Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tustin Toyota
Tustin, CA
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 384 reviews
September 04, 2023
Where do I begin… I am a single mom, I made sure I got out of my current car loan prior to getting a new car because I didn’t want the upside down problem. I went into Tustin Toyota and was painted an ama out of my current car loan prior to getting a new car because I didn’t want the upside down problem. I went into Tustin Toyota and was painted an amazing picture on their Fuel cell car. I was told how there were multiple stations being built and I’d have 3-6 in my city, I was told the gas card would last me the full 3 years, I was told that the value of the car would only go up because it’s the car of tomorrow. What I wasn’t told was that the stations would go down constantly, that I would spend hours/days trying to get fuel, that I wouldn’t be able to work some days due to not being able to get fuel, that the fuel would go from $13 to $36 and it would cost $130 for 230 miles, I wasn’t told that the fuel pumps wouldn’t give you full fills and after waiting in line for an hour your only get 40-60 miles from the fuel you just put in. Toyota LIED! They LIED to all of us to sell these cars! Now after 16 months I go back into Tustin Toyota to be told the car I haven’t even had for a year in a half that I paid $22k for is now worth $6,000! And Toyota has no suggestion on how to help! They need to stand behind these cars! The salesmen don’t even want to sell them anymore because they know they ate screwing people over! Shame on you Toyota! BUY US OUT OF THESE NIGHTMARES! I don’t even care if I get my money I’ve put into it back! Just get me out of my loan! More
by DArtukovich
Employees Worked With
A liar
July 11, 2023
The best Toyota dealership in Orange County. Eric Paulson was most helpful in every way. For years I have traveled past three dealerships to get to Tustin and never been disappointed. Eric Paulson was most helpful in every way. For years I have traveled past three dealerships to get to Tustin and never been disappointed. More
by bgiasone
Employees Worked With
Eric Paulsen
July 05, 2023
Ben Hur did a excellent job of tkaing care of all the needs for my Highlander. He went beyond what I expected in makinf sure our car repairs were done and the car was ready when promised. Thansk. Je needs for my Highlander. He went beyond what I expected in makinf sure our car repairs were done and the car was ready when promised. Thansk. Jerry Green More
by Sunjerryg
Employees Worked With
oil change and intalled new oil pan and oil plug on Highlander.
June 27, 2023
Edward and Vincent made my buying experience very pleasurable. I would highly recommend using them with any future purchase. Thank you again. pleasurable. I would highly recommend using them with any future purchase. Thank you again. More
by anthony.as92
Employees Worked With
Edward Zepeda, Vincent Fung
June 15, 2023
Excellent service technician, Tim Rau. Always provide a 5 star service each time. Always satisfied & will never hesitate to refer my friends & families. Thank yo Tim!! Always provide a 5 star service each time. Always satisfied & will never hesitate to refer my friends & families. Thank yo Tim!! More
by cezkie55
Employees Worked With
Tim Rau
June 14, 2023
Brought by car into service for a major service and Caesar was my service writer. Caesar is always very helpful and professional. He did exactly what he promised and in a timely manner. Caesar is an ex Caesar was my service writer. Caesar is always very helpful and professional. He did exactly what he promised and in a timely manner. Caesar is an excellent professional who has a genuine concern for you and you vehicle. Great job Caesar thank you!! More
by edfoutch
Employees Worked With
Caesar
