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Tustin Toyota

Tustin, CA

4.8
387 Reviews

36 Auto Center Drive

Tustin, CA

92782

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Showing 387 reviews

January 27, 2020

totally satisfied Thank you for your help to find a nice care reasonable payment a great Job Cody was really good, nice and professional. I really had the best sales ex More

by ramez_nassef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mabel Stuntz
Jan 27, 2020 -

Tustin Toyota responded

It's wonderful to hear that Job provided you with an outstanding experience and went the extra mile to make sure you got into the vehicle you deserve. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

January 20, 2020

I'm very happy with my new car. Thank Jimmy Thai for the best services. I will recommend my relationship come to Tustin Toyota to buy a new car. More

by Thoa
Recommend Dealer
Yes
Employees Worked With
Jimmy Thai
Jan 20, 2020 -

Tustin Toyota responded

It was a pleasure to hear that Jimmy helped make your car-buying experience both enjoyable and easy! We strive to deliver customer satisfaction and are truly proud to know that we could do that for you. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

January 17, 2020

Service rep very helpful and thorough. Got me out on time. They also have clean facilities with a nice stash of goodies to munch on More

by martinezshutita
Recommend Dealer
Yes
Employees Worked With
Mabel Stuntz
Jan 17, 2020 -

Tustin Toyota responded

It's always great to hear when our customers have such a positive experience when they come in for a visit. We really appreciate your feedback and hope to see you at your next service appointment! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

January 17, 2020

Great customer service! So far, I've had great customer service from Tustin Toyota for my Corolla since 2010 when I bought the vehicle. Never miss my regular maintenance chec More

by C.Golus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Paulsen
Jan 17, 2020 -

Tustin Toyota responded

We are so proud to have you as a part of our family, and we're even more pleased to know that you had such a positive experience with us! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

January 15, 2020

The worst customer experience I've ever had . I would not go to this Toyota dealership. There are many others that know what they're doing. This dealership will quote you prices and then change More

by gr
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ruby, Leo, Manny
Jan 21, 2020 -

Tustin Toyota responded

Hi Glenn, Thank you for bringing this to our attention. Your feedback helps us get better as a dealership and has been shared with sales management. Unfortunately due to residual changes made by Toyota we were unable to meet your expected lease payment. I understand your disappointment and will definitely utilize your experience as a training opportunity for our sales staff. We appreciate you taking the time to inform us by sharing your feedback. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

January 11, 2020

Room for improvement I use TUSTIN Toyota to service my vehicle. This last week I had my 30,000 mile service. I made an appointment, the servicing was completed in a timely More

by DM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Galanz
Jan 13, 2020 -

Tustin Toyota responded

Thank you for bringing this to our attention. It's disappointing to see that you didn't receive the quality service you've been accustomed to receiving. We must be better and we'll make sure that in the future, your service advisor gives you a breakdown of the work that was completed on your vehicle. Should you like to speak about this any further, please don't hesitate to contact me. I'm here to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

January 01, 2020

Great Experience! They made what is genuinely is a very unpleasant process, a very nice one. My sales person was friendly, upfront, honest and very detailed in the proc More

by takara62010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Arellano, John
Jan 02, 2020 -

Tustin Toyota responded

It's so nice to hear that we took such good care of you and your vehicle! Thanks for taking the time to leave this positive review and we hope to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

December 29, 2019

Best for service. Ask for Kevin Gordon, he has the best service and will always ensures that you get your car on time. Definitely recommend! More

by ST
Recommend Dealer
Yes
Employees Worked With
Kevin Gordon
Jan 02, 2020 -

Tustin Toyota responded

We can't thank you enough for your kind words! We're more than happy to hear that your experience was nothing short of stellar. We can't wait to see you again soon! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

December 28, 2019

Came in for my 5k regular maintenance. 21 inspection, tire rotation & top off fluids. Wait time was an hour which wasn’t bad for a Friday afternoon. I also brought in another dealers coupon and they hono More

by Marlenie714
Recommend Dealer
Yes
Employees Worked With
Tom,
Jan 02, 2020 -

Tustin Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to visit us if you need anything else. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

December 27, 2019

AWESOME SERVICE Cruz in your service department was awesome keep us fully aware of repairs needed and time frame. Cruz called us when our car was completed More

by kegel99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Dec 27, 2019 -

Tustin Toyota responded

We're glad to see you had a positive visit with us! Cruz is an outstanding asset to us here and always makes sure our customers go home happy. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com (714) 439-3315

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