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Tustin Toyota
Tustin, CA
386 Reviews
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Showing 386 reviews
September 24, 2012
We were shopping for a new 2012 Highlander. After we had a bad experience at another nearby dealership, we decided to get an Internet quote. Within an hour we were in contact with Herman Sharkawi from Tusti a bad experience at another nearby dealership, we decided to get an Internet quote. Within an hour we were in contact with Herman Sharkawi from Tustin Toyota. Honestly, after hanging up the phone with him and describing the exact details and options we wanted, I told my wife we will be driving home in a brand new highlander that night. Herman was great from the first handshake, to finding pretty much the exact trim and options on the highlander we wanted, the test drive, and finally getting us the deal we felt comfortable with. After we were done with financing, Herman met us and went over all the bells and whistles that came with our newly detailed and clean Highlander. He was very knowledgable about all the options on the car and clearly explained to us how to use them. The whole experience was extremely easy and straightforward. When we buy our next car, Herman will be the guy we call again! More
by TheMaleks
Employees Worked With
Herman Sharkawi
August 28, 2012
My sales man mike momayez was very polite and courtesy and knowledgable and friendly and helped us to get the best deal and the manager Mario arellano was very nice and helpfully made it happen and knowledgable and friendly and helped us to get the best deal and the manager Mario arellano was very nice and helpfully made it happen More
by Ausencio
Employees Worked With
Mike momayez
August 07, 2012
DO NOT GET YOUR CAR SERVICES AT THIS DEALERSHIP. I'm not saying the do a bad job, but they seriously overcharge for their services. I compared their price quote for a major service to other dealership and saying the do a bad job, but they seriously overcharge for their services. I compared their price quote for a major service to other dealership and discovered a 30% markup for their service. Unbelievable!!! Save your money, shop around. More
by adfafg
Employees Worked With
service rep
July 21, 2012
My husband and I went in to see if there was anything we could do about trading in our current car and not only did we get into a brand new Camry, we got a great deal on it too! We worked with Mike Momayez could do about trading in our current car and not only did we get into a brand new Camry, we got a great deal on it too! We worked with Mike Momayez and Mario Arellano and they were so up front and helpful! They were so kind and really helped us out! We can't say enough good about them! We also bought a car from them two years ago as well! Edwin Chan was our Finance Manager and he too was extremely helpful! He even was able to get us a few extra add on's and keep our payment comfortable for us! We will only use these guys from here on out! The whole experience was very pleasant and we are so happy about our new car and the great deals we were able to receive! More
by katehicken
Employees Worked With
3
July 13, 2012
I came into this dealership looking for a new camry or scion xb. I test drove the scion xb with Mike Momayez and returned a week later with my wife to see what type of a deal we could make. Mario Arellano scion xb. I test drove the scion xb with Mike Momayez and returned a week later with my wife to see what type of a deal we could make. Mario Arellano sat down with me, my wife, and my son and discussed some numers. Everything fell into place and we ended up going with the new 2012 Scion XB! More
by mingsnow1
Employees Worked With
Mike Momayez and Mario Arellano
July 12, 2012
I visited Tustin Toyota to help my father buy either a Camry or Scion XB. They treated him extremely well and did as much as they could to make sure my father was happy with his purchase. I came back the Camry or Scion XB. They treated him extremely well and did as much as they could to make sure my father was happy with his purchase. I came back the following day to trade in my 2005 Scion XB for the new 2012 and I received the same excellent service from Mike, Mario, and David. Mike was even generous enough to buy my lunch from the on site Subway. Thanks again Mike, Mario, and David! More
by omnisw
Employees Worked With
Mike Momayez, Mario Arellano, David Sejadi
June 17, 2012
