David
August 22, 2021
First time in Tustin Toyota, Dealer Jimmy Thai are very professional and friendly. on the same day, we finally purchased a sienna xse with his recommendation. professional and friendly. on the same day, we finally purchased a sienna xse with his recommendation. More
by Cocozhangllc
Employees Worked With
Jimmy Thai
August 17, 2021
Excellent service by Loren Rogers. Responsive, knowledgeable and courteous. Have worked with Loren for several years, on all our recent Toyota purchases. David Morse 8/17/2021 knowledgeable and courteous. Have worked with Loren for several years, on all our recent Toyota purchases. David Morse 8/17/2021 More
by DM
Employees Worked With
Loren Rogers
June 27, 2021
Had two Toyota vehicles not purchased at Tustin. Got great service for over 10 years. Bought a 2017 4Runner from Tustin and the same great service great service for over 10 years. Bought a 2017 4Runner from Tustin and the same great service More
by Nixiek
Employees Worked With
Mabel Stuntz
June 25, 2021
I purchased my truck at another dealer because they had better stock but I take it to Tustin Toyota for all the maintenance. They are always friendly and have my truck finished on time. better stock but I take it to Tustin Toyota for all the maintenance. They are always friendly and have my truck finished on time. More
by daveturner1303
Employees Worked With
Mabel Stuntz
June 15, 2021
Traded in my old F-150 Truck six months ago. Tustin Toyota never completely paid off my trade in, now I am stuck with the bill and is going to collections....no one returns my calls or responds to my e Toyota never completely paid off my trade in, now I am stuck with the bill and is going to collections....no one returns my calls or responds to my emails in this place. I will never do business again in this dealership. Worst experience ever. Tried contacting the GM of the dealership to address the issue, I was told he is never there and he never talks to customers directly. Ford finance is now threatening to take me to collections and ruin my credit due to the lack of follow up from Tustin Toyota staff. More
by runborun
Employees Worked With
Cody, Hannah
June 08, 2021
Horrible, told $5k markup as walk-in, didn't realize I bought same truck quoted for $3k over online. They wouldn't correct mistake. Why_2_markup_prices? bought same truck quoted for $3k over online. They wouldn't correct mistake. Why_2_markup_prices? More
by Thomas H.
Employees Worked With
Diego
April 02, 2021
Loren Rogers had been my Service Writer and source of all things Toyota for more than ten years and as long as he is with Tustin Toyota I will be his customer. He treats me patiently and professionally. Pa things Toyota for more than ten years and as long as he is with Tustin Toyota I will be his customer. He treats me patiently and professionally. Patricia is always super helpful with shuttle service, which I cannot do without. Thank you so much Loren, Patricia and all Tustin Toyota's shuttle drivers!! More
by hilofran
Employees Worked With
Loren Rogers
