Tustin Toyota

I got my Toyota RAV4 Hybrid today with Calvin Wu-sales. He made my first car purchase an interesting experience. Calvin was so professional, nice, sweet, and joyful person. He was being so patient with me He made my first car purchase an interesting experience. Calvin was so professional, nice, sweet, and joyful person. He was being so patient with me and all my questions. We had a great conversation about cars and I learned so much from him today as well. I highly recommend Calvin for his work ethic and appreciate him for trying his best to get me a good deal. I will definitely refer him to people I know and will come back to him for future car shop. More

Best experience EVER! Jeff Gauntt-sales, Hugo Zepeda-Service assistant, Edwin Chan-Finance manager & Tom Higgins-Assistant Service manager are awesome. They have been working for the same compan Zepeda-Service assistant, Edwin Chan-Finance manager & Tom Higgins-Assistant Service manager are awesome. They have been working for the same company (Tustin Toyota) for a long time. All of the staff are great. Best customer service! Toyota has an excellent reputation for reliability, though reliability ratings on individual models vary.Thank you! More

Want to thank Jorge Mendoza at Tustin Toyota for helping me out at my last service. Jorge was very punctual and accommodating. Thank you Jorge me out at my last service. Jorge was very punctual and accommodating. Thank you Jorge More

Thanks, good customer service Jesus Anguiano was very helpful and the service in my truck was completed prior to the promised time and location was very clean helpful and the service in my truck was completed prior to the promised time and location was very clean More

One of the worst experience I’ve had. It’s not hard to have good customer service. No one asked if I need help. I literally stood there, employees not wearing mask. Took my business elsewhere have good customer service. No one asked if I need help. I literally stood there, employees not wearing mask. Took my business elsewhere More

I dropped off my car early morning. Was supposed to get a call from the service advisor early that afternoon, no call. So I called to get an update, was told the service advisor would call me in the evening. call from the service advisor early that afternoon, no call. So I called to get an update, was told the service advisor would call me in the evening. No call at 7pm that day, so I called again and was told by the service department that my advisor would call the next morning. It’s now 10am and no call. I called and was told I’d get a call back. Don’t bring your car for service here, their advisors just suck. For what it’s worth, my advisor’s name is Kevin. More

The only reason got 4 stars instead of 5 is that dealership extremely busy at times and customer service then becomes not the best because they are in a hurry to get to the next customer. Sometimes dealership extremely busy at times and customer service then becomes not the best because they are in a hurry to get to the next customer. Sometimes no car wash as promised, not notified when vehicle is ready, etc. More

I have always had excellent customer service from the Service Deoartment. We have been trusting them with all our cars for 20 years and will continue to do so. Service Deoartment. We have been trusting them with all our cars for 20 years and will continue to do so. More

Worse customer service. They did not want to help us at all. If it is not about our program, where we have limits of the dealer to buy a car. I would never buy a car from here. They let us wait for 2 hours all. If it is not about our program, where we have limits of the dealer to buy a car. I would never buy a car from here. They let us wait for 2 hours in the finance office and when they come in. They told me to hurry because they do not have time. They did not let me have time to read the document and contact, they tell me to sign whatever they asked. I was so upset that I told them to stop and let me read the document. Also, the sale price of this dealer is higher compare to other dealers. So if you can buy a car from another dealer. I highly suggest you do it. Otherwise, you would have to wait 6 hours here and pay 500 dollars extra for some nonsense reason. In conclusion, they only serve you if you are rich (willing to pay them money immediately) and they ignore you if you are poor(use government program). More

Kevin was helpful and kind to my son with his first “big” maintenance bill on his 4 runner. The process was quick and efficient. Thanks! maintenance bill on his 4 runner. The process was quick and efficient. Thanks! More