To provide the honest truth about this particular sales Peter Im left with fear of less than better deal as Peter misleading claimed to be during the time. He was very pleasant for the whole deal until he Peter Im left with fear of less than better deal as Peter misleading claimed to be during the time. He was very pleasant for the whole deal until he confirmed that we could buy the 2012 Toyota Camry SE from him. As he talked agreed with the manager on the minimum (he claimed); what he really secretly supplied is best sales for his manager while still obtaining his quota sells for his own commission. We just sat filled the paper work for over 30minutes. He showed and happily claimed [showed us his paper work] "see that other couple came in my office...I just sold the car at the deal I told you was reasonable"(reasonable: being acceptable to his manager so he says). What turn out shady was my work of research after the sales. I realized sales really make commission by sales quota in quantity and not price. Peter's used this hook to get us to sit; his story "I been here a while...[am a senior]...looking forward for retire...Most salesman wont show this to you...it's what my boss sees and goes by...[goes on about his authority grants him that]". In truth my research shows that sales does not fear/may even offer to show you the actual MSRP price breakdown and profit page because you can find that information online easily now days. In addition to fact that sales don't really mind sales price as much as meeting the quantity; having an excellent rating which bring in your next customer have a 'right' to know issue. Peter after gently asked me in the newly purchased car with him and my family. [he did as book states given 2 master keys(no smart keys) and 1 valet...quickly asked and set up my iphone and told me my basic function of the car. BTW I did not wanna hear or feel so confused that I cant find out myself, however appreciated addition of service) What is tricky though is when Peter tried a fast pull "Let Asians help out Asians...just ignore what you answer when I send you the survey and rate all top/5 please?" More confessions here no surveys ever sent in after now a week of time and needless to say again why does he want the full 10/10 in order to keep himself in the company. Im not without guilt too maybe had he really worked us a deal and helped us as he said himself "Let Asians help Asians." I might have hid some information from reader. The deal as I am willing to bet on is average price for the particular SE model and it's basic stock package. Sad to say, I did not even get away with a free Toyota key chain cost them 3 bucks maybe less to make. He said "sorry the shop is closed when I went for it...w/ Smiles". If only Peter just did what my family wanted a cargo net of 30 bucks after market to buy...things may have not been so out to reader attention now. If I could offer anything that would be don't delay your research for whatever reason before you head to dealer and know well that seller will not be your friend. More
by tedwu
Employees Worked With
Peter
May 07, 2012
I have purchased over 15 new cars and this purchase experience was excellant. The sales man, Tarek Abdelmuti, listened to the color and features that I wanted on my Toyota Sienna. He answered all of experience was excellant. The sales man, Tarek Abdelmuti, listened to the color and features that I wanted on my Toyota Sienna. He answered all of my questions and showed me different Sienna's that had these requiements. He was pleasant and very attentive. In the last month, I have looked at Siennas at other Toyota dealerships that wasted my time. My buying experience was excellant and I would recommend Tarek and Tustin Toyota to anyone that was interested in buying a Toyota. Jerry Dowd More
by gtdowd
Employees Worked With
2
April 06, 2012
Pedro Serrano, Service Assistant, was one of the reasons why I would come back, very good service. There new facility is one of the best in the State of CA. why I would come back, very good service. There new facility is one of the best in the State of CA. More
by 714Larry
Employees Worked With
Pedro Serrano
March 26, 2012
I have been a customer at Tustin Toyota since 2000 and have been purchasing parts and accessories for my Toyotas and Scions from Loren for much of that time. I have always been able to depend on the best have been purchasing parts and accessories for my Toyotas and Scions from Loren for much of that time. I have always been able to depend on the best service and support - Loren always remebers my face and makes sure to handle everything with my service advisor, in this case Chad who also did a perfect job. My parts and accessories are always ordered correctly and Loren contacts me directly to let me know once they arrive. He goes above and beyond to also make sure everything will work with my vehicle and situation. The new location is better in every way - there is plenty of parking and it is a relaxing place to wait and work at while I am waiting for my car. I look forward to my next visit to Tustin Toyota. Thank you. More
by kamichael
Employees Worked With
Loren and Chad
