Twin City CDJR

This isn't my first unhappy dealing with Twin City Dodge but is my most current. My wife’s car is brought to the dealership for it's 100,000 mile warranty check up on July 5th, just prior to going in the c but is my most current. My wife’s car is brought to the dealership for it's 100,000 mile warranty check up on July 5th, just prior to going in the check engine light came on so it was like two birds with one stone. The transmission was found to have had a bad bearing and would have to be replaced and the engine light was a faulty throttle body. We told them to repair the throttle body and we were told a week on the transmission. After a week and a half, I contacted Dodge customer service who issued a rental vehicle while the transmission job was taking longer then expected, (So far I am happy. I was contacted on Friday the 20th of July and informed that my wife’s vehicle was ready. She went and dropped off the rental, picked up her car and as she is leaving the parking lot the engine light comes back on. My wife turned around and brought the vehicle back in service and explained that the engine light just came back on. My wife was told, it was almost quitting time and that she would have to bring it back on Mon. That night I was outraged that they sent her out without taking the time to determine if the car was safe to drive! So Monday comes and the dealership now says that they are booked till Tuesday THE NEXT WEEK! When I got home, seeing her car in the driveway I asked if it was fixed and she said no, that the dealership wouldn’t look at the car till a week from tomorrow. I promptly called Dodge customer service. I was told that they couldn’t make the dealership look at my wife’s car any sooner. I was told that I had a couple choices, 1) drive the car till Tuesday,(hope it doesn't break) 2) drop the car off at the dealership till Tuesday. I said I would love to drop the car off and wait as long as they gave me the rental vehicle back,(which we should have never turned in) I was told that they couldn’t authorize the rental vehicle until it was determine if the repair was a necessary repair or not. I was told if the vehicle broke while my wife drives it, it may be our responsibility, IF we get a rental and it's not an important repair it may be our responsibility, and I asked if they could JUST get the dealership to let me take the car in to get it diagnosed to see if it is safe or not to drive and I was continually told that could not happen until a week from tomorrow. I just wanted someone to say if the engine light was serious or not! I imagine a engine light could range from minor to real serious problems, HOW AM I EXPECTED TO MAKE THAT DECISION? I kept asking,, Where is the service? Am I asking for to much? I kept reminding them that this car should have been fixed when it left the dealership! She should still be in her first rental car untill it was fixed! This isn't a case where time had goe by between repairs, it came on leaving the parkinglot. I am sure that this vehicle would be looked quickly if it was on their dime! Natasha at customer service, Shame on you. You wouldn't come off your scripted reply’s and talk with me as a human being! I feel very much like a second class citizen and not like that of a person who purchased my First Dodge from Twin City Dodge. I will guarantee that I will not ever put my self,(or my friends if I can help it) in a position to feel this way with Twin City Dodge again IF ANY ONE IS CONSIDERING A DODGE FROM TWIN CITY, PLEASE CALL ME, TEXT ME OR EMAIL ME TO GET MORE STORIES OF THE KIND OF CUSTOMER SERVICE TWIN CITY PROVIDES talbot_way@msn.com 765-652-5019 More

I took my car in for warranty work as did the other person who reviewed this dealership. The 'service manager' was rude, made me wait in the service bay while he finished typing for at least five minu person who reviewed this dealership. The 'service manager' was rude, made me wait in the service bay while he finished typing for at least five minutes, asked me 'who told you to talk to me'....then told me yes, my car is under warranty but I needed to take it 'to a dealership who has a body shop...I don't have one.' I went in the following week to register a complaint with HIS supervisor and was told I'd get a call back that day. Three days later I wrote a letter via email to Twin City and filed a complaint with Chrysler Corporate, as this is the third time I've had warranty work to be done and have had problems getting it done. The next day I got a call from the "head" service manager who sent me to a local body shop (they were wonderful!!)...promising to turn the estimate in to Chrysler. I later received a call from the same man telling me the estimate had been approved. I had to wait a week for the part to come in and dropped my car in on a Monday with an estimate the car would be done on Thursday. On Wednesday night I got a call from the body shop saying that Twin City had 'modified' the estimate and if I wanted the car completed as estimated, "I" would have to pay $450.00. Twin City Dodge/Chrysler had not informed me of any 'modifications' to the estimate. I contacted Chrysler Corporate that night and was told they would call Twin City the next morning (Thursday) and authorize the entire repair. At 4:00 PM Thursday evening no one from Corporate had contacted Twin City, and no one from Twin City had contacted the body shop. My car was still in pieces. Friday goes by and I get very angry, calling Twin City in the morning and asking to speak to the owner. At approx. 4:30PM the owner returned my call (after playing phone tag...not his fault) and I told him the story. He was very nice, told me to keep the rental car and that he would get my car finished as promised. Shortly afterwards, at approximately 5PM I received a call from Chrysler Corporate who said that they had spoken to the dealership (the service manager again) who said they would pay $177 of the $450 but I would have to pay the rest. I informed them I had now spoken with the owner who said they would pay for it all as it is warranty work! She called me back again in 10 minutes to tell me I'd have to now pay "only $100 deductible" for out of warranty work. At this point I was beyond angry and informed her I would pay for nothing as the car is in warranty!! She called me back within 5 minutes and said they would pay the entire thing. Fast forward.....the next Tuesday I got my car back. The 'service manager' had one of his employees call me to tell me they had picked up my car and it was on the lot. I've gotten no follow up from the dealership and I've not heard from corporate at all. I have been a Chrysler owner for 11 years. I am selling my Chrysler Convertible. If I can't get my car serviced without a hassle, I don't need the car. Avoid this dealer...you will have little recourse unless you spend a huge amount of time and effort to get them .....the dealer and corporate....to honor their service obligations. It is no wonder Chrysler is in trouble. More